How can we improve eCentral?

Create a report showing all patients who have opted out of email correspondence

The Communications Manager currently has an option to show patients who have opted out of text messages but, there is no similar option to see what patients have opted out of emails. This is currently an issue for our practice as Henry Schein One is transferring the eCentral services over to Demand Force. When I did the onboarding call with Demand Force, I was greatly dismayed to find out that all of the patients who have previously opted out of email, text, and phone calls are not automatically ported over with those settings. I am having to provide Demand Force with lists of the patients and their communication preferences but, I do not have a way to know who doesn't want to get emails. I know we will have patients who will get upset with us as they have previously told them not to email them. Please help!

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Amber Garcia shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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