Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Frequencies and Limitations

    It is very important for clinical and billing staff to have this information.

    Each drop box provides the option of # of months it is allowed, # of years it is allowed, or if it is allowed # of times per period (see example attached).

    50 votes
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      3 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • There needs to be a way to print a list of insurance claims that have been batched but not submitted.

      There needs to be a way to print a list of insurance claims that have been batched but not submitted.

      4 votes
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        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
      • Editing a Batched Claim

        Make it possible to edit a claim that has been batched, but not yet sent to insurance - for example, if a procedure billed at $0.00 is included on claim we would like to delete it off of the claim without having to deleted the claim and re-submit it to the batch. Time saver!

        3 votes
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          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
        • please make insurance carrier address changing easier bulk changes

          please make insurance carrier address changing easier bulk changes
          when an insurance company changes the address we need to change each individually we need a bulk change option

          3 votes
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            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
          • After sending the e-claims and we get the confirmation report it would be great to be able to alphabitize the patients by their last name.

            After sending the e-claims and we get the confirmation report it would be great to be able to alphabitize the patients by their last name. Then if we keep reports by date it would be faster to find the patient by their last name instead of looking through all of them

            1 vote
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              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
            • It would be great if we had a report that would be able to show us a breakdown if the write offs for each individual insurance company

              It would be great if we had a report that would be able to show us a breakdown if the write offs for each individual insurance company

              1 vote
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                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Need the ability to submit tertiary claims without deleting secondary ins information.

                    Need the ability to submit tertiary claims. Current process of process of deleting the secondary claim is not efficient and will not work if the claim is in the prior months and the prior months has been closed.

                    1 vote
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                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • Eclaims

                      Claims are showing Esent in Dentrix, but we find out later that the claim processing failed for a whole days worth of claims. This happens at least once or twice each month, and we have to resend them again one at a time. Evidently there is currently no solution to this problem - Apparently other offices are having the same issue,

                      1 vote
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                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                      • Insurance report

                        Need a SUMMARY report of each insurance company's totals for the year. What was charged out, and what the provider write off was.

                        1 vote
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                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                          • figure how to process newman & company claims payor id # TFQ30. ALSO YOUR SEARCH TOOL SAYS STATES YOU PRINT & MAIL CLAIMS TO NEWMAN, NOT TRU

                            CORRECT THE PROCESSING OF NEWMAN CO. CLAIMS PAYOR ID # TFQ30 . YOUR SEARCH TOOL STATES YOU PRINT & MAIL, HOWEVER NEWMAN IS NOT RECIEVING THE PRINTED CLAIM WE ARE. SO YOU ARE NO SERVICE BY ECLAIMS AS WELL AS PAPER CLAIMS. PLEASE CORRECT THIS ISSUE

                            1
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                            1 vote
                            0 comments · Issues · Flag idea as inappropriate…
                            Insurance Claims to Process report: inclu

                            1 vote
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                              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Make Insurance module more user friendly

                              I have been working on Dentrix for 20 years. The insurance portion of dentrix is not very user friendly. It isn't broad enough for us to look at a glance and see their coverage and other details. We use the Notes field, but it would be nice to have 1 screen to see all of the insurance information at a glance, such as coverage amounts, other details, address, group #, etc. . There are things we have to know like Missing Tooth Clause, Replacement Clause, Coordination of Benefits, etc that we have to go type in every single time. We…

                              3 votes
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                                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              • Batch Payment Screen to show if patient has secondary insurance

                                From the batch insurance PAYMENT screen, it would be nice if you could see that the patient has a secondary insurance from there. It would make the enter payment section on that page more useful in the event you need to skip a write off for the time being.

                                1 vote
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                                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                • please add more information to the purge insurace box so it is possible to know which specific insurance it is.

                                  please add more information to the purge insurance box so it is possible to know which specific insurance you are about to purge.

                                  3 votes
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                                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add credit card payment option to insurance payment

                                    Geha insurance sends payment by credit card. If I enter insurance payment as electronic the amount gets deducted from ledger then I still have to run it as a credit card. Then the amount is deducted again. Your tech said to then delete one of the payments. Some patients have a secondary insurance so by deleting the credit card from the ledger my monthly deposits/day sheet is wrong. Not acceptable for an audit.

                                    32 votes
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                                      2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Group NPI neded in box #49

                                      Blue Cross Blue Shied and Delta now require a Type II organizational NPI in box #49 on claim form. Please consider making a separate profile for insurance companies so we can change NPI.

                                      4 votes
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                                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • be able to make changes to a closed claim

                                        You should be able to make changed to a closed claim. example: patient provided me with only 1 insurance. created the claim, sent it out, received payment, and entered the payment to the claim in which the claim is closed not. Now the patient realized that they have a secondary insurance. apparently since the claim is closed I cannot create another claim. It has to be deleted and recreated as well as the payment already imputed.

                                        142 votes
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                                          3 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Create the Option to Choose what Services are Deducted from the MAX Allowance.

                                          Some Insurance Maximums are not reduced by Preventative or Diagnostic Care. Please allow us the options to check what categories get deducted from the Max Allowance.

                                          60 votes
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                                            2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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