Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Ability to recover documents deleted from the Doc Center

    Ability to recover deleted items from Doc Center.

    3 votes
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      0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
    • Copy and paste from the document center

      It would be extremely more efficient if letters in the document center would have the capability to copy and paste.

      1 vote
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        0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
      • Document Center Audio Upload

        Dentrix need to allow audio files to be uploaded to the Document Center. Currently only a few file types are allowed (Article Id 24226). As more medical benefits are being verified over the phone these calls are recorded by the carrier and now by office team members. The fees associated with medical billing are in the thousands of dollars. If a carrier does not pay the claim these calls need to be verified that the services were covered as verbally acknowledge over the phone. Only the most common Apple and Microsoft audio file types are necessary.

        This is also happening…

        3 votes
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          0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
        • Scanning Multiple Patients on the same EOB

          Delta Dental is notorious for including multiple patients on the same EOB and crossing front and back of the page. Eaglesoft is our previous practice management software. In ES, we could scan the page, capture only the patient we needed, flip the page, capture the rest of the patient record, select the get images and it would scan the pages into one document. I just spoke with a Dentrix rep (Angel) who said that Dentrix does not have this capability and to add this suggestion to this site. In Dentrix, I have to scan the pages, use the screen capture…

          1 vote
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            0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
          • Print directly to PDF

            The multiple steps required to either print to document center and drag to a patient's chart, name, save, and then email are too complicated. Many times, you don't even get the option of where to print anyway and it goes to a default printer. Having to send something to the batch and then click 4 other steps to print to a pdf on the desktop is also insane! I want to have the option right from every print window to either print, save as a .pdf or email to the patient.

            10 votes
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              2 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
            • Email tracking when emailing directly from Document Center

              Billing statements can be loaded automatically into the document center and can be emailed to the patient directly from there however, there is no way to track that email. It would be helpful if once the email was sent, it showed up in the patient's journal. This way, there would be a record that it was sent in case the patient did not receive it and not just a record of the statement being produced. In addition, it would be nice if the "stationary" could be customized to include our salutation and practice information.

              1 vote
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                0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
              • We need time stamp on scanned documents

                We need to have a time stamp on scanned documents

                4 votes
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                  0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                • We need to have the electronic billing statements routed to the CORRECT patient's document center problem fixed ASAP.

                  Database support has informed us there is a "KNOWN" issue where statements are being routed and stored in the wrong patient's document center. Support was able to teach us how to send it to the correct patient but only if we know where it is stored incorrectly. In other words, statements are in the wrong place but no way to find out where. I just happen to come across a couple incorrect ones and can fix them as we find them. Otherwise they are out there in unknown files and no report to run to find them. We feel this…

                  1 vote
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                    0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                  • I recently signed up for doing health histories on the tablet in eclaims. I had previously been using a much smaller company's system but t

                    I recently signed up to do electronic health histories on eclaims. I had previously been using a much smaller company's system but they had a feature that I believe withh make it so much easier for all the dentists and patients. In the previous system if a patient had to put a drug in after 2-3 letters it would start autopopulating all the drugs with that spelling. The way it is now is very time consumming and I fear something the more senior citizens dislike and may not even be compliant on. Now I have to review all the health…

                    1 vote
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                      0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                    • Duplex scanning by default in document center.

                      Can an option be added to have duplex scanning always checked in Document Center? Currently every time you duplex scan you need to check the box. A tech said it cannot be set in the registry or in doc center.

                      18 votes
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                        1 comment  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                      • Doc Center organization

                        We have to keep health history reports for a long period of time so would be nice if the past years could be put in a folder with maybe that year on it for future reference.

                        2 votes
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                          2 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                        • An icon that shows if a patients chart has been scanned into document center

                          We recently started scanning all of our charts to become paperless. I would like if there was something that we could check off once we scanned the chart into document center. Then if the icon could appear on the appointment book. This would save time because we have to check every appointments document center now.

                          1 vote
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                            0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                          • ounce a document is scaned in, would like the abillity to crop the image to be saved. do to the need to scan in EOB's and some having multip

                            cropping ability for scanned documents such as EOB's that have multiple patients listed on front and back of page. so we can scan only the single patient information.

                            7 votes
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                              1 comment  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                            • tabbing navigation on document information screen

                              I prefer to tab, rather than use mouse to go to different fields on a screen. After adding a description, tab takes me to the OK button, then cancel, then elsewhere on screen, eventually to the Note field. If I enter something in the note field, I can't tab to the OK button. Instead tab puts a tab into the Note field. I can't figure out why anyone wants to put a tab space into the note field. On prior G6 releases I could navigate around the entire screen via tab key. Please restore prior tabbing navigation.

                              3 votes
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                                0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                              • Dentrix Pay Credit card transaction to Document Center

                                When using Dentrix Pay to process a credit card, have the print to document center process, put the document to the patients Credit card transactions in the document center instead of putting it in unfiled documents, this was a feature of Powerpay that worked well.

                                21 votes
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                                  1 comment  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow us to reorder the devices available for scanning in the document center.

                                  We are having an issue because the icon automatically selects the first device listed as the scanner. However, the first device listed is the last one installed, which is not the device that that needs to be the default scanner. My theory is that if the scanner were the first device listed, then it would be the default scanner, rather than the printer.

                                  1 vote
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                                    0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                  • print to dentrix doc center from CN screen ... PLEASE

                                    Extensive tx history can be viewed on screen selectively - paper copy not needed; aware of hard drive space, however would appreciate the option

                                    1 vote
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                                      0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Document cropping

                                      We need to be able to crop a patient off the center of an EOB if there are multiple patients listed on the EOB while leaving the top and bottom of the document.

                                      2 votes
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                                        0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Creating Folders for Consent Forms

                                        When creating new Consent Forms, to be able to Create or Control what Folder it will be saved to. For example, if creating an Oral Surgery/Extraction Consent form or HIPAA form, there should be an option to make it save to a folder titled Consent Forms, or HIPAA form. Right now, they automatically save to the Treatment Plan Folder once they are signed with the E-Pad.

                                        3 votes
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                                          0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                        • there needs to be a recycle bin for deleted documents so they can be recovered.

                                          there needs to be a recycle bin for deleted documents so they can be recovered. or have it somehow connect to the computers recycle bin. either way there should be something

                                          4 votes
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                                            0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
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