Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Premium Members

    When premium members require technical assistance, those inquiries should be directed ONLY to a stateside representative. It is very frustrating to be placed on hold when a foreign customer service representative can barely speak English and is learning the answer to your question while you wait. Then when they finally return to your call and tell you it takes time to reach a supervisor, more time is taken from your work day. Because premium members pay more for technical support, I believe we should go direct to an American representative.

    1 vote
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      0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
    • figure how to process newman & company claims payor id # TFQ30. ALSO YOUR SEARCH TOOL SAYS STATES YOU PRINT & MAIL CLAIMS TO NEWMAN, NOT TRU

      CORRECT THE PROCESSING OF NEWMAN CO. CLAIMS PAYOR ID # TFQ30 . YOUR SEARCH TOOL STATES YOU PRINT & MAIL, HOWEVER NEWMAN IS NOT RECIEVING THE PRINTED CLAIM WE ARE. SO YOU ARE NO SERVICE BY ECLAIMS AS WELL AS PAPER CLAIMS. PLEASE CORRECT THIS ISSUE

      1 vote
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        0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
      • Archiving

        I have been doing the archiving for years. It's always been simple. With the G6 upgrade it has become very time consuming and inconvenient. Now you must do multiple credit/debit adjustments to every single patient ledger to archive members of a family. It has tuned in to a very long process and now the adjustments are reflecting into the practice analysis. It is giving a false representation of production. There should be a override to archiving.

        151 votes
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          23 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
        • Remove "you will receive email" in online account access thank you page -

          When patient registers for an online account to make an online payment, they receive a Thank You message that says "your account has been activated by our office, you will receive an email notification that your account is available for you to use". However we were told not to automatically send an email through Dentrix because the patient will then get an email every time something is changed in their account. Since this is a hard coded message that I can't change, can it please be changed in Dentrix or made possible for each office to change? Especially since the…

          1 vote
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            1 comment  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
          • DENTRIX PAY

            DENTRIX PAY - Should work same as Power Pay did & should not have been implemented until all that Power Pay was able to do could be done by Dentrix Pay. You can not split a payment between family members with ease. You have to unclick the cc used once ran, then split payment up & apply to primary provider, then re-click the cc that was unclicked in order for you to be able to do another transaction for the next patient that wants to make a payment. With Power pay, you were able to put the cc transaction through…

            17 votes
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              1 comment  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
            • be

              to be able to see a deductible in billing statment

              1 vote
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                0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
              • we are having an issue with the dentrix kiosk not staying logged into the app between patients . extremely inefficient !! Please resolve

                kiosk does not stay logged in between patients and it will not store the username and password , which is apparently a known problem (article # 90674). Please resolve this issue ! It makes the front office's ability to do paperless documents untimely and ineffective !

                1 vote
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                  0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                • Debit card transactions don't get processed as debit unless you swipe the card

                  Currently with the Ingenico ipp320 you can not process a transaction as debit unless you swipe the card. Dipping the card chip and selecting credit will bypass the pin entry and will process the debit card as a more expensive credit card transaction instead. Selecting debit on the pin will prompt to SWIPE the card even if it has a chip, and the pad will prompt the user for a pin.This must be fixed so that chipped debit cards can be inserted to gain full use of the security provided by EMV chips.

                  1 vote
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                    0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                  • Dentrix G7 resets folder permissions daily, breaking backups

                    I support several endodontic/dental practices in the Tampa Bay area and my first client upgrade to G7 was soured by this problem. My backups of the entire D: drive holding Dentrix were failing after upgrading to G7 with a permissions error on the "D:\Dentrix\Server Files" folder. When I manually enable inheritance on the folder the backup works, then the next day it failed again. It appears the 2AM scheduled task for MkDbCopy.exe includes a "SetStandardPermissions.Classes.dll" file and function which resets permissions back when run. To work-around this issue I'm making a task scheduled after MkDbCopy to run "icacls.exe "D:\DENTRIX\Server Files"…

                    1 vote
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                      0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                    • Please add the ability for us to obtain the patient's employment information and spouse's information on the Heatlh History Form

                      If we are turning a patient over to our collection attorney they require the patient's demographic information and the spouse's information along with employer name, address and phone number for both. We are unable to get this information on the health history information to print off for them.

                      1 vote
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                        0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                      • Please implement using the ipad and integrate a finger signature for patient ease and less hardware purchases!

                        Please implement using the ipad and integrate a finger signature for patient ease and less hardware purchases.

                        9 votes
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                          0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                        • The ability to change the font in Patients Chart, Ledger, Family File and Document Center

                          We would love the ability to change the font size in the Patients Chart, Ledger, Family File and Document Center

                          4 votes
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                            0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                          • Purge Patients

                            "Purge" or "Inactivate" Patients we haven't seen in over 3 years or more.

                            1 vote
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                              0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                            • Have the edi message pop up for each claim instead of print!

                              It is a waste to have an approval print everytime! Tracker has it pop up and stores the response in each claim.

                              3 votes
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                                0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                              • 3 votes
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                                  0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                • i cannot believe that dentrix have not made a print deposit slip for the bank

                                  cannot do a deposit slip that at the end of the day you can print it and take it to the bank

                                  1 vote
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                                    0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                  • it would be helpful in the future to allow flags to be dismissed for the day per user, and not for everyone.

                                    it would be helpful in the future to allow flags to be dismissed for the day per user, and not for everyone. sometimes i dismiss flags because i've been in a family file 6x that day but someone else needs to see that notice; however, i learned today that if i dismiss it, it dismisses it for everyone.

                                    4 votes
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                                      0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                    • G7

                                      Issues we've encountered so far with G7:

                                      1. Dentrix un-archived patients who had a treatment plan. (ie.. we archived a patient and didn't reject tx.)

                                      2. Automatically sends an event to the pinboard when you click "ok" to save a note.
                                      3. All preauthorizations that were recieved now show as esent.

                                      1 vote
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                                        0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                      • PLEASE! Update the text notifcation to be displayed continuous until checked or display longer period.

                                        Please have the display to last longer on screen. If we step away or are not looking for the pop up it is easily missed. We have had patients to respond and we do not see the notification right away so it takes us longer to reply. Please edit or update this feature. Thank you

                                        1 vote
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                                          0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                        • ada code warning

                                          When posting something and you use the wrong ADA code for a procedure, a warning should come up that you are using the wrong code for that tooth number. Example: Anterior and posterior teeth use different codes for fillings.

                                          3 votes
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                                            0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
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