Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. 3 Insurance plans

    Many federal employees have 3 insurance plans. 2 dental and 1 medical. The BC BS medical plan must be filed first before either of the 2 dental plans will pay. Dentrix only allows 2 plans to be entered which means the 3rd claim is done manually.

    216 votes
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    7 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create the Option to Choose what Services are Deducted from the MAX Allowance.

    Some Insurance Maximums are not reduced by Preventative or Diagnostic Care. Please allow us the options to check what categories get deducted from the Max Allowance.

    207 votes
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    3 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Check for Batched claims sitting in the ledger

    It would be nice to print a report similar to the Unattached to Insurance Report that is claims sitting in ledgers unsent for one reason or another.

    13 votes
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    1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Updating Insurance plans

    It would nice to be able to change a billing address for an insurance in one place and have it automatically update that insurance address on all plans. (associated with that ins carrier). Instead of having to open the insurance maint. and pull all of the insurance plans with that insurance provider and change it on all of them individually.

    95 votes
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    1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  5. NEA # attached to claims automatically

    After claims submitted with attachments, the NEA attachment # should automatically be attached to the claim. This would be easy access for dental offices for when, the insurance company say they did not receive the attachment.

    12 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create a way to track open tertiary claims on an insurance aging report.

    Presently, there is no way to run a report to see any tertiary insurance claims that are still open. Please create this option.

    17 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Guardian insurance company has changed their address. I would like to change all Guardian insurance at once vs. doing each plan individually

    Guardian insurance company has changed their corporate mailing address. I would like to change all Guardian insurance companies in our system vs. doing each plan individually

    67 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  8. Insurance report

    Need a SUMMARY report of each insurance company's totals for the year. What was charged out, and what the provider write off was.

    43 votes
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    1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  9. add fields to insurance data/benefit table

    Could the benefits table be enhanced or fields added to where missing tooth clauses, waiting periods and non duplication clauses can be filled out

    6 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3rd and 4th insurance carrier

    We have patients with 3 and 4 carriers but the system only allows for 2

    23 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  11. automatic document center eligibility

    With the eCentral Insurance manager, we would like the option to automatically have the eligibility reports go to the patients document center. Rather than going manually into each one and clicking the "send to dentrix document center" button.

    7 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  12. D4342 Change hard-coding

    Please change hard-coding of D4342 to allow tooth number to be submitted on claims instead of quads. I've seen several requests to allow tooth number and quad on code, I don't agree. I have only seen insurance companies want tooth number for this code and I have attached a screenshot. Insurance companies are stubborn but not stupid, they can infer the quad if you just allow tooth number. I have recently had problems getting e claims to submit my claim with the tooth numbers I submitted with the code and was explained by a tech that it is hard-coded on…

    7 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fee Schedules

    Dentrix should allow to change Fee Schedule positions.

    4 votes
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    1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add another insurance option for entering orthodontic benefits seperate from dental. Often there is a seperate lifetime benefit for ortho.

    Add a tab in the insurance information module to input ortho benefits. This would help with estimates and with tracking ortho vs. dental benefits.

    281 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Create option to print claims status notes on insurance aging

    The other Dentrix software (and any other dental software out there) has an option to run an insurance aging list WITH or WITHOUT claim status notes. Enterprise does not! Why?? It is so important and used on a daily basis!

    12 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Insurance info for new patients

    Add a field on the appointment for the new patient's employer which would be linked to the appropriate insurance information linked to your database. Or fields that would allow us to input the insurance company, phone number, ID, DOB, etc.

    4 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add a column for write-offs in the payment table

    We are in network with Delta Dental, but not all Delta's reimburse us the same. Creating several different fee schedule for several different Delta re-imb rates is too much. We have to get a way to show the write-off's associate with each procedure so treatment plans and balances after creating claims are reflected correctly. If we could create another column in the "payment table" for the write-off, I feel this would solve the issue. This is a major concern for our office. We pride ourselves on our accuracy. This needs to be address asap please and thanks!

    2 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  18. OPTION TO SELECT THE TYPE OF COB FOR SECONDARY INSURANCE

    It would be great if there was in option in Dentrix that allowed us to select the type of COB the secondary insurance has. If the patient has a secondary policy and the COB is non-standard, Dentrix will still account for the secondary policy paying as STANDARD COB. Obviously removing the secondary policy from the file is out of the question.

    7 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  19. Running an insurance report that shows the patient names of policies that will renew say next month, so that you can contact the patient t

    Running an insurance report that shows the patient names of policies that will renew say for the next month so that you can contact the patient and remind them their benefits renewed and would they be interested in scheduling tx.

    4 votes
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make notes on Dental Insurance Claim Aging Report and Recall Report

    Instead of printing our Dental Insurance Claim Aging Report and Recall Report, These 2 reports should be electronic with the ability to make notes on it .

    1 vote
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    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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