Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. fix for Dat Com warning

    need a fix for Dat Comm warning - we are continually needing to restart the server to delete the errors so we can access appt book

    1 vote
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    0 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  2. Release an MSI packaged installed instead of .exe for silent installs across a domain

    Release an MSI packaged installed instead of .exe for silent installs across a domain

    80 votes
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    5 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  3. Server 2012 essentials compatibility

    Make Dentrix compatible with server 2012 essentials. No CALS needed for up to 25 users/devices. Can run as a VM and has very easy admin utilities. Looks like an ideal fit for most dental office sized networks.

    210 votes
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    researching  ·  29 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  4. Active directory integration

    Active directory integration to load bulk users and permissions.

    55 votes
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    2 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  6. Enterprise Deployment

    Being able to deploy Dentrix Enterprise either using MSI package or having some version detection on the server side run the installer to upgrade the software. I believe the Dentrix G series software does this already. It almost seems backwards that the Enterprise software requires IT staff to run around to each computer running installers and the G series software updates the way Enterprise should. We support 60+ desktops with Dentrix Enteprise and spend hours upgrading.

    1 vote
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    0 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  7. G7 overnight "export back up"

    last night G7's new feature of doing some sort of back up at 2:30 in the morning crippled our entire office of 33 computers. We were unaware that everyone had to be out of Dentrix at night when this backup occurred. Can you guys not attach the little tool you use to kick people out of dentrix when you are trying to set up to run a utility???? This is a horrible thing.....one person forgetting cripples an entire office????

    1 vote
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    0 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  8. Training

    Why is there no in depth training to use dentrix- all the course cover the basics. I alwasy stumble upon things dentrix can do and things I don't even know it can do. WHY is there no traiing on all of the benefits it has to offer. I think we only use like 1/4 of what it is capable of.

    1 vote
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    1 comment  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  9. Passwords - June 2017 National Institute of Standards and Technology issued new guidlines for password protection. (800-63B) The key was l

    Passwords - June 2017 National Institute of Standards and Technology issued new guidlines for password protection. (800-63B) The key LONG password phrases. 20, 30 ,40 characters. Please change on Dentrix.

    1 vote
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    1 comment  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  10. 20 votes
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    0 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  11. Server Admin Utility restore function should be easier to use.

    At present to perform a remote restore, as everyone should do to be sure their data is good, you must rename the commons folder and copy your backed up commons folder file from the external backup drive, delete all of the DB folder files except ctdict.fcs and FAIRCOM.fcs, open server admin and type in "Restore database last used on {Unknown}" to extract the DbCopyForBackup file an last open services.msc and stop Dentrix Communication Service as well as DentrixACEserver then restart them by starting Dentrix communication followed by DentrixACE and if you do anything out of order it will not restore…

    66 votes
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    6 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  12. In the insurance breakdown box, you should be able to highlight all codes and set them at the same percentage rather than only being able to

    In the insurance breakdown box, you should be able to highlight all codes and set them at the same percentage rather than only being able to do one at a time. Same idea for procedure code set up. I have gone through and archived (if you will) codes that we won't use at our general practice. The only way I was told to do this, was to select each one and set to NONE. You should be able to select the ones you want to send and send all at one time instead of individually. It took me a few…

    8 votes
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    0 comments  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
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