eServices

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  1. 1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Choose patient status for newsletters.

      Newsletters are not working, even though the designers think they are. I don't want to send newsletters to archived patients - they are that status for a reason. I used the feature and had archived patients sending me angry emails that they have moved and they don't want the extra junk mail. This feature needs to be fixed!!! The design team needs to consult with actual dental offices and not rely on what they think is a good idea!

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • fill appointment

        After a text is sent via Fill Appointment it would be nice to have a column stating last time text was sent thru Fill appointment so we dont keep sending texts to the same people all the time. Right now we have to go to our communications report to find out who got a text. Very time consuming and not user friendly.

        4 votes
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          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Transmit secondary insurance information to the primary

            This information used to transmit and with the new updates, it does not and from what your representative stated today, there are no plans to fix it. This is a claims processing delay, when the secondary insurance information does not transmit there is a lot more paperwork. If it transmitted, the claim would crossover and pay the same day as the primary. When it does not transmit, the EOB has to be scanned, then attached to the secondary claim, then submitted to insurance, around three weeks later, the secondary claim will pay.

            4 votes
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              0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
            • multiple email options

              We have an employee that handles appointments and one employee that handles payments and I would like a way to split the emails that are sent so they go to each employee for their specific jobs.

              1 vote
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                0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
              • Easier customization of website

                Make it easier to arrange pictures and text in the layout you choose and more customizable.

                1 vote
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                  0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                • So not send communications to archived patients

                  Stop sending all communications to any patient who has an archived status. The reason we turn the patient to an archived status is because they no longer are patients or are deceased.

                  3 votes
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                    1 comment  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ecentral server disconnect warning.

                    Ecentral needs an alert when your server loses connection for more than a day. It appears when remote assistance logged in the server for assistance and closing end of year , they shut off or halted the ecentral module and we have not received updates in 12 days. Didn't realize until patient were calling saying they were getting the wrong appointment reminder texts! Other patients showed up at wrong date /time...

                    6 votes
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                      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                    • No instructions for new patient questionaires

                      When new patients go to our website there is no instructions to fill out both forms and no instructions to click on link for forms.

                      1 vote
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                        0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                      • allow editing of the spelling of a city attached to a zipcode

                        Allow editing of the spelling of a city attached to a zip-code.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • 4 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Contact Provider Button

                            We would like to see the Contact Provider button added back to the automated emailed generated and sent to our patients requesting confirmation instead of only the Confirm button.

                            1 vote
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                              0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                            • fill appointment

                              Have a column which lists the last appointments time so we can fine tune our texts that are being sent out to patients who have a similar time.

                              1 vote
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                                0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fill appointment

                                The ability to edit the appointment notes when we send the texts to the patients or add notes that a test was sent

                                1 vote
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                                  0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                • If eservices on the server are stopped and restarted the Practice Data Sync should start with them.

                                  Sometimes esyc gets stopped or the services are stopped, when we restart it with the icon the practice data sync and services management tool do not restart. This causes mobile and appointment manager / appointment status updater to not work. Then we don't find out until days or weeks later when our patients start complaining. Please fix this, these services should all start with the icon. Thank you

                                  30 votes
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                                    under review  ·  1 comment  ·  eSync  ·  Flag idea as inappropriate…  ·  Admin →
                                  • View x-rays in patient account on website

                                    It would be helpful to have patient x-rays available to the patient on the Patient Account Access from our website. This would allow the patients access to their x-rays in an emergency without having to call the office and pay for their x-rays as well as when the office might be closed.

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • MORE/BETTER search options in CORRESPONDENCE REPORTS in eCentral

                                      When we are searching to see what text was sent out to patients the search options are less than ideal. You can search by upload date BUT only Dentrix support has access to when the upload date was. and if you search by appointment date it brings up when they were due NOT when and IF they have an appointment on that date.
                                      Spoke to support today and I feel like they understand that frustration as we always have to call for them to search it.

                                      3 votes
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                                        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
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