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  1. Allow for Autopay option on patient online account access, as well as quicker update times on ledger balance

    As the title implies, we'd like to see improvements for how patients can pay online with the website manager features. We'd like options for patients to set up an autopay option to save cards online to set up auto-pay like you can with a banking website. Also the ledger transactions don't show up immediately after they have been marked completed in the ledger, and websync has uploaded.

    3 votes
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      0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
    • test

      test

      1 vote
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        0 comments  ·  DentalLink  ·  Flag idea as inappropriate…  ·  Admin →
      • In the Correspondance Campaigns, give us the option to send a text AFTER an appointment, linking to our online reviews.

        Just allow us to create a Correspondence Campaing that will let us send out a custom text or email to encourage patients to leave us an online review, or link them to our online review site.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • POSTING SURVEYS ON FACEBOOK

          I NEED THE POSITIVE REVIEWS TO BE POSTED ON FACEBOOK., NOT IN OBSCURITY IN ECENTRAL DENTRIX!!!

          WHATS THE POINT ON HAVING REVIEWS???? WE KNOW WE ARE AN EXCELLENT AMAZING DENTAL OFFICE. I NEED THE PUBLIC TO KNOW THIS VALUABLE PIECE OF INFORMATION!!

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Skip electronic reminder if lab case not received

            Have eCentral reminders check the appointment for an attached lab case. If there is an attached lab case that is NOT flagged as received, then the reminder is skipped. This will avoid confirming an appointment until the lab case is in-house.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Eclaims submit for tooth numbers, i.e. D4342 quad code but requires tooth number

              Eclaims submit for tooth numbers, i.e. D4342 quad code but requires tooth number on claim. Currently having to print the claim, write tooth numbers and mail.

              3 votes
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                0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
              • Add option to send out Text Reminders for patients with Broken Families so both Parents will receive a Notice for the Child’s Appointment

                Add option to send out Text Reminders for patients with Broken Families so both Parents will receive a Notice for the Child's Appointment

                4 votes
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                  0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                • patient eligibility breakdown

                  We neeed . 1. 3yrs or 5ys for pano or FMX
                  2. sealants pemorars or molars only
                  3. bwx 6 months or 1 /yr
                  4. date last px / bwx / pano / FMX ( for new patients or returning patients_)
                  Just a few . We still have to call the insurance for these items and it takes time .

                  10 votes
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                    0 comments  ·  Eligibility  ·  Flag idea as inappropriate…  ·  Admin →
                  • view a daily report on ONLY the patients that no contact was able to be made

                    To shorten time by viewing in Communications Manager only the daily appoints that no message was sent out. To know which daily appointments need manually called.

                    1 vote
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                      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                    • to add a status if a message was sent to the patient that uploads to our daily schedule

                      Add a change of status on the daily schedule view to know if a message was sent--even if they did not confirm. then we can cut down on time spent viewing the expanded file in Communications Manager. To see which patients need a manual call.

                      1 vote
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                        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                      • Check more frequently on updates!

                        I don't understand why the eligiblity is checked every few days. I myself try to be a week ahead on this. If I try to used ecentral appointment manager for this, it is not updated. This is infuriating

                        1 vote
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                          0 comments  ·  Eligibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • Problems w/automatic texts to patients at the current time

                          Normally one text is automatically sent out to patients. Some are receiving two texts on the same day. The bar along side our patient's name is not turning a dark green as before. We would appreciate a call to get these problems resolved. 231-739-1300

                          1 vote
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                            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                          • It would be nice to have a print option on the survey response-currently when you try to print the response the survey has double print

                            It would be nice to have a print option on the survey response-currently when you try to print the response the survey has double print shadowed by the page behind the response.

                            5 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • power pay

                              Editing current consents to only reflect the changes, instead of having to delete entirely and re-enter.

                              Dorothy H.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • the decentral.ident.com/survey#listSurveyQuestion patient survey has no ratings just six check boxes but doesn't say what the scale is.

                                label questions to rate from satisfied to dissatisfied. the check boxes aren't labeled. I don't know if i'm giving a 1 or a 6.

                                1 vote
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                  Which office did you visit that had this issue? We need to know the office information so we can investigate the issue.

                                • More option with in the Survey campaign set up

                                  allowing users to set the specific number of days they want surveys sent. Right now 30 days is the only option. Example is if we are in active treatment it may take a course of 6 months to finish treatment and we see them every 4 weeks they will get 6 surveys.

                                  2 votes
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                                    1 comment  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                  • power pay

                                    PLEASE GIVE OPTION TO AUTOMATICALLY PROCESS DUE POWER PAY CONSENTS! I have trouble getting time to go into power pay every day to review and process due consents. Then, I get behind and the patients payment isn't processed and that get's the payment plan off and everyone is unhappy, front desk, patient and doctor. It's 2017, this shouldn't be that difficult. So frustrating!

                                    1 vote
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                                      0 comments  ·  Powerpay  ·  Flag idea as inappropriate…  ·  Admin →
                                    • The ability to search sent texts by cell phone

                                      It would be great to be able to search sent texts by phone number in addition to by date via Communication Reports.

                                      3 votes
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                                        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →

                                          Can you elaborate on this? How is it not working, are you getting any error messages, have you spoken with our support team already?

                                        • Newsletters

                                          Allow users to change the email domain from which the newsletters are sent, so that they don't come from do_not_reply@ident.com.

                                          2 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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