Please allow the confirmation text to be any where in the custom text reminder ; and not just at the end. (or at least right after the appointment time)
A lot of pts don't read the entire text message. and as soon as they read their name and appt time, they stop reading.

Here is an example of our appt reminder:

"HI John
you have an appt on Tue June 15 at 9:30 am.
please give us 2 business day notice if wish to reschedule your appt, to avoid any cancellation fee. Reply 1 to confirm appt.

Patients don't read to the end to see the last sentence that says "Reply 1 to confirm appt." .

but if it would give us an option to the confirmation reminder anywhere we want or right after the appt time then they would see and confirm via text.

This will saves us hours of time trying to call them by phone to confirm their appt.

We have the Dentrix e pay. We were using power pay previously. I have found that when posting a payment agreement amount, the system defaults the payment to the guarantor's ledger instead of the patient who the payment should actually go to. for example the children are charged out for orthodontia. The monthly payment needs to go into that child's ledger but it is inconveniently defaulting to the parents ledger. This is EXTREMELY INCONVENIENT AND TIME CONSUMING BECAUSE WE THEN HAVE TO MOVE THE PAYMENT FROM THE PARENT TO THE CHILD SO THE LEDGERS ARE ACCURATE. ESPECIALLY WHEN THERE IS MORE THEN ONE CHILD IN A FAMILY . THAT IS A NIGHTMARE. The Dentrix E pay was presented as an upgrade from the power pay system and thusfar in this way IT IS NOT! We are requesting this be a change/update in the system as soon as possible. Otherwise we will probably be forced to change our systems once again and eliminate the Dentrix e pay. There is no logic to this feature. Thank you for your consideration. Stacie T.

The Communications Manager currently has an option to show patients who have opted out of text messages but, there is no similar option to see what patients have opted out of emails. This is currently an issue for our practice as Henry Schein One is transferring the eCentral services over to Demand Force. When I did the onboarding call with Demand Force, I was greatly dismayed to find out that all of the patients who have previously opted out of email, text, and phone calls are not automatically ported over with those settings. I am having to provide Demand Force with lists of the patients and their communication preferences but, I do not have a way to know who doesn't want to get emails. I know we will have patients who will get upset with us as they have previously told them not to email them. Please help!

Patient Reviews are easy to include within the dental practice's own website by including the review link in an iframe tag. The problem is that eCentral formats the reviews with a right margin at 224px creating a lot of white space and text wrapping for all but a full desktop display.

This is a formatting problem on mobile, tablet or when the reviews do not span the entire page are are forced to wrap the review in a narrow column. Solution are: provide a second copy that is user formatable (keep the css tags, dont include hard coded internal css, or provide a second CSS ID selector that allows the customer to overwrite the right margin, or just remove the right margin with is calculated at 100% - 224px.

Allowing customers to include reviews in their own patient reviews on their own websites is desirable and has marketing value.

<iframe src="http://www.ident.ws/template_include/reviews.jsp?doc=bunindental&quot; width="100%" height="300px" scrolling="auto"></iframe>

Being a customer and using the reviews just shouldn't be this user unfriendly.
Thanks for your attention and VOTE.