Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. flagging patients who are due for a medical history update

    We like to have an updated medical history for every patient every 2 years. Other than pulling every single chart to check for when the last update was done, it would be nice to have a place on dentrix to mark when they are due for a new med history update. The flag could come up on the patient chart just like when they are due for prophy or x-rays.

    161 votes
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      6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    • It would be wonderful if there was an area to add new patient insurance information without actually activating them as patients.

      Currently there is no way to add additional information for a new pt. It would be great to have a family file, with insurance available for new patients. This would allow new patients to receive treatment more efficiently.

      30 votes
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        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • DENTRIX stop changing things you shouldn't without warning

        Since my last CDT/ADA Code update, I've noticed that DENTRIX took it upon itself once again to make changes to parts of my program that (in my opinion) they SHOULD NOT BE MAKING CHANGES TO.

        When we upgraded to the current CDT codes, ALL of my customized descriptions were overwritten by abbreviations that someone else thought might be appropriate, instead of the abbreviations that have been in effect in my office for over 20 years!!!!!

        Now, ALL of the description abbreviations are what someone in DENTRIX decided to make them instead of what I had decided worked best in my…

        28 votes
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          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • Utilities Check

          I've recently run into some problems with Dentrix and the only way check if there is something going wrong is to have everyone log out of Dentrix and let tech support run a program. I work in a very busy office and its not always feasible to shut the entire office down in the middle of the day if there is a problem with Dentrix. It would be easier if there was a quick check to determine if there is a problem that would require everyone log out to fix. Considering in the latest Dentrix 6.6 update allows you to…

          40 votes
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            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • Remove or Archive Providers no longer with the practice

            We have maximized our providers and are no longer able to add new providers. To make room for new providers, we would like to be able to archive deceased or inactive providers.

            156 votes
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              3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              Trevor Terry responded

              This is definetly a valid request, and it’s an understandable pain point.

              I’d like to recommend you contact our support team though, they do have the ability to change Provider ID’s, which could potentially allow you to re-use some of the provider ID’s that weren’t used very much.

              Either way, I’ll make sure this is documented.

              Thanks.

            • when you refund a credit card it should show up as a refund on the deposit sheet

              when you refund a credit card it should show up as a refund on the deposit sheet

              16 votes
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                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • installing dentrix remotely

                It will be awesome to automate the installation process without going to each workstation. I understand that their's some changes that must be made within the installation. Such as, making edits in the "cliconfg", setting the file paths to the document center within the client installation. At my company, we use desktop central by manage-engine. If you guys had a tool to automate this, or tips on creating an installation package, it will be awesome.

                1 vote
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                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                • 7 votes
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                    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  • On the guarantor ledger, make an entry when a statement is sent.

                    When a statement is generated, it would be so helpful if it was a line item on the guarantor's ledger. Now, you can only see at the bottom when the last statement was sent. Some patients have to receive 2-3 statements with colorful embellishments before they even open the mail. If you could see right on the ledger that they already received several statements, that would make our job easier.

                    1 vote
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                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    • Technical Support

                      I have always been very pleased with Dentrix and your tech support. I love the Dentrix products! I have noticed that you have out sourced the tech support to the Philippines. I have recently called in for three different issues. My suggestion to Dentrix is to have the option for the caller/office (the office paying for this technical support) to request to be state side with technical support calls. In working with in the dental industry for over 14 years it has gotten more and more difficult to get someone on the phone who understands the vital issues we are…

                      1 vote
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                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • Contact Preferences / Indicate Pt is ENG/SPAN and reminders change to spanish

                        There should be a way to indicate or change pt contact preferences in dentrix? Especially, when we are using 3rd party reminding software or even dentrix software to be able to change preferences for specific patients.
                        Also there should be a way to indicate if the pt is ENG or Spanish speaking for auto reminders in dentrix and an option for them to receive reminders in that language.

                        3 votes
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                          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • dentalink should save conversation history

                          dentalink should save conversation history

                          4 votes
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                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          • Letter merge using Office 365

                            Please make Dentrix be compatible with Office 365 specially letter merge through Microsoft Word..

                            1 vote
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                              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • Biometric login within Dentrix

                              We have a lot of providers using the workstations. My MD and hospitals issue cards that users swipe to log into their EMS systems. Very fast, very secure! We have no reliable audit trail because people don't want to login and logout every time. Maybe swiping a card or fingerprint would be better. Any ideas here???

                              1 vote
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                                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                • It would be nice to have a no statment for state medicaid insurances

                                  People with state Medicaid insurance are not responsible for any of their balance which is billed to Medicaid , what I suggest is a no statement button for these insurance companies

                                  1 vote
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Hello,

                                    I would love to have a feature that changes one provider to another when a new associate joins the office. Instead of having to individually going into every client and changing it manually. This would allow to transfer patients in office all at once and not be as time consuming.
                                    Than you

                                    1 vote
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                                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Training

                                      Why is there no in depth training to use dentrix- all the course cover the basics. I always stumble upon things dentrix can do and things I don't even know it can do. WHY is there no traiing on all of the benefits it has to offer. I think we only use like 1/4 of what it is capable of. I'd like to be thoroughly trained or even just aware of all the different things it can do! I didn't know it had it's own reminder system..someone told me there's even a way to change reminders to spanish...? There's no…

                                      1 vote
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                                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      • provider

                                        If a staff member is erroneously put under provider it would be nice to be able to transfer them to staff .

                                        1 vote
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                                          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Delete old charts not just archive

                                          You need to have a way to delete old charts, not just archive them. In my state, one needs to keep an old chart for 7 years. After that it can be properly destroyed. In dentrix all you can do is archive a chart. That means we are still storing that data. There is no reason to keep a chart on a deceased individual after the legal time to maintain that chart has passed. In your system we will keep that chart stored indefinitely. We have about 3000 active patients, but over 20,000 patient charts. So every two years or…

                                          3 votes
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                                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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