Need to be able to either include collection letters with billing statements through Quickbill and or expand dunning messages and billing statement notes to 1,000 characters so we can automatically generate collection letter copy within the billing statement. need the office journal note to document which statement/collection letter was sent. need if fully customizable.ie, we want collection letter copy of one type to automatically go out with the 2nd billing statement, another for the 3rd, i.e, such as final notice, etc. it is ridiculous to depend on front desk staff to have to do this manually as they have always done while billing statements alone can be generated and submitted electroncially. the system needs to include customizable letters, collection letters, etc. that do not require manually generated a mail merge, stuffing paper into a printer, printing the letters, then having to stuff and stamp envelopes. it makes perfect sense to do all this with Quickbill! The inserts are a waste. Do collection letters and customizable letters instead.

Right now the choice of "New Patient" or "Existing Patient" for patients to fill out forms is very limiting. I would like to be able to select the forms for patients individually from the Kiosk start window. If I only want a Medical Update that would be all the patient would have to navigate through. If I want a patient satisfaction survey in combination with a medical history form I select those two forms. If I only need a HIPAA form I select that. having a package of forms for a new patient may make sense but for an existing patient a package of forms is frequently a waste of time.

Currently when you batch a claim with an attachment, but that payor does not accept attachments- eclaims does not warn you during the validation report, instead you get this information after the claim has been sent without the x-rays, perio charting etc...

This is way too late! Now the claim is at the insurance company being denied due to not having x-rays. On our end we must print the claim with the x-rays and write on the claim that this is "NOT A DUPLICATE CLAIM" so that our 2nd claim is not denied b/c the insurance company thinks we have already submitted this claim.

Not only that but we are being charged by dentrix for a claim that was sent in error. eclaims would be far more efficient if they would warn the sender that "the payor does not accept attachments" during the validation process.