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  1. Kiosk Problems!!

    PLEASE REMOVE THE "SAVE & LOGOUT" button at the bottom of the patient check in screen!! This creates so much confusion and most patients are clicking save and logout rather than "next" (even with instructions given verbally and written). We then have to log the patient back in to complete the entire sign in process and they become very frustrated. Removing the "save & logout" button would eliminate this issue!

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Questionnaires

      Submitted date on website.

      We used to view the new patient forms on our website with the submitted date. I understand this was removed on an update. This was useful for us, so that we can verify information on the form and our doctor could go over the forms in front of the patient without having to log into Dentrix in front of them.

      3 votes
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        0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
      • Correspondence Campaigns

        More options in sending Correspondence Campaigns. We previously were using a communication manager outside of Dentrix that allowed us to select each day of the week we wanted to send out a Correspondence Campaign for appointment reminders to allow patient's to confirm. However, with Dentrix's Correspondance Campaigns, it only allows us to select how many days in advanced we want to send a campaign. For example, we prefer to do two day reminders for our patient's appointments. Due to our office being closed Friday-Sunday, we send out our reminder for a Monday appoint on the Wednesday beforehand. That way, if…

        1 vote
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          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
        • To be able to change the operatory schedules months in advance for a change in the doctor/provider schedule.

          To be able to change operatory schedules for future so not to continue scheduling providers when they will or will not be available. Also, to be able to change ALL operatory/chairs at the same time, not one at a time.

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Kiosk Problems

            After 1 month of trouble shooting iPad kiosks we have shut it down. We made the questions as simple as possible (literally just name address and phone #) and patients still have problems. Disliked that current patients default to to new patient forms if they do not find themselves on the first try. Patients were hitting the green GO button instead of Next and there were too many clicks to get to the end of the forms. The last Finish button should be eliminated. We also disliked that every time a patient wanted to review their info a new form…

            1 vote
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              0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
            • multiple email options

              We have an employee that handles appointments and one employee that handles payments and I would like a way to split the emails that are sent so they go to each employee for their specific jobs.

              1 vote
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                0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
              • Easier customization of website

                Make it easier to arrange pictures and text in the layout you choose and more customizable.

                1 vote
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                  0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                • Replying to an Unknown Sent Text

                  When a text comes in it only shows what the patient is replying to our automated texts. We should be able to see the text message that we sent to the patient in the same text they sent back to us. We might get a reply of yes, no, not able, need to reschedule, etc... If a patient has more than one appointment, which appointment are we to reschedule, or if they reply yes, what are they replying to? This is very confusing and the patients get irritated when we call them and have no clue what they were referring…

                  5 votes
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                    1 comment  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                  • Acknowledge a patient when they complete their questionnaire submission. Just say "Thanks for your Submission".

                    Patients keep calling us asking if we got their submission - when it would be so easy if they just saw a post "Thanks for your submission", once they finished. Just a thought.....

                    6 votes
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                      0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                    • No instructions for new patient questionaires

                      When new patients go to our website there is no instructions to fill out both forms and no instructions to click on link for forms.

                      1 vote
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                        0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                      • allow editing of the spelling of a city attached to a zipcode

                        Allow editing of the spelling of a city attached to a zip-code.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Contact Provider Button

                          We would like to see the Contact Provider button added back to the automated emailed generated and sent to our patients requesting confirmation instead of only the Confirm button.

                          1 vote
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                            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                          • fill appointment

                            After a text is sent via Fill Appointment it would be nice to have a column stating last time text was sent thru Fill appointment so we dont keep sending texts to the same people all the time. Right now we have to go to our communications report to find out who got a text. Very time consuming and not user friendly.

                            4 votes
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                              0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                            • fill appointment

                              Have a column which lists the last appointments time so we can fine tune our texts that are being sent out to patients who have a similar time.

                              1 vote
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                                0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fill appointment

                                The ability to edit the appointment notes when we send the texts to the patients or add notes that a test was sent

                                1 vote
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                                  0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                • Transmit secondary insurance information to the primary

                                  This information used to transmit and with the new updates, it does not and from what your representative stated today, there are no plans to fix it. This is a claims processing delay, when the secondary insurance information does not transmit there is a lot more paperwork. If it transmitted, the claim would crossover and pay the same day as the primary. When it does not transmit, the EOB has to be scanned, then attached to the secondary claim, then submitted to insurance, around three weeks later, the secondary claim will pay.

                                  3 votes
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                                    0 comments  ·  eClaims  ·  Flag idea as inappropriate…  ·  Admin →
                                  • View x-rays in patient account on website

                                    It would be helpful to have patient x-rays available to the patient on the Patient Account Access from our website. This would allow the patients access to their x-rays in an emergency without having to call the office and pay for their x-rays as well as when the office might be closed.

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • MORE/BETTER search options in CORRESPONDENCE REPORTS in eCentral

                                      When we are searching to see what text was sent out to patients the search options are less than ideal. You can search by upload date BUT only Dentrix support has access to when the upload date was. and if you search by appointment date it brings up when they were due NOT when and IF they have an appointment on that date.
                                      Spoke to support today and I feel like they understand that frustration as we always have to call for them to search it.

                                      3 votes
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                                        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
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