Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

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You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

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If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Need a report to reconcile Eeob at the end of the day

    I need to be able to differentiate between the Eeobs and the ones that are still electronic payments but I have received in the mail or online.

    6 votes
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      0 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
    • Add an alert pop up when you try to post an electronic claim that has already had a payment applied.

      When you are posting an electronic payment and you receive a duplicate EOB it does not alert you that you have already posted to that claim. Can you add an alert to show us "additonal payment", etc?

      7 votes
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        0 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
      • Correctly post batch insurance payment adjustments

        When using the post all pending claims function when doing a batch insurance payment entry the system will not post all adjustments correctly. On some patients it will only post the payment, completely skipping the adjustment, even when the include adjustments circle is selected. I was told that this is the way the system was designed to work and they have no plans on fixing the error. This may cause an office to send out patient bills without the insurance adjustment taken into account. This is a major problem in my opinion and should be a top priority to have…

        5 votes
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          1 comment  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
        • Make bulk eEOB's easier to navigate and utilize

          Make it so that when you have a bulk payment eEOB, you can click on an individual patients name and it will bring you to that patients eob, instead of having to scroll through pages of patients looking for one particular payment. Right now if you click the patients name from the list, it brings up a blank screen. Also, make it possible to attach just the specific patient's portion of a bulk eob when attaching it to a secondary claim.

          36 votes
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            1 comment  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
            • Distinguishing titles for E-EOBS

              Right now the E-EOB service will post the electronic EOBs to the patient's Document center based on the date we received the EOB. It would be really helpful if it also posted additional distinguishing information such as the date of service, claim amount, payor information, posted date. It is great that the record is there, but if I have to click and scroll through 20 claims for a patient to find what I am looking for it takes WAY too much time! When we manually scanned in our EOBS and put them in the DOC Center we titled them as:…

              3 votes
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                0 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
              • Electronic EOB

                I have a serious concern about posting electronic EOB's. Today I posted my first (47 patients, Delta Dental) electronic EOB. What I noticed is that there is a default to write off, PPO adjustments. Dentrix calculates these BUT THEY ARE WRONG, WRONG, WRONG. Called support and did not get an answer I wanted to hear. For example, I billed a patient $20.00 for an x-ray. The insurance billed the insurance co. $44.00. (which is how we are asked to bill). The insurance paid $20.00 and Dentrix wanted to do a PPO adjustment of $24.00. WE NEED A WAY TO OVERIDE…

                3 votes
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                  1 comment  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
                • electronic EOB

                  I can't imagine why Dentrix would program so that EVERY time an electronic EOB is automatically sent to the doc center that a NEW "electronic EOB" document type is created. I will have HUNDREDS/THOUSANDS of "electronic EOB" document types listed if this continues. Is there a limit to the # of document types you can have in the doc center? Because if there is, we will soon run out! HELP! Tech support says this is working as designed ?????

                  1 vote
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                    0 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
                    Trevor Terry responded

                    I’ve reported this to the proper department.

                  • Have eEOB update procedure fees in the claim window when posted

                    When posting eEOBs would love to have the amount paid by the insurance update in the claim window as when you manually post insurance pmts. We are a very large office and that window is used a lot to see what an insurance has paid on a specific procedure.

                    8 votes
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                      0 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
                    • Minimize on eeob page

                      When working with the eeob's I have found myself needing to leaving the eeob page and go to the patient's chart or someplace else in the program. There is no way to mininize the eeob page. Can this be fixed?

                      It would save a lot of time.

                      3 votes
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                        0 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
                      • Reports Tab on Electronic EOB page

                        Have a reports button on eEob page so a report can be generated with all that has been posted, showing adjustments and payments to check that all have posted and balance at end of day-Now you have to go to separate page to pull up each EOB and print separate. It's easier to go to insurance web page than that.. too inefficient

                        36 votes
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                          3 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
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