Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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How can we improve Dentrix?

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  1. We should be able to delete empty treatment folders without deleting the consent form!!!!

    We want to be able to delete empty treatment folders without deleting the signed consent!!! This seems pretty basic!

    4 votes
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      0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
    • trash bin or undo button

      there should be an "undo" button for deleting a file in the document center by mistake or have a trash bin to go retrieve it on the same day

      1 vote
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        0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow other editors other than MS word, etc.

        Microsoft office is a mess with licensing and very expensive. Please allow other editors such as open office or libre office. When you have lots of machines this would be a huge savings not having to buy MS licenses.

        1 vote
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          0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
        • Feature lost. A fix for the eligibility module

          For at least a few months now, we have been told the eligibility module is being fixed, as far as working with Delta Dental CA. Delta Dental is the carrier for probably 80% of our patients. Although Delta has mysteriously become incompatible, support can not provide any info. on a fix or fix date. This has quite an effect on our office and is a feature described in the bundle. Any idea when this will be fixed? Thanks.

          1 vote
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            0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
          • Doc Center Audit

            It would be great to be able to pull a report that shows who's document center had things added or deleted and when. Maybe the capability of searching by date so you can look into those accounts that you may not have a name for.

            Example: A document was scanned into the wrong person last month. The employee who scanned the document can not be sure what patient it was entered under. In order to correct the issue we would need to pull an audit report for the document center that would show changes made in a certain date range.

            1 vote
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              0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
            • Dentrix does not allow Printing TO document center in a JPG Format so an EOB from primary insurance website can be attached secondary EClaim

              Software is problem as it does not allow Printing TO document center in a JPG Format so an EOB from primary insurance website can be attached to the secondary claim electronically. PDF format cannot be attached to claim. Was told to use screen capture mode which is jpg format but this is issue when tested by Dentrix support team.

              Problem with Screen Capture mode is it means the screen preferences must be in text size 100% (office manager has harder time seeing screen texts. Screen text size preferences in 125% which my office manager can read cause issues for Screen…

              1 vote
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                0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
              • Ability to run a report that shows all patients that have been scanned in today.

                It would be great if you could see all patients that have been scanned in to charts. Thank you

                1 vote
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                  0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to recover documents deleted from the Doc Center

                  Ability to recover deleted items from Doc Center.

                  6 votes
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                    0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                  • Print directly to PDF

                    The multiple steps required to either print to document center and drag to a patient's chart, name, save, and then email are too complicated. Many times, you don't even get the option of where to print anyway and it goes to a default printer. Having to send something to the batch and then click 4 other steps to print to a pdf on the desktop is also insane! I want to have the option right from every print window to either print, save as a .pdf or email to the patient.

                    16 votes
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                      2 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                    • Copy and paste from the document center

                      It would be extremely more efficient if letters in the document center would have the capability to copy and paste.

                      4 votes
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                        0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                      • Delete statements batches

                        I incorrectly printed 239 statements. Wrong patients and wrong format. It would be great to be able to delete a batch of statements, rather than going into each patient's document center to delete it.

                        1 vote
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                          0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                        • there needs to be a recycle bin for deleted documents so they can be recovered.

                          there needs to be a recycle bin for deleted documents so they can be recovered. or have it somehow connect to the computers recycle bin. either way there should be something

                          6 votes
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                            0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                          • A quick button two move the questionnaires into the Document Center

                            We are a paperless office. Through the kiosk we do all of our updates on the Ipad, from there it is send to the Questionnaire area in Dentrix, . It would be great if we could have a quick button to transfer that data to our document center. (For example when you are doing eligible with Dentrix. There is a button to Add to patient's Document center.) I know there is a way to do this that takes many steps. I don't have time for all that. I would a way to do this that saves time and paper.

                            48 votes
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                              2 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                              planning  ·  Trevor Terry responded

                              This is something we plan on addressing with our Health History Update, specifically, we plan on providing a method for you to keep a history of your questionnaire forms, so manually archiving them in the document center should not be necessary.

                            • Option to Restore a Deleted Document in the Document Center

                              Would strongly welcome the option of being able to restore an inadvertently deleted document within the Document Center.

                              30 votes
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                                6 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                              • Document Center Audio Upload

                                Dentrix need to allow audio files to be uploaded to the Document Center. Currently only a few file types are allowed (Article Id 24226). As more medical benefits are being verified over the phone these calls are recorded by the carrier and now by office team members. The fees associated with medical billing are in the thousands of dollars. If a carrier does not pay the claim these calls need to be verified that the services were covered as verbally acknowledge over the phone. Only the most common Apple and Microsoft audio file types are necessary.

                                This is also happening…

                                3 votes
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                                  0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                • Scanning Multiple Patients on the same EOB

                                  Delta Dental is notorious for including multiple patients on the same EOB and crossing front and back of the page. Eaglesoft is our previous practice management software. In ES, we could scan the page, capture only the patient we needed, flip the page, capture the rest of the patient record, select the get images and it would scan the pages into one document. I just spoke with a Dentrix rep (Angel) who said that Dentrix does not have this capability and to add this suggestion to this site. In Dentrix, I have to scan the pages, use the screen capture…

                                  1 vote
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                                    0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Email tracking when emailing directly from Document Center

                                    Billing statements can be loaded automatically into the document center and can be emailed to the patient directly from there however, there is no way to track that email. It would be helpful if once the email was sent, it showed up in the patient's journal. This way, there would be a record that it was sent in case the patient did not receive it and not just a record of the statement being produced. In addition, it would be nice if the "stationary" could be customized to include our salutation and practice information.

                                    1 vote
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                                      0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                    • We need time stamp on scanned documents

                                      We need to have a time stamp on scanned documents

                                      4 votes
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                                        0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                      • We need to have the electronic billing statements routed to the CORRECT patient's document center problem fixed ASAP.

                                        Database support has informed us there is a "KNOWN" issue where statements are being routed and stored in the wrong patient's document center. Support was able to teach us how to send it to the correct patient but only if we know where it is stored incorrectly. In other words, statements are in the wrong place but no way to find out where. I just happen to come across a couple incorrect ones and can fix them as we find them. Otherwise they are out there in unknown files and no report to run to find them. We feel this…

                                        1 vote
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                                          0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                        • I recently signed up for doing health histories on the tablet in eclaims. I had previously been using a much smaller company's system but t

                                          I recently signed up to do electronic health histories on eclaims. I had previously been using a much smaller company's system but they had a feature that I believe withh make it so much easier for all the dentists and patients. In the previous system if a patient had to put a drug in after 2-3 letters it would start autopopulating all the drugs with that spelling. The way it is now is very time consumming and I fear something the more senior citizens dislike and may not even be compliant on. Now I have to review all the health…

                                          1 vote
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                                            0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
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