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  1. 2 votes
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      0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
    • Quit sending email reminders of past due when I have been seen within the last month and have next appointment already scheduled

      I keep getting reminders of past due for cleaning even though I have had a cleaning within the last couple of months and already have cleanings scheduled in the future. This has been going on for at least 4 months now. I have complained twice already and am considering adding ident.com to my spam filter.

      1 vote
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        0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
      • Why does Cigna show frequency for xrays but not exam/prophy?

        Do they not provide the data? Seems odd

        3 votes
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          0 comments  ·  Eligibility  ·  Flag idea as inappropriate…  ·  Admin →
        • TXT

          need an icon that pops up and stays when a txt comes in until cleared

          1 vote
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            0 comments  ·  eSync  ·  Flag idea as inappropriate…  ·  Admin →
          • Confirmation text

            Please allow the confirmation text to be any where in the custom text reminder ; and not just at the end. (or at least right after the appointment time)
            A lot of pts don't read the entire text message. and as soon as they read their name and appt time, they stop reading.

            Here is an example of our appt reminder:

            "HI John
            you have an appt on Tue June 15 at 9:30 am.
            please give us 2 business day notice if wish to reschedule your appt, to avoid any cancellation fee. Reply 1 to confirm appt.

            Patients don't read…

            3 votes
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              0 comments  ·  Dentrix Mobile  ·  Flag idea as inappropriate…  ·  Admin →
            • Create a report showing all patients who have opted out of email correspondence

              The Communications Manager currently has an option to show patients who have opted out of text messages but, there is no similar option to see what patients have opted out of emails. This is currently an issue for our practice as Henry Schein One is transferring the eCentral services over to Demand Force. When I did the onboarding call with Demand Force, I was greatly dismayed to find out that all of the patients who have previously opted out of email, text, and phone calls are not automatically ported over with those settings. I am having to provide Demand Force…

              4 votes
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                0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
              • Texts

                Be able to see the text message patient is responding to, without going back and forth between texts and texts recieved.

                3 votes
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                  0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                • Fill appointement by sending a text group message

                  The program needs to be changed to pull appointments from the same list as the unscheduled list and not have any connection to the family file.

                  2 votes
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                    0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                  • Posting payment agreements in "patient ledger" not guarantour

                    We have the Dentrix e pay. We were using power pay previously. I have found that when posting a payment agreement amount, the system defaults the payment to the guarantor's ledger instead of the patient who the payment should actually go to. for example the children are charged out for orthodontia. The monthly payment needs to go into that child's ledger but it is inconveniently defaulting to the parents ledger. This is EXTREMELY INCONVENIENT AND TIME CONSUMING BECAUSE WE THEN HAVE TO MOVE THE PAYMENT FROM THE PARENT TO THE CHILD SO THE LEDGERS ARE ACCURATE. ESPECIALLY WHEN THERE IS…

                    1 vote
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                      0 comments  ·  Powerpay  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow Customers to include their dental reviews in their own sites

                      Patient Reviews are easy to include within the dental practice's own website by including the review link in an iframe tag. The problem is that eCentral formats the reviews with a right margin at 224px creating a lot of white space and text wrapping for all but a full desktop display.

                      This is a formatting problem on mobile, tablet or when the reviews do not span the entire page are are forced to wrap the review in a narrow column. Solution are: provide a second copy that is user formatable (keep the css tags, dont include hard coded internal css,…

                      4 votes
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                        0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                        • texting patients directly

                          i need the development team to create a way to text patients direstly. NOT ONLY WHEN THEY ARE SCHEDULED ALREADY!!!!!

                          22 votes
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                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • options for text only

                            Some patients only want a text. I don't see away to let a wife get a text and the rest of the family get email, or visa versa

                            2 votes
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                              0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                            • Update family file

                              I would like a indicator in the Dentrix family file that shows patient accepts or declines TEXT / EMAIL. We often have a mobile and email in the family file but that does NOT mean the patient accepts communication that way. Instead of flipping back to ecentral selections to see if patient accepts either of them a simple indicator in the family file would be a welcomed improvement.

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Correspondence Campaigns

                                More options in sending Correspondence Campaigns. We previously were using a communication manager outside of Dentrix that allowed us to select each day of the week we wanted to send out a Correspondence Campaign for appointment reminders to allow patient's to confirm. However, with Dentrix's Correspondance Campaigns, it only allows us to select how many days in advanced we want to send a campaign. For example, we prefer to do two day reminders for our patient's appointments. Due to our office being closed Friday-Sunday, we send out our reminder for a Monday appoint on the Wednesday beforehand. That way, if…

                                3 votes
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                                  1 comment  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                • Kiosk Problems

                                  After 1 month of trouble shooting iPad kiosks we have shut it down. We made the questions as simple as possible (literally just name address and phone #) and patients still have problems. Disliked that current patients default to to new patient forms if they do not find themselves on the first try. Patients were hitting the green GO button instead of Next and there were too many clicks to get to the end of the forms. The last Finish button should be eliminated. We also disliked that every time a patient wanted to review their info a new form…

                                  1 vote
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                                    2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Questionnaires

                                    Submitted date on website.

                                    We used to view the new patient forms on our website with the submitted date. I understand this was removed on an update. This was useful for us, so that we can verify information on the form and our doctor could go over the forms in front of the patient without having to log into Dentrix in front of them.

                                    4 votes
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                                      0 comments  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Personalize Survey Sendouts

                                      There should be an option for what type of "appointment" gets a survey. For instance, a person who we have on the schedule for a Care Call should not get a survey email. But the person who was on the schedule for a cleaning should get one. There should be an option to customize who gets a survey.

                                      7 votes
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                                        1 comment  ·  eCentral Website  ·  Flag idea as inappropriate…  ·  Admin →
                                      • newsletters

                                        For Newsletters, would love to have the options to select ONLY ACTIVE patients. Also, to be able to select certain criteria, such as, patients with insurance, for end of year benefits reminders and updates when we become participating with an insurance company. Would also like to be able to save those newsletters for usage in the future. Being a large office it is not easy to try and manually select which patients to send to. And I know other communications get noted in the office journal, would be nice if the newsletter is there as well.

                                        4 votes
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                                          0 comments  ·  Communications Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                        • My idea is follow through when online marketing rep says remote schedule viewing via iPhone can be done if I upgrade my service agreement.

                                          Have marketing reps who are HONEST and will honor their word AFTER the signup for "premium" service agreement.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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