eServices

How can we improve eCentral?

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  1. Text messaging

    If a pt is scheduled for 2 appointments on the same day, one with the hygienist and one with the doctor, they receive a text message for each appt time, which causes them to be confused. They should only receive ONE text message with the earliest appointment time. Ecentral does this with emails but it is not programmed to do this with text messaging

    143 votes
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      16 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Email reminders

      Can a reminder be added to an email for the patient to remember to bring their nightguard or to take premed?

      120 votes
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        14 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
      • Individual Text Messages with or without appointments.

        Be able to text a patient cell phone for last minute openning on the sched. or to confirm appointments

        101 votes
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          7 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
        • Universal Search

          Search for any term to bring up related info contained anywhere in ecentral.

          Example 1: Search for a patient's name

          -This would bring up all information contained anywhere in ecentral, about this patient:

          -Their appointment time and reason from the Appointment Manager

          -Whether they've been sent correspondance, what type, and whether they've used the confirm button in an email reminder to confirm their appointmet, or whether they've filled out a survey, from the Communications manager

          -Their patient account status, user id and password, and any payments they've made online, from the website manager

          -Their insurance eligibility status and any claims…

          96 votes
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            5 comments  ·  Flag idea as inappropriate…  ·  Admin →
            Trevor Terry responded

            We are looking into this and how we could accomplish this.

          • 88 votes
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              7 comments  ·  Flag idea as inappropriate…  ·  Admin →
              Trevor Terry responded

              Great suggestion. We are reviewing the best way to implement this feature. If you’d like to provide more detailed information around your needs and feedback on our plan for this feature please contact me.
              Dan Larsen
              daniel.larsen@henryschein.com

            • Websync more than once per day automatically

              We find that with Dentrix Mobile and various other features with eCentral, we need the websync to run more than once per day to update information. We request that the Websync be able to be set up to update and sync more than once per day automatically, rather than having to do overrides.

              85 votes
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                11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                planning  ·  Daniel Larsen responded

                Thank you all for your suggestions and responses. We are listening and have made this project a priority for 2014.

                Thanks,
                Dan Larsen
                eServices Product Manager

              • Patient form input via Kiosk/Web/Questionnaire severly limited due to no signature at time of input

                Without the patient being able to complete and sign a form (questionnaire) at the same time as they are inputing their data, the usefullness of these methods of patient input is severly reduced by the lack of a signature. In a busy office, it's nearly impossible to get the Administrative Staff to remember to get a signature every time. The completion of the form and the signature need to be coupled together. This is especially error prone when the form is submitted via the web.

                84 votes
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                  4 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
                • Schedule appointments with our phones

                  Our office phones are transferred to the office cell phone after hours, of which I have the pleasure of handling and it would be nice if we could schedule appointments with our phones so I don't have to boot up or even carry around a netbook.

                  80 votes
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                    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • 61 votes
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                      6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Turn Off Or Change The Sound In Dentalink

                      Would like a option to turn Dentalink sound off or on

                      60 votes
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                        24 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • edit postcards that are mailed

                        We should be able to edit the postcards for our office. We want to add first and last names and change some wording.

                        59 votes
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                          10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          Trevor Terry responded

                          We are currently reviewing this feature for a future release.

                        • KIOSK

                          KIOSK should have the ability to switch between Spanish & English Questionnaires.

                          53 votes
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                            6 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow ability to choose multiple payment type definitions when posting a payment through PowerPay

                            only allows you to choose one payment type..would be better if we could separate m/c visa disc amex into different definitions.

                            52 votes
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                              10 comments  ·  Powerpay  ·  Flag idea as inappropriate…  ·  Admin →
                            • Kiosk - choose forms available for each patient

                              Right now the choice of "New Patient" or "Existing Patient" for patients to fill out forms is very limiting. I would like to be able to select the forms for patients individually from the Kiosk start window. If I only want a Medical Update that would be all the patient would have to navigate through. If I want a patient satisfaction survey in combination with a medical history form I select those two forms. If I only need a HIPAA form I select that. having a package of forms for a new patient may make sense but for an existing…

                              50 votes
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                                5 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow E-Claims to accept attachements for ins companies that don't accept attachments

                                Since E-Claims can receive e-claims for insurance companies that do not accept electronic claims (E-claims prints and mails the claim in), I would like to be able to send attachments to the same E-claims Payor ID (06126) and have E-Claims accept the attachments, print the attachments and mail it with the paper claim.

                                We shouldn't have to print claims and mail them in just because a company doesn't accept attachments.

                                49 votes
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                                  3 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                                • 49 votes
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                                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    planning  ·  Daniel Larsen responded

                                    Hi everyone,

                                    Thanks for taking the time to comment and provide this suggestion. We hear you. This project is on our roadmap and is being planned out now. We really value your feedback an want to make sure this update meets your needs. If any of you would be willing to participate in a focus group to provide feedback as we design this change, we would be very grateful, and you can help influence the design of the product. If you’re interested, please email me at daniel.larsen@henryschein.com

                                    Thank you,
                                    Dan Larsen
                                    eCentral Product Manager

                                  • Text Message Phone # in Family File

                                    Add a Text Message phone # to the family file. This number would be the only number used for texting appointment reminders. Patients opt in by giving you a text #. If blank, they automatically opt out of text correspondence.

                                    48 votes
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                                      2 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 47 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 44 votes
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                                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Medical Alert Blank Type Area

                                          We would like to have a blank area within the Medical Alert Section of Family file...a blank area in the long list of conditions...that will allow us to type specifically what the patient's medical condition is. In other words...We'd like to have a space on the list that will allow us to type in a medical condition not already listed...PLEASE!!!

                                          43 votes
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                                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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