Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Patient Alert Symbols

    I would like to have flexibility in the patient alerts and associated symbols. Similar to the procedure code set-up. The medical alert, eligibility and lab case symbols are nice, but I would like to have the option to create the symbols and add categories. i.e. patient has left us an online review, so we can thank them and also not ask again. Thanks

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • sso
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
    • Premium Members

      When premium members require technical assistance, those inquiries should be directed ONLY to a stateside representative. It is very frustrating to be placed on hold when a foreign customer service representative can barely speak English and is learning the answer to your question while you wait. Then when they finally return to your call and tell you it takes time to reach a supervisor, more time is taken from your work day. Because premium members pay more for technical support, I believe we should go direct to an American representative.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • sso
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
      • On-line Registration

        FIX YOUR ON-LINE REGISTRATION. IT IS SO FRUSTRATING THAT OUR PATIENTS STILL CAN NOT REGISTER ON-LINE. ONE DAY IT WORKS, THE NEXT IT DOESN'T AND THIS HAS BEEN GOING ON FOR TOO LONG NOW. GET IT TOGETHER.

        3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • sso
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
        • Archiving a patient

          You should not be able to archive a patient if they have an appointment scheduled. A window should pop up telling you that the patient you are trying to archive has a future appointment in the schedule and tell you that the appointment must be deleted before you can archive.

          3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • sso
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • appointment list

            being able to edit /add a list type. right now we have pinboard, asap, wait w/call, broken. should be able to add a category to better sort the list

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • sso
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Continuing Care  ·  Flag idea as inappropriate…  ·  Admin →
            • I want a report that will check for batched claims that have not been processed.

              A report for batched claims that were never processed. It doesn't look like a new idea but I still need it.

              3 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • sso
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • Treatment plan fee update

                Have a way to update fees on treatment plans on ALL patients with a single entry, as opposed to having to click on "Update treatment Plan fees" icon on each individual treatment plan.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • sso
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                • Upcoming appointments on a statement sent to a patient

                  When sending a statement to a patient it would be great to have the families upcoming appointments on the bottom of the statement! Our old system had that feature and patient's love that!!!

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • sso
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • Need the ability to submit tertiary claims without deleting secondary ins information.

                    Need the ability to submit tertiary claims. Current process of process of deleting the secondary claim is not efficient and will not work if the claim is in the prior months and the prior months has been closed.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • sso
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • Please create the option to view aging reports for 120, 150 & 180 days

                      Would like to be able to review in more detail accounts that are more than 90 days past due

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • sso
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
                      • Eclaims

                        Claims are showing Esent in Dentrix, but we find out later that the claim processing failed for a whole days worth of claims. This happens at least once or twice each month, and we have to resend them again one at a time. Evidently there is currently no solution to this problem - Apparently other offices are having the same issue,

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • sso
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • sso
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          • "I" button/icon - password

                            For the "I" button (more information) please delete the need to enter our password every time. I use that button hundreds of times a day and it's a pain to input my password every time.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • sso
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                            • Display patient birthday in new prescription screen

                              Would be a good to display the patient birthdate in the "New Prescription" screen. This office calls the pharmacy for new prescriptions and we have to change screens to find the birthday.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • sso
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Prescriptions  ·  Flag idea as inappropriate…  ·  Admin →
                              • g7

                                G7 upgrade 'Enter Payment' functionality is running slower than before the upgrade.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • sso
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                • print options on the appointment book

                                  offer an option to print FIRST NAME LAST NAME instead of LAST NAME, FIRST NAME.

                                  3 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • sso
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Ability to recover documents deleted from the Doc Center

                                    Ability to recover deleted items from Doc Center.

                                    3 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • sso
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Perio chart font prints too small!

                                      Numbers on the perio chart need to print LARGER! Font is too small to read and would also be nice to make them in bold font also! Please and Thank You!

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • sso
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Perio Charting  ·  Flag idea as inappropriate…  ·  Admin →
                                      • NOTES IN THE TREATMENT PLANNER FOLDER

                                        When creating the folders for patients treatment, it would be nice to add notes to the folder in the treatment plan case setup within in each folder. For example: patient is waiting until 2019 to do sealant, I want to be able to note the conversation in the folder without having to go to the journal.

                                        3 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • sso
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Wait holds are unacceptable. We pay for service support, I've used Dentrix for the past 5 years and this has not changed.

                                          Wait holds are unacceptable. We pay for service support, I've used Dentrix for the past 5 years and this has not changed.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • sso
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base