eServices
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Quit sending email reminders of past due when I have been seen within the last month and have next appointment already scheduled
I keep getting reminders of past due for cleaning even though I have had a cleaning within the last couple of months and already have cleanings scheduled in the future. This has been going on for at least 4 months now. I have complained twice already and am considering adding ident.com to my spam filter.
1 voteThank you for alerting me of this issue. In order to track this down, please email me at brad.royer@henryschein.com.
Brad
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Why does Cigna show frequency for xrays but not exam/prophy?
Do they not provide the data? Seems odd
3 votes -
TXT
need an icon that pops up and stays when a txt comes in until cleared
1 vote -
Confirmation text
Please allow the confirmation text to be any where in the custom text reminder ; and not just at the end. (or at least right after the appointment time)
A lot of pts don't read the entire text message. and as soon as they read their name and appt time, they stop reading.Here is an example of our appt reminder:
"HI John
you have an appt on Tue June 15 at 9:30 am.
please give us 2 business day notice if wish to reschedule your appt, to avoid any cancellation fee. Reply 1 to confirm appt.Patients don't read…
3 votes -
2 votes
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Posting payment agreements in "patient ledger" not guarantour
We have the Dentrix e pay. We were using power pay previously. I have found that when posting a payment agreement amount, the system defaults the payment to the guarantor's ledger instead of the patient who the payment should actually go to. for example the children are charged out for orthodontia. The monthly payment needs to go into that child's ledger but it is inconveniently defaulting to the parents ledger. This is EXTREMELY INCONVENIENT AND TIME CONSUMING BECAUSE WE THEN HAVE TO MOVE THE PAYMENT FROM THE PARENT TO THE CHILD SO THE LEDGERS ARE ACCURATE. ESPECIALLY WHEN THERE IS…
1 vote -
Create a report showing all patients who have opted out of email correspondence
The Communications Manager currently has an option to show patients who have opted out of text messages but, there is no similar option to see what patients have opted out of emails. This is currently an issue for our practice as Henry Schein One is transferring the eCentral services over to Demand Force. When I did the onboarding call with Demand Force, I was greatly dismayed to find out that all of the patients who have previously opted out of email, text, and phone calls are not automatically ported over with those settings. I am having to provide Demand Force…
4 votes -
Leaving a spot for patients to write comments
Have a place for comments.
1 vote -
Fill appointement by sending a text group message
The program needs to be changed to pull appointments from the same list as the unscheduled list and not have any connection to the family file.
2 votes -
Error Code????
An Error Occurred
Transaction ID 803229431
Error
*ERROR* - ErrorCode = 99
Transaction failed while being sent to payer.
failed to find ISA in payer response string1 vote -
Allow Customers to include their dental reviews in their own sites
Patient Reviews are easy to include within the dental practice's own website by including the review link in an iframe tag. The problem is that eCentral formats the reviews with a right margin at 224px creating a lot of white space and text wrapping for all but a full desktop display.
This is a formatting problem on mobile, tablet or when the reviews do not span the entire page are are forced to wrap the review in a narrow column. Solution are: provide a second copy that is user formatable (keep the css tags, dont include hard coded internal css,…
4 votes -
Texts
Be able to see the text message patient is responding to, without going back and forth between texts and texts recieved.
3 votes -
1 vote
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Newsletters
New ideas for newletters for end of year benefits
1 vote -
Online inventory management
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1 vote -
newsletters
For Newsletters, would love to have the options to select ONLY ACTIVE patients. Also, to be able to select certain criteria, such as, patients with insurance, for end of year benefits reminders and updates when we become participating with an insurance company. Would also like to be able to save those newsletters for usage in the future. Being a large office it is not easy to try and manually select which patients to send to. And I know other communications get noted in the office journal, would be nice if the newsletter is there as well.
4 votes -
respond to reviews
Add the ability to respond to Patient survey reviews when notified that a review has been left. Just like we can on Google, Yelp, Facebook, etc. I would love to be able to shoot a quick "Thank you" reply directly to the patient without having to send a completely separate email.
3 votes -
options for text only
Some patients only want a text. I don't see away to let a wife get a text and the rest of the family get email, or visa versa
2 votes -
Edit postcards In Ecentral correspondence campaigns for Continuing Care Due
In Ecentral correspondence campaigns for Continuing Care Due,
In Ecentral correspondence campaigns for Continuing Care Due, there needs to be a way to either edit the postcard verbiage or the verbiage should fit the time. As it is now, all the cards from 30 days before to 90 after due say the same thing. They all say "you are due [[insert date]]", which to me, is miss leading. I feel that the cards for patients that are overdue should say "overdue" or "you were due". Just my take.1 vote -
esync
The daily auto sync stops when the server is restarted. Sometimes we don't know when this happens and it takes days to texts and appointment updates and confirmations aren't being sent out. I would like for it to be able to restart automatically when server reboots.
1 vote
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