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  1. 2 votes
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      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
    • Quit sending email reminders of past due when I have been seen within the last month and have next appointment already scheduled

      I keep getting reminders of past due for cleaning even though I have had a cleaning within the last couple of months and already have cleanings scheduled in the future. This has been going on for at least 4 months now. I have complained twice already and am considering adding ident.com to my spam filter.

      1 vote
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        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
      • Create a report showing all patients who have opted out of email correspondence

        The Communications Manager currently has an option to show patients who have opted out of text messages but, there is no similar option to see what patients have opted out of emails. This is currently an issue for our practice as Henry Schein One is transferring the eCentral services over to Demand Force. When I did the onboarding call with Demand Force, I was greatly dismayed to find out that all of the patients who have previously opted out of email, text, and phone calls are not automatically ported over with those settings. I am having to provide Demand Force…

        4 votes
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          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
        • Texts

          Be able to see the text message patient is responding to, without going back and forth between texts and texts recieved.

          3 votes
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            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
          • Fill appointement by sending a text group message

            The program needs to be changed to pull appointments from the same list as the unscheduled list and not have any connection to the family file.

            2 votes
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              0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
              • options for text only

                Some patients only want a text. I don't see away to let a wife get a text and the rest of the family get email, or visa versa

                2 votes
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                  0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                • Correspondence Campaigns

                  More options in sending Correspondence Campaigns. We previously were using a communication manager outside of Dentrix that allowed us to select each day of the week we wanted to send out a Correspondence Campaign for appointment reminders to allow patient's to confirm. However, with Dentrix's Correspondance Campaigns, it only allows us to select how many days in advanced we want to send a campaign. For example, we prefer to do two day reminders for our patient's appointments. Due to our office being closed Friday-Sunday, we send out our reminder for a Monday appoint on the Wednesday beforehand. That way, if…

                  3 votes
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                    1 comment  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                  • newsletters

                    For Newsletters, would love to have the options to select ONLY ACTIVE patients. Also, to be able to select certain criteria, such as, patients with insurance, for end of year benefits reminders and updates when we become participating with an insurance company. Would also like to be able to save those newsletters for usage in the future. Being a large office it is not easy to try and manually select which patients to send to. And I know other communications get noted in the office journal, would be nice if the newsletter is there as well.

                    4 votes
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                      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                    • Edit postcards In Ecentral correspondence campaigns for Continuing Care Due

                      In Ecentral correspondence campaigns for Continuing Care Due,
                      In Ecentral correspondence campaigns for Continuing Care Due, there needs to be a way to either edit the postcard verbiage or the verbiage should fit the time. As it is now, all the cards from 30 days before to 90 after due say the same thing. They all say "you are due [[insert date]]", which to me, is miss leading. I feel that the cards for patients that are overdue should say "overdue" or "you were due". Just my take.

                      1 vote
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                        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                      • Replying to an Unknown Sent Text

                        When a text comes in it only shows what the patient is replying to our automated texts. We should be able to see the text message that we sent to the patient in the same text they sent back to us. We might get a reply of yes, no, not able, need to reschedule, etc... If a patient has more than one appointment, which appointment are we to reschedule, or if they reply yes, what are they replying to? This is very confusing and the patients get irritated when we call them and have no clue what they were referring…

                        5 votes
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                          2 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                        • fill appointment

                          After a text is sent via Fill Appointment it would be nice to have a column stating last time text was sent thru Fill appointment so we dont keep sending texts to the same people all the time. Right now we have to go to our communications report to find out who got a text. Very time consuming and not user friendly.

                          4 votes
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                            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                          • So not send communications to archived patients

                            Stop sending all communications to any patient who has an archived status. The reason we turn the patient to an archived status is because they no longer are patients or are deceased.

                            3 votes
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                              1 comment  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ecentral server disconnect warning.

                              Ecentral needs an alert when your server loses connection for more than a day. It appears when remote assistance logged in the server for assistance and closing end of year , they shut off or halted the ecentral module and we have not received updates in 12 days. Didn't realize until patient were calling saying they were getting the wrong appointment reminder texts! Other patients showed up at wrong date /time...

                              6 votes
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                                0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                              • Contact Provider Button

                                We would like to see the Contact Provider button added back to the automated emailed generated and sent to our patients requesting confirmation instead of only the Confirm button.

                                1 vote
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                                  0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                • fill appointment

                                  Have a column which lists the last appointments time so we can fine tune our texts that are being sent out to patients who have a similar time.

                                  1 vote
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                                    0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Fill appointment

                                    The ability to edit the appointment notes when we send the texts to the patients or add notes that a test was sent

                                    1 vote
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                                      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                    • MORE/BETTER search options in CORRESPONDENCE REPORTS in eCentral

                                      When we are searching to see what text was sent out to patients the search options are less than ideal. You can search by upload date BUT only Dentrix support has access to when the upload date was. and if you search by appointment date it brings up when they were due NOT when and IF they have an appointment on that date.
                                      Spoke to support today and I feel like they understand that frustration as we always have to call for them to search it.

                                      3 votes
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                                        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add option to send out Text Reminders for patients with Broken Families so both Parents will receive a Notice for the Child’s Appointment

                                          Add option to send out Text Reminders for patients with Broken Families so both Parents will receive a Notice for the Child's Appointment

                                          4 votes
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                                            0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
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