Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. Add another insurance option for entering orthodontic benefits seperate from dental. Often there is a seperate lifetime benefit for ortho.

    Add a tab in the insurance information module to input ortho benefits. This would help with estimates and with tracking ortho vs. dental benefits.

    235 votes
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      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • Mark appt for pre med different

      Pre med's are included in medical alerts but don't need the attention that pre meds do for appointments. We have to look at all alerts when only need to call about pre meds.

      61 votes
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        1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
      • Guardian insurance company has changed their address. I would like to change all Guardian insurance at once vs. doing each plan individually

        Guardian insurance company has changed their corporate mailing address. I would like to change all Guardian insurance companies in our system vs. doing each plan individually

        37 votes
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          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
        • Completing appointment without Clinical Note

          We should NOT be able to "gray out" or complete the appointment on Appointment Book View if 1) insurance has not been batched for the day and 2) if No clinical note was signed.

          177 votes
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            12 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
          • Include batched claims that were never sent in the Insurance claims to process report

            Include batched claims that were never sent in the Insurance claims to process report

            182 votes
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              7 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
            • questionnaire

              Please add a "You've successfully completed the questionnaire", so the poor patient isn't wondering isn't wondering if the page has dropped or if the office has successfully received the documents. I have patients filling the forms out multiple times and get to our office and we have no forms.

              12 votes
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                1 comment  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
              • Insurance report

                Need a SUMMARY report of each insurance company's totals for the year. What was charged out, and what the provider write off was.

                21 votes
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                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                • It would be great if we could run a report to see who does not have a clinical note for that day.

                  It would be great if there was a report to run to see who does not have a clinical note for that day.

                  10 votes
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                    1 comment  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                  • Providers to be changed when set complete with provider scheduled even if treatment is planned under a differnt provider.

                    We have four doctors and this is time consuming and inaccurate to have the treatment not automatically change to the scheduled provider. We have 4 doctors, this is very time consuming. We'd rather have the old version back. This is inefficient.... we're going backwards guys! if we can change the provider for the treatment plan... one click by highlighting instead one procedure at a time, should have been included in the update. This was poorly though through. Managemnet does not thank you.

                    21 votes
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                      0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                    • Increase fonts size on treatment plans that we print out.

                      I would like the option to increase fonts size on treatment plans that we print out. Older patients have a hard time seeing it.

                      16 votes
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                        0 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                      • Charting Supernumerary Teeth on tooth chart!

                        You can treatment plan procedures for supernumerary teeth but can not just chart them and have them visible somehow on the tooth chart. Would be very helpful to see that they are there!

                        62 votes
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                          3 comments  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                        • Adding the doctor to Hygiene Appointment

                          It would be great to show which provider the patient is assigned to on they hygiene appt. So in the Appointment Display Info, there should be an option to show provider that matches what's in the Family File instead of which provider they are scheduled with. We can see that with the colors assigned to each provider.

                          22 votes
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                            1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                          • Insurance Aging report

                            PLEASE, in the reports section let us filter outstanding claims (aging report) to let us also filter the date...Like if I only wanted to look at outstanding claims from October 1-October 31 (for example).

                            10 votes
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                              2 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • Insurance claims batched

                              be able to run a report to see insurance claims batched but have not been sent. so that you can re create them to send to the insurance company, instead of having to run the insurance aging report.

                              147 votes
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                                12 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                              • I hate your limit on procedures. When we do extractions and immediate dentures we typically do more than 20 procedures at a time.

                                I hate your limit on procedures in the appointment book. You can only schedule 20 procedures in one appointment. When we do extractions and dentures we typically do more than 20 procedures at one time. When I schedule the patient I have to make more than one appointment jto include all the procedures we are doing. This sometimes is confusing. Why have a limit on procedures we can schedule for one patient. Who decided a doctor could only do 20 procedures at a setting. Please please fix this.

                                14 votes
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                                  2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                • We've recently started using Recall Max and all of the automatic notes that go into the appointments regarding e-mails/texts/confirmations,

                                  We've recently started using Recall Max and all of the automatic notes that go into the individual patient appointments in the Appointment Book regarding e-mails/texts/confirmations, etc. are printing on our Patient Visit Forms. Other than deleting these "nice to know" details/notes from the appointment prior to printing the forms, is there a way to customize this part of the information printed? Perhaps add another customizable check-box in the Patient Visit Form settings to choose whether we want the Appointment Notes to print??

                                  5 votes
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                                    1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Have the Questionnaire responses be in a different color - red, for example. More easily visible.

                                    Have the responses in Questionnaires be in a contrasting color such as red, for easier visibility.

                                    11 votes
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                                      0 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
                                    • save prescription into clinical notes

                                      It would be really nice if when an prescription is entered into the prescription log that it would be copied into the clinical notes for that patient-- such as how it would show up on the printed out prescription

                                      55 votes
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                                        1 comment  ·  Prescriptions  ·  Flag idea as inappropriate…  ·  Admin →
                                      • When making appointments, the staff tab should be defaulted to the person who has logged in.

                                        The staff should not need to have an extra click every time an appointment is made to denote who is making the appointment.

                                        6 votes
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                                          0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Auto confirmation for on-line forms

                                          eCental - When patients complete forms on-line and hit "submit", create a reply with a confirmation message that the forms were sent. This is actually a big deal and causes a lot of confusion for our new patients.

                                          15 votes
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                                            0 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
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