2.Patient statements are difficult to read, we get calls almost daily about statements. If all family members must be included on the statement than there should be a way to itemize each patients balance as well designate the amount that is owed now for each patent. If any charge adjustments are done this completely screws up entire bill. When statements come in with payment it should include who the payment is for, right now it only has the HOH, if there are 5 or 6 family members than you need to open each account to find out who the payment should be applied to.