Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. You should be able to run an audit to see which employee made an entry (took a payment/posted a check) to a patient's financial balance.

    You should be able to run an audit to see which employee made an entry (took a payment/posted a check) to a patient's financial balance. We should be able to see any person who makes an entry on a patient account. This includes posting any form of payment made by the patient/guarantor, payment made by an insurance company, care credit payment, etc.

    9 votes
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    2 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  2. 4 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  3. Attach default providers to procedures

    It would be extremely helpful if there was a way to create a default provider for certain procedures where everytime that procedure was listed or posted on a patient's ledger it was automatically associated with a specific provider.

    6 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  4. There needs to be a fee schedule that incurs interest after X amount of days.

    There needs to be a fee schedule to put all patients on (if you want) that will incur interest after the patient carries a balance for ___ amount of days of carrying that balance.

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  5. Have the NPI # on the walkout statement

    It would be a big help to our patient's that file to their own insurance plans if the NPI # was on the walkout.

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  7. Credit Balance Report

    It would be amazing is there was a way you could run the credit balance report and remove the down payments for treatment from this list. Which is make is easier to send out refund checks each month with out having to go into the ledger of each family.

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  8. GENERATING UN PAID CLAIMS LIST

    Generating a list of un paid claims from specific date ranges

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  9. Quick Bills with teeth #'s

    Patients have been requesting that their statements include the tooth #'s associated with the procedures that have been completed. This is necessary information for a lot of FSA/HSA programs, in order for patient's to receive refunds from those accounts. PLEASE add teeth #'s for all procedures on the eStatements that get mailed to patients.

    Thank you.

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  10. Statemant name

    Patient name on statement should read patient name not who we have as head of household so when we send a bill it explains itself for who's the balance is.

    6 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  11. Post Finance Charges & Late Fees & Cancellation fee, etc to individual Patient, NOT Guarantor.

    Currently, at least in G4, all finance charges, late fees, etc. get posted to the family's "guarantor". But this messes up outstanding balances when a husband has a balance, but the wife gets the finance charge on her ledger. Same happens if say a child was late for an appointment but the dad gets the late fee on his ledger. These fees should be posted to the patients to which they apply, not the guarantor, who sometimes isn't even a patient themselves, but is only on file as the insurance subscriber. This is frustrating for both dental staff and families…

    27 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  12. Have a statement fee check box in the add late fee/finance charges area

    Currently we have to add a code to for a statement fee. Should be able to do this in the finance charge area

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  13. Single Account Finance Charge

    It would be nice to be able to flag a single acct for finance charges so that it is automatically calculated and added to that particular account. This would be much more efficient than adding a charge manually. Than
    k you

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  14. Finance charge option

    When finance charge is applied through the task manager there is an option to select the providers or all providers whose patients you want to apply finance charges. However, there is not as option to change the provider who the finance charge is posted to in the ledger. In our situation, when I run finance charge through the task manager to all accounts at once, the amount is posted to our primary doctor DDS1 and this is inflating his production. We have a fictitious house account, that we have made as a provider that we use to post lab cost…

    6 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  15. 7 votes
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    2 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  16. The broken appt tab

    The broken appt tab should have an option to add a fee/code to it for an automatic charge in the ledger.

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  17. Copay vs. Payment plan

    Regarding patients who have existing payment plans, Easy Dental applies all copays/deductibles to existing payment plans. As a result, The copays for fillings/crowns become applied as payments towards existing payment plan balance. There needs to be a way to distinguish the type of payment so it can apply towards the appropriate balance.

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  18. Finance charges to back date

    Need to be able to back date finance charges, for instance I cannot always get to month end on the last day of the month. Very inconvenient to not have this feature!!

    4 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  19. Special Code For a patient under auto withdraw.

    I would like to have a special code to use for all staff to see they are under a payment plan. dose anyone know how that would be posiable.?

    1 vote
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    1 comment  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →

    You can create a fake code in the software, assign it to a zero fee, and post it to the ledger when a patient starts a payment plan – is this what you were looking for?

  20. 1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
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