How can we improve eCentral?

← eServices

Claim status = settled, but claim had invalid SSN, rejected

Claim status in Insurance Manager is 'settled', but the claim was actually rejected. Message = 'Message: SEE COMMENTS FOR EXACT ERROR AP15005 Based on current dentist and benefit information, Delta Dental's and the enrollee's total liabilities are indicated above. AP13012 The Social Security/Member number is missing or invalid. Please resubmit the c'

3 votes
Vote 0 votes Vote Vote
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Forgot password?
    Create a password
    I agree to the terms of service

    You'll receive a confirmation email with a link to create a password (optional).

    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    Agnes HughesAgnes Hughes shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    1 comment

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Forgot password?
      Create a password
      I agree to the terms of service

      You'll receive a confirmation email with a link to create a password (optional).

      Signed in as (Sign out)
      Close
      Close
      Submitting...

      eServices: eClaims

      Knowledge Base and Helpdesk

      (thinking…)
      Reset