How can we improve eCentral?

Kiosk Problems

After 1 month of trouble shooting iPad kiosks we have shut it down. We made the questions as simple as possible (literally just name address and phone #) and patients still have problems. Disliked that current patients default to to new patient forms if they do not find themselves on the first try. Patients were hitting the green GO button instead of Next and there were too many clicks to get to the end of the forms. The last Finish button should be eliminated. We also disliked that every time a patient wanted to review their info a new form was generated in the questionnaires module!!! sometimes we have 4 new ones! also the patients not being checked into the computer was inconsistent due to operator errors. Honestly, it needs to be SIMPLE!!! and patients do not read the directions of only entering first 3 letters of their name......just let them type the entire thing.

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  • peter hoffmann commented  ·   ·  Flag as inappropriate

    We gave up on it as well. The concept is great, but front desk personal was having to spend too much time away from the desk explaining to the patient how to do it. I've no time for that. Maybe in a office where the demographic is younger.....

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