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  1. Newsletters

    New ideas for newletters for end of year benefits

    1 vote
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      0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
    • Online inventory management

      Inventory Software Services( https://inventorysoftwareservices.com ) is an online cloud-based management service provider for small retail business. You can start your free account for one month. After that, you have to pay only $69/year. It has enough features and reports for a small retail shop. To manage your business smartly with 100% accuracy you can try it.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • newsletters

        For Newsletters, would love to have the options to select ONLY ACTIVE patients. Also, to be able to select certain criteria, such as, patients with insurance, for end of year benefits reminders and updates when we become participating with an insurance company. Would also like to be able to save those newsletters for usage in the future. Being a large office it is not easy to try and manually select which patients to send to. And I know other communications get noted in the office journal, would be nice if the newsletter is there as well.

        0 votes
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          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
        • respond to reviews

          Add the ability to respond to Patient survey reviews when notified that a review has been left. Just like we can on Google, Yelp, Facebook, etc. I would love to be able to shoot a quick "Thank you" reply directly to the patient without having to send a completely separate email.

          3 votes
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            0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
          • options for text only

            Some patients only want a text. I don't see away to let a wife get a text and the rest of the family get email, or visa versa

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              0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
            • Edit postcards In Ecentral correspondence campaigns for Continuing Care Due

              In Ecentral correspondence campaigns for Continuing Care Due,
              In Ecentral correspondence campaigns for Continuing Care Due, there needs to be a way to either edit the postcard verbiage or the verbiage should fit the time. As it is now, all the cards from 30 days before to 90 after due say the same thing. They all say "you are due [[insert date]]", which to me, is miss leading. I feel that the cards for patients that are overdue should say "overdue" or "you were due". Just my take.

              1 vote
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                0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
              • esync

                The daily auto sync stops when the server is restarted. Sometimes we don't know when this happens and it takes days to texts and appointment updates and confirmations aren't being sent out. I would like for it to be able to restart automatically when server reboots.

                1 vote
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                  0 comments  ·  eSync  ·  Flag idea as inappropriate…  ·  Admin →
                • Update family file

                  I would like a indicator in the Dentrix family file that shows patient accepts or declines TEXT / EMAIL. We often have a mobile and email in the family file but that does NOT mean the patient accepts communication that way. Instead of flipping back to ecentral selections to see if patient accepts either of them a simple indicator in the family file would be a welcomed improvement.

                  2 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Correspondence Campaign - NOT Delivered Report should be fixed

                    The current report is useless. It should be an exception report to show us if we have an email that was not deliverable. But you have to sift through the report. No one at e-central even knows what the purpose of this report is for. I think it was meant to assist in alerting us to correct emails addresses, but it is impossible to use the report.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Email alert

                      Can I set something up that will provide me an email alert when someone fills out the electronic form from the site?

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Kiosk Problems!!

                        PLEASE REMOVE THE "SAVE & LOGOUT" button at the bottom of the patient check in screen!! This creates so much confusion and most patients are clicking save and logout rather than "next" (even with instructions given verbally and written). We then have to log the patient back in to complete the entire sign in process and they become very frustrated. Removing the "save & logout" button would eliminate this issue!

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Questionnaires

                          Submitted date on website.

                          We used to view the new patient forms on our website with the submitted date. I understand this was removed on an update. This was useful for us, so that we can verify information on the form and our doctor could go over the forms in front of the patient without having to log into Dentrix in front of them.

                          3 votes
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                            0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                          • Correspondence Campaigns

                            More options in sending Correspondence Campaigns. We previously were using a communication manager outside of Dentrix that allowed us to select each day of the week we wanted to send out a Correspondence Campaign for appointment reminders to allow patient's to confirm. However, with Dentrix's Correspondance Campaigns, it only allows us to select how many days in advanced we want to send a campaign. For example, we prefer to do two day reminders for our patient's appointments. Due to our office being closed Friday-Sunday, we send out our reminder for a Monday appoint on the Wednesday beforehand. That way, if…

                            1 vote
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                              0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                            • To be able to change the operatory schedules months in advance for a change in the doctor/provider schedule.

                              To be able to change operatory schedules for future so not to continue scheduling providers when they will or will not be available. Also, to be able to change ALL operatory/chairs at the same time, not one at a time.

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Kiosk Problems

                                After 1 month of trouble shooting iPad kiosks we have shut it down. We made the questions as simple as possible (literally just name address and phone #) and patients still have problems. Disliked that current patients default to to new patient forms if they do not find themselves on the first try. Patients were hitting the green GO button instead of Next and there were too many clicks to get to the end of the forms. The last Finish button should be eliminated. We also disliked that every time a patient wanted to review their info a new form…

                                1 vote
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                                  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
                                • multiple email options

                                  We have an employee that handles appointments and one employee that handles payments and I would like a way to split the emails that are sent so they go to each employee for their specific jobs.

                                  1 vote
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                                    0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Easier customization of website

                                    Make it easier to arrange pictures and text in the layout you choose and more customizable.

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                                      0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Replying to an Unknown Sent Text

                                      When a text comes in it only shows what the patient is replying to our automated texts. We should be able to see the text message that we sent to the patient in the same text they sent back to us. We might get a reply of yes, no, not able, need to reschedule, etc... If a patient has more than one appointment, which appointment are we to reschedule, or if they reply yes, what are they replying to? This is very confusing and the patients get irritated when we call them and have no clue what they were referring…

                                      5 votes
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                                        2 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Acknowledge a patient when they complete their questionnaire submission. Just say "Thanks for your Submission".

                                        Patients keep calling us asking if we got their submission - when it would be so easy if they just saw a post "Thanks for your submission", once they finished. Just a thought.....

                                        7 votes
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                                          0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                        • No instructions for new patient questionaires

                                          When new patients go to our website there is no instructions to fill out both forms and no instructions to click on link for forms.

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                                            0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
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