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  1. Create a report showing all patients who have opted out of email correspondence

    The Communications Manager currently has an option to show patients who have opted out of text messages but, there is no similar option to see what patients have opted out of emails. This is currently an issue for our practice as Henry Schein One is transferring the eCentral services over to Demand Force. When I did the onboarding call with Demand Force, I was greatly dismayed to find out that all of the patients who have previously opted out of email, text, and phone calls are not automatically ported over with those settings. I am having to provide Demand Force…

    3 votes
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      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
      • Fill appointement by sending a text group message

        The program needs to be changed to pull appointments from the same list as the unscheduled list and not have any connection to the family file.

        1 vote
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          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
        • Error Code????

          An Error Occurred
          Transaction ID 803229431

          Error
          *ERROR* - ErrorCode = 99
          Transaction failed while being sent to payer.
          failed to find ISA in payer response string

          1 vote
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            0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow Customers to include their dental reviews in their own sites

            Patient Reviews are easy to include within the dental practice's own website by including the review link in an iframe tag. The problem is that eCentral formats the reviews with a right margin at 224px creating a lot of white space and text wrapping for all but a full desktop display.

            This is a formatting problem on mobile, tablet or when the reviews do not span the entire page are are forced to wrap the review in a narrow column. Solution are: provide a second copy that is user formatable (keep the css tags, dont include hard coded internal css,…

            3 votes
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              0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
            • Texts

              Be able to see the text message patient is responding to, without going back and forth between texts and texts recieved.

              1 vote
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                0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Eligibility  ·  Flag idea as inappropriate…  ·  Admin →
                • Newsletters

                  New ideas for newletters for end of year benefits

                  1 vote
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                    0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                  • Online inventory management

                    Inventory Software Services( https://inventorysoftwareservices.com ) is an online cloud-based management service provider for small retail business. You can start your free account for one month. After that, you have to pay only $69/year. It has enough features and reports for a small retail shop. To manage your business smartly with 100% accuracy you can try it.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • newsletters

                      For Newsletters, would love to have the options to select ONLY ACTIVE patients. Also, to be able to select certain criteria, such as, patients with insurance, for end of year benefits reminders and updates when we become participating with an insurance company. Would also like to be able to save those newsletters for usage in the future. Being a large office it is not easy to try and manually select which patients to send to. And I know other communications get noted in the office journal, would be nice if the newsletter is there as well.

                      4 votes
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                        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                      • respond to reviews

                        Add the ability to respond to Patient survey reviews when notified that a review has been left. Just like we can on Google, Yelp, Facebook, etc. I would love to be able to shoot a quick "Thank you" reply directly to the patient without having to send a completely separate email.

                        3 votes
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                          0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                        • options for text only

                          Some patients only want a text. I don't see away to let a wife get a text and the rest of the family get email, or visa versa

                          1 vote
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                            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                          • Edit postcards In Ecentral correspondence campaigns for Continuing Care Due

                            In Ecentral correspondence campaigns for Continuing Care Due,
                            In Ecentral correspondence campaigns for Continuing Care Due, there needs to be a way to either edit the postcard verbiage or the verbiage should fit the time. As it is now, all the cards from 30 days before to 90 after due say the same thing. They all say "you are due [[insert date]]", which to me, is miss leading. I feel that the cards for patients that are overdue should say "overdue" or "you were due". Just my take.

                            1 vote
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                              0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                            • esync

                              The daily auto sync stops when the server is restarted. Sometimes we don't know when this happens and it takes days to texts and appointment updates and confirmations aren't being sent out. I would like for it to be able to restart automatically when server reboots.

                              1 vote
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                                0 comments  ·  eSync  ·  Flag idea as inappropriate…  ·  Admin →
                              • Update family file

                                I would like a indicator in the Dentrix family file that shows patient accepts or declines TEXT / EMAIL. We often have a mobile and email in the family file but that does NOT mean the patient accepts communication that way. Instead of flipping back to ecentral selections to see if patient accepts either of them a simple indicator in the family file would be a welcomed improvement.

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Correspondence Campaign - NOT Delivered Report should be fixed

                                  The current report is useless. It should be an exception report to show us if we have an email that was not deliverable. But you have to sift through the report. No one at e-central even knows what the purpose of this report is for. I think it was meant to assist in alerting us to correct emails addresses, but it is impossible to use the report.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Email alert

                                    Can I set something up that will provide me an email alert when someone fills out the electronic form from the site?

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Kiosk Problems!!

                                      PLEASE REMOVE THE "SAVE & LOGOUT" button at the bottom of the patient check in screen!! This creates so much confusion and most patients are clicking save and logout rather than "next" (even with instructions given verbally and written). We then have to log the patient back in to complete the entire sign in process and they become very frustrated. Removing the "save & logout" button would eliminate this issue!

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Questionnaires

                                        Submitted date on website.

                                        We used to view the new patient forms on our website with the submitted date. I understand this was removed on an update. This was useful for us, so that we can verify information on the form and our doctor could go over the forms in front of the patient without having to log into Dentrix in front of them.

                                        3 votes
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                                          0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Correspondence Campaigns

                                          More options in sending Correspondence Campaigns. We previously were using a communication manager outside of Dentrix that allowed us to select each day of the week we wanted to send out a Correspondence Campaign for appointment reminders to allow patient's to confirm. However, with Dentrix's Correspondance Campaigns, it only allows us to select how many days in advanced we want to send a campaign. For example, we prefer to do two day reminders for our patient's appointments. Due to our office being closed Friday-Sunday, we send out our reminder for a Monday appoint on the Wednesday beforehand. That way, if…

                                          1 vote
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                                            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
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