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  1. Quit sending email reminders of past due when I have been seen within the last month and have next appointment already scheduled

    I keep getting reminders of past due for cleaning even though I have had a cleaning within the last couple of months and already have cleanings scheduled in the future. This has been going on for at least 4 months now. I have complained twice already and am considering adding ident.com to my spam filter.

    1 vote
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      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
    • Why does Cigna show frequency for xrays but not exam/prophy?

      Do they not provide the data? Seems odd

      3 votes
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        0 comments  ·  Eligibility  ·  Flag idea as inappropriate…  ·  Admin →
      • TXT

        need an icon that pops up and stays when a txt comes in until cleared

        1 vote
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          0 comments  ·  eSync  ·  Flag idea as inappropriate…  ·  Admin →
        • Confirmation text

          Please allow the confirmation text to be any where in the custom text reminder ; and not just at the end. (or at least right after the appointment time)
          A lot of pts don't read the entire text message. and as soon as they read their name and appt time, they stop reading.

          Here is an example of our appt reminder:

          "HI John
          you have an appt on Tue June 15 at 9:30 am.
          please give us 2 business day notice if wish to reschedule your appt, to avoid any cancellation fee. Reply 1 to confirm appt.

          Patients don't read…

          3 votes
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            0 comments  ·  Dentrix Mobile  ·  Flag idea as inappropriate…  ·  Admin →
          • 2 votes
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              0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
            • Posting payment agreements in "patient ledger" not guarantour

              We have the Dentrix e pay. We were using power pay previously. I have found that when posting a payment agreement amount, the system defaults the payment to the guarantor's ledger instead of the patient who the payment should actually go to. for example the children are charged out for orthodontia. The monthly payment needs to go into that child's ledger but it is inconveniently defaulting to the parents ledger. This is EXTREMELY INCONVENIENT AND TIME CONSUMING BECAUSE WE THEN HAVE TO MOVE THE PAYMENT FROM THE PARENT TO THE CHILD SO THE LEDGERS ARE ACCURATE. ESPECIALLY WHEN THERE IS…

              1 vote
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                0 comments  ·  Powerpay  ·  Flag idea as inappropriate…  ·  Admin →
              • Create a report showing all patients who have opted out of email correspondence

                The Communications Manager currently has an option to show patients who have opted out of text messages but, there is no similar option to see what patients have opted out of emails. This is currently an issue for our practice as Henry Schein One is transferring the eCentral services over to Demand Force. When I did the onboarding call with Demand Force, I was greatly dismayed to find out that all of the patients who have previously opted out of email, text, and phone calls are not automatically ported over with those settings. I am having to provide Demand Force…

                4 votes
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                  0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                  • Fill appointement by sending a text group message

                    The program needs to be changed to pull appointments from the same list as the unscheduled list and not have any connection to the family file.

                    2 votes
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                      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                    • Error Code????

                      An Error Occurred
                      Transaction ID 803229431

                      Error
                      *ERROR* - ErrorCode = 99
                      Transaction failed while being sent to payer.
                      failed to find ISA in payer response string

                      1 vote
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                        0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow Customers to include their dental reviews in their own sites

                        Patient Reviews are easy to include within the dental practice's own website by including the review link in an iframe tag. The problem is that eCentral formats the reviews with a right margin at 224px creating a lot of white space and text wrapping for all but a full desktop display.

                        This is a formatting problem on mobile, tablet or when the reviews do not span the entire page are are forced to wrap the review in a narrow column. Solution are: provide a second copy that is user formatable (keep the css tags, dont include hard coded internal css,…

                        4 votes
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                          0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                        • Texts

                          Be able to see the text message patient is responding to, without going back and forth between texts and texts recieved.

                          3 votes
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                            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Eligibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • Newsletters

                              New ideas for newletters for end of year benefits

                              1 vote
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                                0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                              • Online inventory management

                                Inventory Software Services( https://inventorysoftwareservices.com ) is an online cloud-based management service provider for small retail business. You can start your free account for one month. After that, you have to pay only $69/year. It has enough features and reports for a small retail shop. To manage your business smartly with 100% accuracy you can try it.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • newsletters

                                  For Newsletters, would love to have the options to select ONLY ACTIVE patients. Also, to be able to select certain criteria, such as, patients with insurance, for end of year benefits reminders and updates when we become participating with an insurance company. Would also like to be able to save those newsletters for usage in the future. Being a large office it is not easy to try and manually select which patients to send to. And I know other communications get noted in the office journal, would be nice if the newsletter is there as well.

                                  4 votes
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                                    0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                  • respond to reviews

                                    Add the ability to respond to Patient survey reviews when notified that a review has been left. Just like we can on Google, Yelp, Facebook, etc. I would love to be able to shoot a quick "Thank you" reply directly to the patient without having to send a completely separate email.

                                    3 votes
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                                      0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                    • options for text only

                                      Some patients only want a text. I don't see away to let a wife get a text and the rest of the family get email, or visa versa

                                      2 votes
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                                        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Edit postcards In Ecentral correspondence campaigns for Continuing Care Due

                                        In Ecentral correspondence campaigns for Continuing Care Due,
                                        In Ecentral correspondence campaigns for Continuing Care Due, there needs to be a way to either edit the postcard verbiage or the verbiage should fit the time. As it is now, all the cards from 30 days before to 90 after due say the same thing. They all say "you are due [[insert date]]", which to me, is miss leading. I feel that the cards for patients that are overdue should say "overdue" or "you were due". Just my take.

                                        1 vote
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                                          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                        • esync

                                          The daily auto sync stops when the server is restarted. Sometimes we don't know when this happens and it takes days to texts and appointment updates and confirmations aren't being sent out. I would like for it to be able to restart automatically when server reboots.

                                          1 vote
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                                            0 comments  ·  eSync  ·  Flag idea as inappropriate…  ·  Admin →
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