Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Have a way to hide inactivated providers.

    Have a way to hide inactivated providers.

    12 votes
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      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    • Walkout statement-date range/ADA code printed out on ledger

      We need the ledger to print off the ADA code along with the description and the full practice name, dr's name and address. Patients are needing this information for their health savings reimbursement. The walkout will do it, but not if they pay on a different date. We are having to print the ledger, write in the codes in the column and then make a copy with the Dr's business card on the bottom of the ledger. Maybe make the walkout statement with a date range???

      6 votes
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        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • I would like the ability to close out the month/year on any day. We do not work the last week of Dec. and would like to close out Dec. 28th

        I would like to close out on Dec. 28th instead of waiting until January. The office is closed and there is no production. This should be an easy fix.

        9 votes
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          0 comments  ·  Month End  ·  Flag idea as inappropriate…  ·  Admin →
        • Broken Appts

          Broken Appt triggers secondary window
          1 pinboard or add to unscheduled list
          2. default with fee with option to delete the fee
          3 categorize the time given by pt eg, No Show, Day Before or Day of
          4. categorize the provided of the appt (RDH or Dr)
          5. Track broken appts so I can request upcoming weeks pts that are "High Cncl" pts

          7 votes
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            0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow the pinboarded appointments to have the same color assigned to Provider

            When multiple appointments are on the pinboard, it would be helpful if they were the same color as the color assigned to the provider that they had been originally scheduled with so you could pick them out easier when rescheduling. Our providers are all identified by a specific color and this would make a huge difference! Right now, they're all the same. (Yellowish)

            7 votes
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              0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
            • Chart audit to be able to check what chart notes havent been signed

              We would like to be able to run an audit report of what chart notes haven't been signed.

              106 votes
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                1 comment  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
              • Add feature to DentrixPay to e-mail receipt to patient

                Add feature to DentrixPay and PowerPay to e-mail receipt of credit card transaction to patient. If possible even transactions paid by other methods.
                Saving on paper, ink and improving patient satisfaction.

                9 votes
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                  1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • Carry customization of Dentrix to upgrades

                  When upgrading Dentrix Versions, can the customization in all modules be carried to the new version, eliminating the need to re-customize each work station. Such things as Appointment Book Views, Colors, Tool Bars... All are customizable to make Dentrix exactly what we want. Then it is all lost with the upgrade. Each Work station must have a file with the customizations - Can that be carried/upgraded to the new version on each work station.

                  28 votes
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                    0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                  • Text Options

                    Instead of the "email" option.It should be Text instead!

                    2 votes
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                      1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                    • Addition ASAP list for unscheduled patients

                      I think it would be extremely helpful if the ASAP list had an option of adding non-scheduled patients to that list. The make up of the ASAP list is just patients that are scheduled but would like to get in sooner. However, we have run into the situation where our patients are looking for a specific day or time but do not want to be scheduled out but just called if a cancellation occurs. Would that be an option? As of right now I just have a bunch of sticky notes on my desk of all the patients that want…

                      2 votes
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                        1 comment  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
                      • time clock

                        Time clock need to allow the administrator to add sick and vacation days.

                        66 votes
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                          2 comments  ·  Time Clock  ·  Flag idea as inappropriate…  ·  Admin →
                        • Unscheduled Treatment Plan with Insurance Approval

                          We need the ability to print treatment plans that have pre-authorizations attached.

                          13 votes
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                            0 comments  ·  Treatment Manager  ·  Flag idea as inappropriate…  ·  Admin →
                          • After Hours/Weekend Installation

                            Over the years Dentrix Application modules (binaries) have grown in size. I remember them being distributed in diskettes, then CD's onto DVDs and now via Cloud. The data being stored has also increased several folds (thanks to the paperless offices). Because of these increases (binaries as well as data), Dentrix version Upgrades can no longer fit in a standard lunch break. A typical upgrade from G5 to G6 could take anywhere from three to five hours, if everything goes smooth, and that too just on the Server.

                            What I would recommend is HSPS/Dentrix accommodate a Weekend window for Upgrades only…

                            4 votes
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                              1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • have a way to display Declaration of Bankrupsy on the pt ledger

                              have a decription or a way to display when someone declairs bankrupsy and you need to post it to there ledger

                              5 votes
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                                1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • track cancelled or changed appointments

                                recently we had a hygienist involved in a serious car accident. We had to change a few days of appointments. It wasn't until after they were changed that Dr. decided he wanted to send letters to each family apologizing for the inconvenience. It would be nice to be able to pull up those cancelled appts by the provider or the chair they were working out of. Previous office I was in your could pull report that would show who changed the apt & for what reason.

                                8 votes
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                                  1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                • 3rd and 4th insurance carrier

                                  We have patients with 3 and 4 carriers but the system only allows for 2

                                  7 votes
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                                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Consent forms via Ipad so patient can sign while in chair. This is the wave of the future people!

                                    Enable consent forms to be signed on Ipad like questionnaires so patient does not have to get out of dental chair to sign.

                                    92 votes
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                                      5 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Posting Advanced Payments (Deposits)

                                      We have patients that want to pay in advance before we've completed procedures, and if the payment number is larger than the total completed procedures, Dentrix won't let us input it (e.g. completed is $500 but patient wants to pay $1000).

                                      12 votes
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                                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Existing appointments within family file

                                        Is it possible to be able to view existing appointments within family file rather than having to go out of the patient file and into the appointment book.

                                        4 votes
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                                          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Stop the pop up boxes

                                          Allow us to stop the pop up boxes. For example - I KNOW when I am scheduling the Dr. over lunch. Deleting all those Those pop-up boxes are a waste of time. Allow us to turn them off!!

                                          5 votes
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                                            1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
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