eServices

How can we improve eCentral?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Option of having insurance eligibility run on the day of the appointment.

    We need to have the insurance eligibility checked on the day of the appointment. The state of WA medicaid has told us a pt. could be eligible one day and not the next. Even with other insurances a pt. could be eligible on the last day of a month when it's checked and then not have coverage on the first day of the next month due to a termination. If the Insurance eligibility checker can check the day before why not have that option on the day of the appointment????

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • sso
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • My idea is follow through when online marketing rep says remote schedule viewing via iPhone can be done if I upgrade my service agreement.

      Have marketing reps who are HONEST and will honor their word AFTER the signup for "premium" service agreement.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • sso
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • postcard branding

        For postcards under the communication manager it would be wonderful if there was an option to customize/ brand the postcard with our practice logo on it. We would LOVE to use this feature but we cant since it doesn't have our logo/branding on it! Awesome feature wish we could use it :(

        3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • sso
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • "Rejected Claims" on the front page needs to include "Zero Payment" claims

          Metlife claims come back "Zero Payment" when the patient is out of contract. Unlike all the rest of the companies.

          So now, looking at page one and seeing "0 rejected claims" is not accurate.

          3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • sso
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • MOVE THE "FEEDBACK" TAB IN E-CENTRAL

            The "Feedback" tab that on the left hand side of the screen when using e-central covers up information and is very inconvenient when trying to view this information... can it be somewhere else or retractable? I like being able to provide feedback for sure, but it's location has become really annoying :-)

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • sso
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • can you add a separate area for orthodontics max so it does take away from the general services

              If we are doing ortho on a patient along w dental treatment the ortho will max out their benefits so having a separate max will help to keep it accurate

              5 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • sso
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • please add my practice phone number to the post card

                I would send a post card to a 124 year old patient that does not own a computer...but the only way she/he will confirm this appointment without me calling her/him is by phone, they do not have a computer (as I mentioned earlier). So the scan bar code and instructions to go to a website are useless for this person, and the postcard does not list the practice phone number. Could you please add the practice phone number?

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • sso
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • 2 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • sso
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Surveys/Reviews should post REGARDLESS of patient giving stars AND writing review.

                    When patient responds to survey sent them it should still post if they only do a written review OR if they only give us stars.

                    2 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • sso
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Acknowledge a patient when they complete their questionnaire submission. Just say "Thanks for your Submission".

                      Patients keep calling us asking if we got their submission - when it would be so easy if they just saw a post "Thanks for your submission", once they finished. Just a thought.....

                      6 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • sso
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                      • On line payments.

                        Hold on line payments for posting under their own ICON.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • sso
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Replying to an Unknown Sent Text

                          When a text comes in it only shows what the patient is replying to our automated texts. We should be able to see the text message that we sent to the patient in the same text they sent back to us. We might get a reply of yes, no, not able, need to reschedule, etc... If a patient has more than one appointment, which appointment are we to reschedule, or if they reply yes, what are they replying to? This is very confusing and the patients get irritated when we call them and have no clue what they were referring…

                          5 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • sso
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                          • Kiosk Problems!!

                            PLEASE REMOVE THE "SAVE & LOGOUT" button at the bottom of the patient check in screen!! This creates so much confusion and most patients are clicking save and logout rather than "next" (even with instructions given verbally and written). We then have to log the patient back in to complete the entire sign in process and they become very frustrated. Removing the "save & logout" button would eliminate this issue!

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • sso
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Questionnaires

                              Submitted date on website.

                              We used to view the new patient forms on our website with the submitted date. I understand this was removed on an update. This was useful for us, so that we can verify information on the form and our doctor could go over the forms in front of the patient without having to log into Dentrix in front of them.

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • sso
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                              • Correspondence Campaigns

                                More options in sending Correspondence Campaigns. We previously were using a communication manager outside of Dentrix that allowed us to select each day of the week we wanted to send out a Correspondence Campaign for appointment reminders to allow patient's to confirm. However, with Dentrix's Correspondance Campaigns, it only allows us to select how many days in advanced we want to send a campaign. For example, we prefer to do two day reminders for our patient's appointments. Due to our office being closed Friday-Sunday, we send out our reminder for a Monday appoint on the Wednesday beforehand. That way, if…

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • sso
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                • texting patients directly

                                  i need the development team to create a way to text patients direstly. NOT ONLY WHEN THEY ARE SCHEDULED ALREADY!!!!!

                                  7 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • sso
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • To be able to change the operatory schedules months in advance for a change in the doctor/provider schedule.

                                    To be able to change operatory schedules for future so not to continue scheduling providers when they will or will not be available. Also, to be able to change ALL operatory/chairs at the same time, not one at a time.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • sso
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • sso
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Choose patient status for newsletters.

                                        Newsletters are not working, even though the designers think they are. I don't want to send newsletters to archived patients - they are that status for a reason. I used the feature and had archived patients sending me angry emails that they have moved and they don't want the extra junk mail. This feature needs to be fixed!!! The design team needs to consult with actual dental offices and not rely on what they think is a good idea!

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • sso
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Kiosk Problems

                                          After 1 month of trouble shooting iPad kiosks we have shut it down. We made the questions as simple as possible (literally just name address and phone #) and patients still have problems. Disliked that current patients default to to new patient forms if they do not find themselves on the first try. Patients were hitting the green GO button instead of Next and there were too many clicks to get to the end of the forms. The last Finish button should be eliminated. We also disliked that every time a patient wanted to review their info a new form…

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • sso
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 59 60
                                          • Don't see your idea?

                                          eServices

                                          Feedback and Knowledge Base