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  1. Transmit secondary insurance information to the primary

    This information used to transmit and with the new updates, it does not and from what your representative stated today, there are no plans to fix it. This is a claims processing delay, when the secondary insurance information does not transmit there is a lot more paperwork. If it transmitted, the claim would crossover and pay the same day as the primary. When it does not transmit, the EOB has to be scanned, then attached to the secondary claim, then submitted to insurance, around three weeks later, the secondary claim will pay.

    4 votes
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      0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
    • Eclaims submit for tooth numbers, i.e. D4342 quad code but requires tooth number

      Eclaims submit for tooth numbers, i.e. D4342 quad code but requires tooth number on claim. Currently having to print the claim, write tooth numbers and mail.

      3 votes
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        0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
      • Can we make it so e-claims confirmation numbers are automatically added to each claim?

        So, I have been getting a lot of the insurance companies say that they are not receiving my claims. I have to call e-claims all the time to get confirmation numbers. I print out the reports every evening, and I look up confirmation numbers, but sometimes it's so time consuming. I would like to find the confirmation number right on the claim.

        6 votes
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          0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
        • attachments

          when sending claims with attachements, if the payor doesn't accept attachments or there was an error with the attachment the claim will still go through - please program so NOTHING goes through until we can fix our error and resend. This is causing problems with the insurance b/c they will now reject for duplicates AND we are still having to pay you for sending that incorrect claim!!!! Thank you. :-)

          1 vote
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            0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
          • electronic pre-authorization medical submission

            Would like to have the ability to submit medical cross coded pre-authorizations electronically the same way dental pre-authorizations are submitted.

            4 votes
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              1 comment  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
            • We need Delta Dental of Alaska to except electronic attachments. Many employers in Alaska are switching to this insurance company.

              Please add Delta Dental of Alaska to the list that excepts electronic attachments. Many employers in Alaska are switching to this insurance company.

              1 vote
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                0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
              • Attach pre-d #'s automatically to an e-claim.

                The pre-determination number that is put in the claims information section should automatically be tied to the claim that is submitted electronically. It doesn't make sense to have to enter it a second time on the remarks section of the claim.

                3 votes
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                  0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                • Under Insurance Manager it sometimes works or does NOT work!

                  Under Insurance Manager if I want to check on an insurance it sometimes will pull up their insurance and it some times will NOT! I hate that it is not dependable when we get super busy!!

                  1 vote
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                    0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                  • color coding to separate dental and medical (cross coding) ledger entries

                    We use medical codes through cross coding. It would beneficial if we could spot these procedures on the ledger by color coding them to differentiate them from dental procedures. This would help with sending claims and managing the ledger.

                    1 vote
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                      0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                    • E-Claims needs more characters in Claim Remarks.

                      During recent Business of Dentistry conference, I learned that claims submitted through e-central are limited to 125 characters in the remarks field. This restricts narratives, or forces users to attach longer narratives as separate files.

                      8 votes
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                        0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow E-Claims to accept attachements for ins companies that don't accept attachments

                        Since E-Claims can receive e-claims for insurance companies that do not accept electronic claims (E-claims prints and mails the claim in), I would like to be able to send attachments to the same E-claims Payor ID (06126) and have E-Claims accept the attachments, print the attachments and mail it with the paper claim.

                        We shouldn't have to print claims and mail them in just because a company doesn't accept attachments.

                        49 votes
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                          3 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                        • Keeping records of sent claim insurance #

                          Post automatically the processing claim number of each successfully sent claim directly into the ledger of the patient in the batched insurance claim under insurance claim status/insurance claim note.

                          30 votes
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                            2 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                          • Warn of insurance companies that do not accept attachments during the validation process

                            Currently when you batch a claim with an attachment, but that payor does not accept attachments- eclaims does not warn you during the validation report, instead you get this information after the claim has been sent without the x-rays, perio charting etc...

                            This is way too late! Now the claim is at the insurance company being denied due to not having x-rays. On our end we must print the claim with the x-rays and write on the claim that this is "NOT A DUPLICATE CLAIM" so that our 2nd claim is not denied b/c the insurance company thinks we have…

                            34 votes
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                              0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add a button for NEA-Fast Attach within Dentrix

                              Please add a button within Dentrix to be able to access FastAttach and capture FastAttach id #'s into the Docuement Center.

                              22 votes
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                                0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                              • attachments

                                We need to be able to print attachments to claims or preestimates. (when you are notified that the insurance company does NOT accept attachments after you have eclaimed, if you want a hard copy for any other reason, you cannot print them up directly from attachments. You must open the chart and image and find them again. It is a hassle to try to pick the same one this way.

                                17 votes
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                                  3 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                                • Claim notes available electronically

                                  Would be great to be able to import the clinical notes for specific dates just like we have the ability to import perio charting. Currently we have to scan the notes in the document center and import them that way which becomes a hasle - i prefer to send the claims by mail instead when i need notes and cannot attach electronically. Please consider - would help us send more electronic claims. Thank you!

                                  20 votes
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                                    0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 5 votes
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                                      2 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Error reports on eclaims

                                      when i get the eclaims error report, and its a rejection. it doesnt give you the reson for the rejection. can you please change thast as we all are to busy at the office to be calling dentrix. to find out, what is the rejection for.
                                      thanks

                                      2 votes
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                                        2 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                                      • When checking for duplicate claims, check for changed subscriber information

                                        If a claim is submitted within 24 hours of the same claim but has different subscriber or patient information, don't reject the claim as a duplicate. Corrected claims keep getting rejected as duplicates.

                                        7 votes
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                                          1 comment  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Attach NEA #'s to claim/pre-est so I don't have to call support. Make a search engine to find NEA #s

                                          I want to search NEA numbers by myself. Support says I have to call them and they put it in the batch for me. I want to do it myself. I want to pick a certain date that a claim/pre-est was sent electronically and search. To search by date and/or patient would be great!

                                          10 votes
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                                            1 comment  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
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