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Posting payment agreements in "patient ledger" not guarantour

We have the Dentrix e pay. We were using power pay previously. I have found that when posting a payment agreement amount, the system defaults the payment to the guarantor's ledger instead of the patient who the payment should actually go to. for example the children are charged out for orthodontia. The monthly payment needs to go into that child's ledger but it is inconveniently defaulting to the parents ledger. This is EXTREMELY INCONVENIENT AND TIME CONSUMING BECAUSE WE THEN HAVE TO MOVE THE PAYMENT FROM THE PARENT TO THE CHILD SO THE LEDGERS ARE ACCURATE. ESPECIALLY WHEN THERE IS MORE THEN ONE CHILD IN A FAMILY . THAT IS A NIGHTMARE. The Dentrix E pay was presented as an upgrade from the power pay system and thusfar in this way IT IS NOT! We are requesting this be a change/update in the system as soon as possible. Otherwise we will probably be forced to change our systems once again and eliminate the Dentrix e pay. There is no logic to this feature. Thank you for your consideration. Stacie T.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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