eServices

How can we improve eCentral?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Allow Customers to include their dental reviews in their own sites

    Patient Reviews are easy to include within the dental practice's own website by including the review link in an iframe tag. The problem is that eCentral formats the reviews with a right margin at 224px creating a lot of white space and text wrapping for all but a full desktop display.

    This is a formatting problem on mobile, tablet or when the reviews do not span the entire page are are forced to wrap the review in a narrow column. Solution are: provide a second copy that is user formatable (keep the css tags, dont include hard coded internal css,…

    4 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • sso
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
    • Questionnaires

      Submitted date on website.

      We used to view the new patient forms on our website with the submitted date. I understand this was removed on an update. This was useful for us, so that we can verify information on the form and our doctor could go over the forms in front of the patient without having to log into Dentrix in front of them.

      4 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • sso
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
      • Personalize Survey Sendouts

        There should be an option for what type of "appointment" gets a survey. For instance, a person who we have on the schedule for a Care Call should not get a survey email. But the person who was on the schedule for a cleaning should get one. There should be an option to customize who gets a survey.

        7 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • sso
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
        • Error Code????

          An Error Occurred
          Transaction ID 803229431

          Error
          *ERROR* - ErrorCode = 99
          Transaction failed while being sent to payer.
          failed to find ISA in payer response string

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • sso
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
          • Newsletters

            New ideas for newletters for end of year benefits

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • sso
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
            • respond to reviews

              Add the ability to respond to Patient survey reviews when notified that a review has been left. Just like we can on Google, Yelp, Facebook, etc. I would love to be able to shoot a quick "Thank you" reply directly to the patient without having to send a completely separate email.

              3 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • sso
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
              • Acknowledge a patient when they complete their questionnaire submission. Just say "Thanks for your Submission".

                Patients keep calling us asking if we got their submission - when it would be so easy if they just saw a post "Thanks for your submission", once they finished. Just a thought.....

                7 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • sso
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                • multiple email options

                  We have an employee that handles appointments and one employee that handles payments and I would like a way to split the emails that are sent so they go to each employee for their specific jobs.

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • sso
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                  • Easier customization of website

                    Make it easier to arrange pictures and text in the layout you choose and more customizable.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • sso
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                    • No instructions for new patient questionaires

                      When new patients go to our website there is no instructions to fill out both forms and no instructions to click on link for forms.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • sso
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow for Autopay option on patient online account access, as well as quicker update times on ledger balance

                        As the title implies, we'd like to see improvements for how patients can pay online with the website manager features. We'd like options for patients to set up an autopay option to save cards online to set up auto-pay like you can with a banking website. Also the ledger transactions don't show up immediately after they have been marked completed in the ledger, and websync has uploaded.

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • sso
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                        • quicker non confirmation text response

                          I would like to be able to access the non confirmation texts easier. If a copy of the non confirmation text response was included in the email notification or when signing on to the ident site there was a direct link to the text responses. I cannot access on my cell phone either when signed in to ecentral site.

                          3 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • sso
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            2 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                          • Developing Website

                            I would love to see a workshop to help develop your dentrix website

                            2 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • sso
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                            • NEW WEBSITE TEMPLATES WITH SOCIAL MEDIA WIDGETS

                              Templates haven't been updated since inception. Need new templates with social media widgets built into their design. ASAP!

                              4 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • sso
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                1 comment  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow Real time data to update emails and text messages instead of only when websync runs

                                Allow Real time data to update emails and text messages instead of only when websync runs so that text messages are not sent to patients who have cancelled that day

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • sso
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                • allow messages in another language

                                  allow emails in another language

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • sso
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                  • allow special messages fro certain appointments i.e. premedication etc...

                                    allow special messages fro certain appointments i.e. premedication etc...

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • sso
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make it easier to rerun a websync that should have run a previous day

                                      If a websync did not run on Sunday and we come into office on Monday and discover that, it is difficult to rerun. Each template has to be run separately

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • sso
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                      • alert the office by email or text that a websync did not run.

                                        Alert the office by email or text that a websync did not run. If a websync does not run i.e. could not connect to internet.. that's it . it does not run until we return to office which could be a week later if we are on vacation.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • sso
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Secure Emails

                                          Create a secure email portal so we can send secure emails to patients or specialists.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • sso
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3
                                          • Don't see your idea?

                                          eServices

                                          Feedback and Knowledge Base