Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. DENTRIX PAY

    DENTRIX PAY - Should work same as Power Pay did & should not have been implemented until all that Power Pay was able to do could be done by Dentrix Pay. You can not split a payment between family members with ease. You have to unclick the cc used once ran, then split payment up & apply to primary provider, then re-click the cc that was unclicked in order for you to be able to do another transaction for the next patient that wants to make a payment. With Power pay, you were able to put the cc transaction through…

    8 votes
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      1 comment  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
    • Purge Patients

      "Purge" or "Inactivate" Patients we haven't seen in over 3 years or more.

      1 vote
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        0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
      • Have the edi message pop up for each claim instead of print!

        It is a waste to have an approval print everytime! Tracker has it pop up and stores the response in each claim.

        3 votes
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          0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
        • 3 votes
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            0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
          • Please implement using the ipad and integrate a finger signature for patient ease and less hardware purchases!

            Please implement using the ipad and integrate a finger signature for patient ease and less hardware purchases.

            6 votes
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              0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
            • i cannot believe that dentrix have not made a print deposit slip for the bank

              cannot do a deposit slip that at the end of the day you can print it and take it to the bank

              1 vote
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                0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
              • G7

                Issues we've encountered so far with G7:

                1. Dentrix un-archived patients who had a treatment plan. (ie.. we archived a patient and didn't reject tx.)

                2. Automatically sends an event to the pinboard when you click "ok" to save a note.
                3. All preauthorizations that were recieved now show as esent.

                1 vote
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                  0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                • The ability to change the font in Patients Chart, Ledger, Family File and Document Center

                  We would love the ability to change the font size in the Patients Chart, Ledger, Family File and Document Center

                  3 votes
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                    0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                  • it would be helpful in the future to allow flags to be dismissed for the day per user, and not for everyone.

                    it would be helpful in the future to allow flags to be dismissed for the day per user, and not for everyone. sometimes i dismiss flags because i've been in a family file 6x that day but someone else needs to see that notice; however, i learned today that if i dismiss it, it dismisses it for everyone.

                    1 vote
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                      0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                    • PLEASE! Update the text notifcation to be displayed continuous until checked or display longer period.

                      Please have the display to last longer on screen. If we step away or are not looking for the pop up it is easily missed. We have had patients to respond and we do not see the notification right away so it takes us longer to reply. Please edit or update this feature. Thank you

                      1 vote
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                        0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                      • ada code warning

                        When posting something and you use the wrong ADA code for a procedure, a warning should come up that you are using the wrong code for that tooth number. Example: Anterior and posterior teeth use different codes for fillings.

                        3 votes
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                          0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                        • Tracking patient history

                          We should be able to check who made a certain transaction on a patients chart, or who took payment. In the event that there was ever any kind of legal matter and we needed to see who completed a transaction or collected money on a patient we should know who to ask. This leaves lots of room for error!! I most definitely will share because this is very crucial

                          1 vote
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                            0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi April,
                            We currently have the ability to run an audit report, which shows all transactions. You can get to the audit report in the Office Manager > Maintenance > Audit Trail Reports. You can then narrow down the results by date, or by staff id.
                            Is this what you are looking for?
                            Thanks for your comments!

                          • separating accounts or families

                            I recently tried to separate a family and kept getting message about ins outstanding etc. Neither the Guarantor or patient had any outstanding ins claims and the family balance was zero. Support told me I had to make sure the patient ledger was zero for each, so I did that with adjustments. Still did not work. Then was told to delete all treatment plans for patient and guarantor. Did that but still didn't work and I was wondering why had to delete tx plans anyway. It turns out that a family member had been archived that had tx plan from…

                            2 votes
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                              0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                              • RX

                                Would like to have the option to print the list of RX's that we put in our Dentrix system. Not by patient.

                                1 vote
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                                  0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                • Fix Practice Assistant instead of eliminating it.

                                  Dentrix has been out there for so many years and still hasn't come up with a feature to generate an accurate report to point out which patient from a household has the balance.
                                  The regular aging report just pulls the head of household and it's our task to go search which of those large family members has the balance.
                                  Dentrix should have a way to pull this report not just one way but many, in case one report doesn't work like the problems the Practice Assistant is having and now instead of fixing it, Dentrix wants to eliminate it; how…

                                  2 votes
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                                    0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Procedure Code description

                                    Procedure code short description is not matching what the ADA book has for the description. Very confusing when looking for a code and also looking back on ledger and description is not what we did. Please fix this.

                                    1 vote
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                                      0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                    • enter 1918 as birth year for kiosk

                                      We have some older patients in our practice and the kiosk does not allow us to enter in birth years prior to 1919, some of our patients have birthdays before this year and we cannot access this.. We also need leap day added to this feature as well

                                      1 vote
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                                        0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Ability to download different version of dentrix

                                        I'm doing a server migration and I need the exact version of dentrix (16.1) which update manager doesn't have. I'm on hold to talk to the installs team and it's been 35 minutes on hold. This could be solved if I were just able to download the version I needed.

                                        1 vote
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                                          0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
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