eServices

How can we improve eCentral?

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  1. Delta Dental

    Can you please add Delta Dentals new payor id DDPMI, DDPIN, DDPOH, AARP1. Thank you.

    1 vote
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      0 comments  ·  Payor IDs  ·  Flag idea as inappropriate…  ·  Admin →
    • GUAM TIME ZONE AND AREA CODE

      Please recognize Guam's timezone (Chamorro Standard Time) and Guam's area code (671) so that we may use the text message feature and the automatic email feature.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Contact the office with an email when Dentrix fails to communicate with patients to confirm appts.

        Contact the office with an email within 24 hrs when Dentrix fails to communicate with server regarding patient confirmations. Patients may have changed their appointment but they are still getting contacted with old information if we don't catch it! There should be an automatic reply that lets an office know there has been a break in communication if it is more than 24 hrs.

        4 votes
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          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
        • Fix Quick Bills - allow bills to remain on the screen until notification received that the server sent bills and they are received.

          Presently the bills disappear from the screen once they are sent. If there is an error and they are not received at e-central, you have to review all the bills again in an effort to transmit. Very frustrating and time consuming.

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Patient access menu should not include tabs for info not in selected in websync

            Patients are confused by menu tabs with no info uploaded. If we don't select that upload in websync, tab should be removed from patient account access menu online.

            3 votes
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              0 comments  ·  DxWeb Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
            • Please make it so if the appointment operatroy changes but not time the patient does not get a thank you for scheduling reminder

              When we have to switch operatories / providers I would like to request that the patient does not get a text message saying thank you for scheduling when the time was not changed

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Dentalink Spell Check Button

                We need a spell check button on Dentalink. Its everywhere else in Dentrix, why not here? Would help with my sloppy typing...

                3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Change WebSyncReminder to a service so that it can be started automatically, unattended.

                  Currently WebSyncReminder.exe can only be run after someone has logged into the computer. All workstations are shutdown nightly and the server is rebooted weekly. WebSync will not occur until someone logs into the server. This leads to a failure to sync. Running on a workstation doesn't change the problem, as someone needs to log into that, and leaving a workstation running constantly isn't a good solution.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Need additional formats for scroll bar that shows up for the link set up on website for surveys

                      The scroll bar is only format available for the link to our website for surveys and reviews. It is not a very attractive addition to our website, although we do like to share the reviews on our website

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allowing attachments to be sent regardless of claim status.

                        There are times when an insurance carrier requests additional information for a claim they have partially paid or denied. eCental’s system lists the claim as settled or "Zero Pay" which means attachment(s) can not be submitted electronically.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • MORE INFORMATION ON NYS MEDICAID ELIGIBILITY

                          New York State Medicaid eligibility response needs more information. (1) looking for the MCD/MC EXEMPTION CODES (ie: 81,95 or none). (2) Other insurance info fields, looking for the subscriber ID numbers. (When verifying Medicaid directly thru NYS web portal eMedNY this information is provided)

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Username color in Dentalink

                            There needs to be a way to quickly pick out usernames that show in the chat window for Dentalink. Right now the usernames and text are all black and it makes it hard to find each new message. It would be great to set the usernames to a colored text or even just bold them for better readability.

                            4 votes
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                              0 comments  ·  DentalLink  ·  Flag idea as inappropriate…  ·  Admin →
                            • Can we have the ability to write our clinical notes with epad. This is because some of us type very very slowly.

                              We are already using epad for signing the consent form and treatment plan.
                              if this can be used to write clinical note that will be great.

                              2 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • consistent reply code for confirming appointments..

                                It will be helpful for all patients to have a consistent reply code for confirming their appointments.. Right now , sometimes the patient is asked to respond by texting #1 , other times patients are asked to respond #2 to confirm etc. (all cancellations and rescheduled appointments should be done as a separate call)
                                Thank you.

                                33 votes
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                                  5 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                • Make eCentral passwords not as easy to reset

                                  Make eCentral passwords not as easy to reset.
                                  Need more than customer ID info

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Give a 30 second display choice for dentlink messages. Currently we have 5 sec, 15 sec and manual dismiss.

                                    When we send a message by dentlink to OPs we only have message display choices of 5 sec, 15 sec or dismiss manually. I do not think that the 5 or 15 seconds is long enough when people are in and out of the OPs so often and I do not think that having a manual dismissal makes sense and would give more for staff members to do and could result in a HIPAA violation if left up too long. So I feel a 30 second or 1 minute selection would be great.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • There should be a field on the billing statements for our website address.

                                      There should be an available field on the billing statements to enter our website address. There is enough space under the practice's address.

                                      We want them to know they have the ability to pay online now.

                                      3 votes
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                                        1 comment  ·  Quickbill  ·  Flag idea as inappropriate…  ·  Admin →
                                        Trevor Terry responded

                                        You can enter the website on the second address line inside practice information as a workaround. Otherwise, thanks for the request – I’ll make sure it’s properly recorded.

                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Dentrix should offer a way to send individual texts/e-mails to patients in an encrypted format to protect patients' privacy.

                                          There were carriers at the mid-winter meeting offering this feature, with concerns about HIPAA and patient confidentiality.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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