PLEASE REMOVE THE "SAVE & LOGOUT" button at the bottom of the patient check in screen!! This creates so much confusion and most patients are clicking save and logout rather than "next" (even with instructions given verbally and written). We then have to log the patient back in to complete the entire sign in process and they become very frustrated. Removing the "save & logout" button would eliminate this issue!

Submitted date on website.

We used to view the new patient forms on our website with the submitted date. I understand this was removed on an update. This was useful for us, so that we can verify information on the form and our doctor could go over the forms in front of the patient without having to log into Dentrix in front of them.

To be able to change operatory schedules for future so not to continue scheduling providers when they will or will not be available. Also, to be able to change ALL operatory/chairs at the same time, not one at a time.

We have an employee that handles appointments and one employee that handles payments and I would like a way to split the emails that are sent so they go to each employee for their specific jobs.

Make it easier to arrange pictures and text in the layout you choose and more customizable.

Patients keep calling us asking if we got their submission - when it would be so easy if they just saw a post "Thanks for your submission", once they finished. Just a thought.....

When new patients go to our website there is no instructions to fill out both forms and no instructions to click on link for forms.

Allow editing of the spelling of a city attached to a zip-code.

We would like to see the Contact Provider button added back to the automated emailed generated and sent to our patients requesting confirmation instead of only the Confirm button.

After a text is sent via Fill Appointment it would be nice to have a column stating last time text was sent thru Fill appointment so we dont keep sending texts to the same people all the time. Right now we have to go to our communications report to find out who got a text. Very time consuming and not user friendly.

Have a column which lists the last appointments time so we can fine tune our texts that are being sent out to patients who have a similar time.

The ability to edit the appointment notes when we send the texts to the patients or add notes that a test was sent

This information used to transmit and with the new updates, it does not and from what your representative stated today, there are no plans to fix it. This is a claims processing delay, when the secondary insurance information does not transmit there is a lot more paperwork. If it transmitted, the claim would crossover and pay the same day as the primary. When it does not transmit, the EOB has to be scanned, then attached to the secondary claim, then submitted to insurance, around three weeks later, the secondary claim will pay.

It would be helpful to have patient x-rays available to the patient on the Patient Account Access from our website. This would allow the patients access to their x-rays in an emergency without having to call the office and pay for their x-rays as well as when the office might be closed.

When we are searching to see what text was sent out to patients the search options are less than ideal. You can search by upload date BUT only Dentrix support has access to when the upload date was. and if you search by appointment date it brings up when they were due NOT when and IF they have an appointment on that date.
Spoke to support today and I feel like they understand that frustration as we always have to call for them to search it.