eServices

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  1. stop spamming my calendar!!!!!!!

    Stop spamming patients Calendars!!!!!!!!!!!!

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • recent survey is missing rating identifiers

      The survey I received 10/25-26 was missing rating identifiers. There was nothing to tell me which end of the row of "dots" was good or bad, agree or disagree. It was totally useless.

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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Kiosk Security

        The username and password for the patient kiosk currently uses the same username and password as the Esync/websync master password. I want my front desk staff to be able to login to the kiosk on my ipad without me having to give them the master password. Dentrix mobile already has this ability to create a different password. The patient kiosk should have the same ability so that offsite access can be more controlled and patient information can be more protected for HIPAA reasons. Every other aspect of Dentrix has unique login/password, and I believe this should as well.

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • dentrix mobile

              I need to be able to schedule patients, move, delete and change appointments through Dentrix Mobile on the iPhone. Otherwise it is useless to me.... Of course, I can check my schedule and check availabilities much easier than through LogMeIn. I think this kind of functionality is very important and not very technically difficult to achieve.

              2 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • the option to review the forms on the kiosk after they have already gone over them is redundant and makes us update their questionaire twice

                It would be good if the option to review the forms on the kiosk then replaced the original review, otherwise you are updating their form twice in your system. So if they choose to review their form, it should be a review and replace.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • kiosk first 3 letters of name, and need to push cancel instead of try again

                  People dont read, so if they put in their full name it should let them. Also, if they type it in wrong they will automatically hit try again, which takes them into new patient. Please let the people try again without penalizing them.

                  3 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Option of having insurance eligibility run on the day of the appointment.

                    We need to have the insurance eligibility checked on the day of the appointment. The state of WA medicaid has told us a pt. could be eligible one day and not the next. Even with other insurances a pt. could be eligible on the last day of a month when it's checked and then not have coverage on the first day of the next month due to a termination. If the Insurance eligibility checker can check the day before why not have that option on the day of the appointment????

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Email notification of recurring payments/auto process

                      Our previous credit card processor PayPros/Open Edge processed our recurpay by automatically processing it and sending us an email that the money is in our bank account. We don't have to go into a website to check which payments are due and then process it manually. This will save us a lot of time and all payments will be processed as planned and as authorized by the patient. THANKS!

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • My idea is follow through when online marketing rep says remote schedule viewing via iPhone can be done if I upgrade my service agreement.

                        Have marketing reps who are HONEST and will honor their word AFTER the signup for "premium" service agreement.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Process Powerpay payments through the claim

                          Powerpay payments need to be done through the claim for multiple reasons. I'm sure there's a 'work around' but this is an issue that needs to be addressed.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Google+ link after patient surveys needs to be changed - No more reviews on Google+

                            After patients complete a survey, they are given links to Facebook, Yelp and Google+ to share online reviews. You can no longer leave reviews on Google+ so this link should be changed to the Google Business link in Google Maps

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • change the ledger back to old system..easier to read

                              Change the ledger back to what it used to look like.... Puts a strain on eyes at the present time.

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Set schedule hours for confirming appointments.

                                Set the hours in the schedule that we want confirmed. For instance, if we have pulled someone off the schedule and they are sitting at 8:00 pm hoping for a 3:00 pm opening, we don't want them confirmed. We should be able to set the hours to be confirmed.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • postcard branding

                                    For postcards under the communication manager it would be wonderful if there was an option to customize/ brand the postcard with our practice logo on it. We would LOVE to use this feature but we cant since it doesn't have our logo/branding on it! Awesome feature wish we could use it :(

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • "Rejected Claims" on the front page needs to include "Zero Payment" claims

                                      Metlife claims come back "Zero Payment" when the patient is out of contract. Unlike all the rest of the companies.

                                      So now, looking at page one and seeing "0 rejected claims" is not accurate.

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • MOVE THE "FEEDBACK" TAB IN E-CENTRAL

                                        The "Feedback" tab that on the left hand side of the screen when using e-central covers up information and is very inconvenient when trying to view this information... can it be somewhere else or retractable? I like being able to provide feedback for sure, but it's location has become really annoying :-)

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Get the email and text messaging system fixed or go back to the old system. This is costing us thousands of dollars. Extremely frustrated!

                                          Get the email and text messaging system fixed or go back to the old system! This is costing us thousands in lost appointment times. We are STILL NOT GETTING CONFIRMATIONS AFTER HAVING OVER 90% OF OUR APPOINTMENTS CONFIRMED BEFORE YOUR DENTRIX FIASCO. Just today, we (yet again) waited on hold (do YOU have time to wait on hold for 30 minutes?!) and when we talked to a rep, he told us how it was working and how it must surely be a problem on our end. IT'S NOT A PROBLEM ON OUR END! We have a lot of pts scheduled…

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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