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  1. Email reminders

    Can a reminder be added to an email for the patient to remember to bring their nightguard or to take premed?

    120 votes
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      14 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
    • Individual Text Messages with or without appointments.

      Be able to text a patient cell phone for last minute openning on the sched. or to confirm appointments

      113 votes
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        11 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
      • Universal Search

        Search for any term to bring up related info contained anywhere in ecentral.

        Example 1: Search for a patient's name

        -This would bring up all information contained anywhere in ecentral, about this patient:

        -Their appointment time and reason from the Appointment Manager

        -Whether they've been sent correspondance, what type, and whether they've used the confirm button in an email reminder to confirm their appointmet, or whether they've filled out a survey, from the Communications manager

        -Their patient account status, user id and password, and any payments they've made online, from the website manager

        -Their insurance eligibility status and any claims…

        96 votes
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          5 comments  ·  Flag idea as inappropriate…  ·  Admin →
          Trevor Terry responded

          We are looking into this and how we could accomplish this.

        • 91 votes
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            7 comments  ·  Flag idea as inappropriate…  ·  Admin →
            Trevor Terry responded

            Great suggestion. We are reviewing the best way to implement this feature. If you’d like to provide more detailed information around your needs and feedback on our plan for this feature please contact me.
            Dan Larsen
            daniel.larsen@henryschein.com

          • Patient form input via Kiosk/Web/Questionnaire severly limited due to no signature at time of input

            Without the patient being able to complete and sign a form (questionnaire) at the same time as they are inputing their data, the usefullness of these methods of patient input is severly reduced by the lack of a signature. In a busy office, it's nearly impossible to get the Administrative Staff to remember to get a signature every time. The completion of the form and the signature need to be coupled together. This is especially error prone when the form is submitted via the web.

            84 votes
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              4 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
            • Schedule appointments with our phones

              Our office phones are transferred to the office cell phone after hours, of which I have the pleasure of handling and it would be nice if we could schedule appointments with our phones so I don't have to boot up or even carry around a netbook.

              81 votes
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                7 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Turn Off Or Change The Sound In Dentalink

                Would like a option to turn Dentalink sound off or on

                63 votes
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                  25 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • 61 votes
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                    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • edit postcards that are mailed

                    We should be able to edit the postcards for our office. We want to add first and last names and change some wording.

                    59 votes
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                      10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      Trevor Terry responded

                      We are currently reviewing this feature for a future release.

                    • KIOSK

                      KIOSK should have the ability to switch between Spanish & English Questionnaires.

                      53 votes
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                        6 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow ability to choose multiple payment type definitions when posting a payment through PowerPay

                        only allows you to choose one payment type..would be better if we could separate m/c visa disc amex into different definitions.

                        52 votes
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                          10 comments  ·  Powerpay  ·  Flag idea as inappropriate…  ·  Admin →
                        • Kiosk - choose forms available for each patient

                          Right now the choice of "New Patient" or "Existing Patient" for patients to fill out forms is very limiting. I would like to be able to select the forms for patients individually from the Kiosk start window. If I only want a Medical Update that would be all the patient would have to navigate through. If I want a patient satisfaction survey in combination with a medical history form I select those two forms. If I only need a HIPAA form I select that. having a package of forms for a new patient may make sense but for an existing…

                          50 votes
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                            5 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow E-Claims to accept attachements for ins companies that don't accept attachments

                            Since E-Claims can receive e-claims for insurance companies that do not accept electronic claims (E-claims prints and mails the claim in), I would like to be able to send attachments to the same E-claims Payor ID (06126) and have E-Claims accept the attachments, print the attachments and mail it with the paper claim.

                            We shouldn't have to print claims and mail them in just because a company doesn't accept attachments.

                            49 votes
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                              3 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                            • 49 votes
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                                4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                planning  ·  Daniel Larsen responded

                                Hi everyone,

                                Thanks for taking the time to comment and provide this suggestion. We hear you. This project is on our roadmap and is being planned out now. We really value your feedback an want to make sure this update meets your needs. If any of you would be willing to participate in a focus group to provide feedback as we design this change, we would be very grateful, and you can help influence the design of the product. If you’re interested, please email me at daniel.larsen@henryschein.com

                                Thank you,
                                Dan Larsen
                                eCentral Product Manager

                              • 47 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • 44 votes
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                                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Office Journal

                                    In dentrix when we would generate and mail out recall cards it would go to the Office jounal with a description of what was sent. We would like more specific information in the office journal other than just web correspondence- ei recall #2 sent, text sent reminder, etc. this way we know from history what was done on this patient.

                                    42 votes
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Change the Websyncreminder from an EXE to an SERVICE like eSync

                                      Third Party software and Windows can stop the Websyncreminder.exe from running on time or even running at all. Instead trying to track down the issue with windows, change the way the auto websync runs. Have it run as a service like eSync. Take away the possibility of the exe being blocked.

                                      41 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Template for patient newsletters.

                                        Templates needed for patient newsletter. ie. Bleaching, Invisal;ign, Veeners, laser, implants. etc.

                                        40 votes
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                                          11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          Trevor Terry responded

                                          Thank you for your feedback. We are currently reviewing this feature request.

                                        • Electronic statements

                                          I would like the following things added:
                                          1. A link with a note in the family guarantor in Dentrix mentioning when statement was sent.
                                          2. Update your forms that you print statements on to reflect the DUE DATE. It is a super important feature that Dentrix developed but you still haven't gotten up to date on it and we are losing money because they don't see the URGENCY to put the dentist bill on the top because there's no due date! PLEASE UPDATE THAT ASAP!

                                          39 votes
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                                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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