Please allow the confirmation text to be any where in the custom text reminder ; and not just at the end. (or at least right after the appointment time)
A lot of pts don't read the entire text message. and as soon as they read their name and appt time, they stop reading.
Here is an example of our appt reminder:
you have an appt on Tue June 15 at 9:30 am.
please give us 2 business day notice if wish to reschedule your appt, to avoid any cancellation fee. Reply 1 to confirm appt.
Patients don't read to the end to see the last sentence that says "Reply 1 to confirm appt." .
but if it would give us an option to the confirmation reminder anywhere we want or right after the appt time then they would see and confirm via text.
This will saves us hours of time trying to call them by phone to confirm their appt.