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How can we improve eCentral?

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  1. Create a report showing all patients who have opted out of email correspondence

    The Communications Manager currently has an option to show patients who have opted out of text messages but, there is no similar option to see what patients have opted out of emails. This is currently an issue for our practice as Henry Schein One is transferring the eCentral services over to Demand Force. When I did the onboarding call with Demand Force, I was greatly dismayed to find out that all of the patients who have previously opted out of email, text, and phone calls are not automatically ported over with those settings. I am having to provide Demand Force…

    3 votes
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      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
      • newsletters

        For Newsletters, would love to have the options to select ONLY ACTIVE patients. Also, to be able to select certain criteria, such as, patients with insurance, for end of year benefits reminders and updates when we become participating with an insurance company. Would also like to be able to save those newsletters for usage in the future. Being a large office it is not easy to try and manually select which patients to send to. And I know other communications get noted in the office journal, would be nice if the newsletter is there as well.

        4 votes
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          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
        • My idea is follow through when online marketing rep says remote schedule viewing via iPhone can be done if I upgrade my service agreement.

          Have marketing reps who are HONEST and will honor their word AFTER the signup for "premium" service agreement.

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Fill appointement by sending a text group message

            The program needs to be changed to pull appointments from the same list as the unscheduled list and not have any connection to the family file.

            1 vote
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              0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
            • Error Code????

              An Error Occurred
              Transaction ID 803229431

              Error
              *ERROR* - ErrorCode = 99
              Transaction failed while being sent to payer.
              failed to find ISA in payer response string

              1 vote
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                0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow Customers to include their dental reviews in their own sites

                Patient Reviews are easy to include within the dental practice's own website by including the review link in an iframe tag. The problem is that eCentral formats the reviews with a right margin at 224px creating a lot of white space and text wrapping for all but a full desktop display.

                This is a formatting problem on mobile, tablet or when the reviews do not span the entire page are are forced to wrap the review in a narrow column. Solution are: provide a second copy that is user formatable (keep the css tags, dont include hard coded internal css,…

                3 votes
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                  0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                • Texts

                  Be able to see the text message patient is responding to, without going back and forth between texts and texts recieved.

                  1 vote
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                    0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Eligibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • postcard branding

                      For postcards under the communication manager it would be wonderful if there was an option to customize/ brand the postcard with our practice logo on it. We would LOVE to use this feature but we cant since it doesn't have our logo/branding on it! Awesome feature wish we could use it :(

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Newsletters

                        New ideas for newletters for end of year benefits

                        1 vote
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                          0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                        • "Rejected Claims" on the front page needs to include "Zero Payment" claims

                          Metlife claims come back "Zero Payment" when the patient is out of contract. Unlike all the rest of the companies.

                          So now, looking at page one and seeing "0 rejected claims" is not accurate.

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Online inventory management

                            Inventory Software Services( https://inventorysoftwareservices.com ) is an online cloud-based management service provider for small retail business. You can start your free account for one month. After that, you have to pay only $69/year. It has enough features and reports for a small retail shop. To manage your business smartly with 100% accuracy you can try it.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • respond to reviews

                              Add the ability to respond to Patient survey reviews when notified that a review has been left. Just like we can on Google, Yelp, Facebook, etc. I would love to be able to shoot a quick "Thank you" reply directly to the patient without having to send a completely separate email.

                              3 votes
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                                0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                              • Update family file

                                I would like a indicator in the Dentrix family file that shows patient accepts or declines TEXT / EMAIL. We often have a mobile and email in the family file but that does NOT mean the patient accepts communication that way. Instead of flipping back to ecentral selections to see if patient accepts either of them a simple indicator in the family file would be a welcomed improvement.

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • options for text only

                                  Some patients only want a text. I don't see away to let a wife get a text and the rest of the family get email, or visa versa

                                  1 vote
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                                    0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Edit postcards In Ecentral correspondence campaigns for Continuing Care Due

                                    In Ecentral correspondence campaigns for Continuing Care Due,
                                    In Ecentral correspondence campaigns for Continuing Care Due, there needs to be a way to either edit the postcard verbiage or the verbiage should fit the time. As it is now, all the cards from 30 days before to 90 after due say the same thing. They all say "you are due [[insert date]]", which to me, is miss leading. I feel that the cards for patients that are overdue should say "overdue" or "you were due". Just my take.

                                    1 vote
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                                      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                    • MOVE THE "FEEDBACK" TAB IN E-CENTRAL

                                      The "Feedback" tab that on the left hand side of the screen when using e-central covers up information and is very inconvenient when trying to view this information... can it be somewhere else or retractable? I like being able to provide feedback for sure, but it's location has become really annoying :-)

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • texting patients directly

                                        i need the development team to create a way to text patients direstly. NOT ONLY WHEN THEY ARE SCHEDULED ALREADY!!!!!

                                        16 votes
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                                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • esync

                                          The daily auto sync stops when the server is restarted. Sometimes we don't know when this happens and it takes days to texts and appointment updates and confirmations aren't being sent out. I would like for it to be able to restart automatically when server reboots.

                                          1 vote
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                                            0 comments  ·  eSync  ·  Flag idea as inappropriate…  ·  Admin →
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