Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. Remove extra hours on appt book time that we are unopen

    our dental office is only open 8am-5pm, we'd like to close our appt book from the hours before 8am and after 5pm

    1 vote
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      0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
    • NPI 1 & 2

      There needs to be a field in the Practice Resource Setup for providers that will list BOTH NPI1 and 2. The Dentrix work around for this issue cannot work if there are multiple "Practicing Owners" who bill for services. This is an issue both for dental claims and medical.

      0 votes
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        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Premed

        Can you make a special square like the medical alert button. Like a little pill or something to notate premed.

        3 votes
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          0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
        • reports

          There needs to be a way to pull a report that can tell you what new patients have paid since they began as a patient. It's impossible for us to see where are marketing has a good return if we can not pull reports like this.

          1 vote
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            0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
            • please make insurance carrier address changing easier bulk changes

              please make insurance carrier address changing easier bulk changes
              when an insurance company changes the address we need to change each individually we need a bulk change option

              3 votes
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                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
              • Would like to see a feature where we can upload pictures to Clinical notes in Patient Chart.

                Would like to see a feature where we can upload pictures to Clinical notes in Patient Chart

                1 vote
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                  0 comments  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                • After sending the e-claims and we get the confirmation report it would be great to be able to alphabitize the patients by their last name.

                  After sending the e-claims and we get the confirmation report it would be great to be able to alphabitize the patients by their last name. Then if we keep reports by date it would be faster to find the patient by their last name instead of looking through all of them

                  1 vote
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                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • It would be great if we had a report that would be able to show us a breakdown if the write offs for each individual insurance company

                    It would be great if we had a report that would be able to show us a breakdown if the write offs for each individual insurance company

                    1 vote
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                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                      • A option to delete signed consent forms that were placed

                        there is no option to delete a signed consent form and if you accidently put it in the wrong charge there is no way to fix this. If we could put that admin has rights to delete them at least it would make things alot easier

                        1 vote
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                          0 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                        • track the length of each patients visit times

                          A report to track the length of time a patient actually spent in the office for each appointment. Example to be able to run a report to see how long John Doe was in for his New Patient Exam, how long a John Doe was here for his crown and how long he was in the office for one filling.

                          1 vote
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                            0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                          • feedback

                            part of the problem here for dentrix is the very feedback option itself.

                            dentrix has no true roots. it tries to please everyone.

                            dentrix is a mammoth beast and that's not a compliment.

                            i can't imagine the customer phone support cost to dentrix that everyone is paying for - which is fueled by all the changes dentrix keeps making.

                            it's a giant catch 22.

                            i'm looking to switch from dentrix

                            - 15 year dentrix user.

                            1 vote
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                              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              • Change for Carrier Newman Company Payor id TFQ30

                                Change for Carrier Newman Company Payor id TFQ30 to send claims electronically

                                3 votes
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                                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                • Pinboard

                                  Make the pinboard longer and the tabs shorter so that we can see more of the appointments at one time.

                                  1 vote
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                                    0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Be able to break appt to a specific list - Cancelled/No show

                                    Be able to break appt to a specific list - Cancelled/No show vs all just going to broken list. help keep it more organized & manageable

                                    3 votes
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                                      0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                    • ecentral email/texts to more than one email

                                      ecentral emails go to one email, which is the office one. after hours or on weekends I dont check the office email. Why cant ecentral send an email when there is an incoming text to more than one email so after hours I dont have to keep checking my business email

                                      1 vote
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                                        0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                                      • PATIENT NEWSLETTERS

                                        WHEN SENDING NEWSLETTER THEY MUST MUST! ONLY GO TO ACTIVE PATIENT NOOOOOT TO ALL PATIENTS! INACTIVE PATIENTS GET VERY UPSET IF THEY RECEIVE EMAILS FROM US. THIS FEATURE IS EXTREMELY RIDGE AND MUST BE FIXED ASAP TO AVOID ISSUES WITH OUR INACTIVE PATIENTS.
                                        PLEASE LET ME KNOW WHEN THIS IS FIX. PAULA

                                        1 vote
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                                          0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                                        • MAKE IT SAY LAND LINE NOT HOME PHONE

                                          MAKE IT SAY LAND LINE NOT HOME PHONE

                                          3 votes
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                                            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
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