How can we improve Dentrix?

Combine Same Patient with Two Duplicate Accounts

Where duplicate accounts have been created for the same patient, offer a way to combine the two records into one.

220 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • sso
  • facebook
  • google
    Password icon
    I agree to the terms of service
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Debra DuclosDebra Duclos shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    ivette Hebertivette Hebert shared a merged idea: capable of merging same patient accounts together.Or at least a way that when inputting a new pt profile dentrix would alert a possible dupl  ·   · 
    Anonymous shared a merged idea: Merge patient account  ·   · 
    Danielle Hurts Danielle Hurts shared a merged idea: Easier way to merge duplicate ledgers and family file.  ·   · 
    PamPam shared a merged idea: .  ·   · 
    Anonymous shared a merged idea: HAVE ABILITY TO MERGE DUPLICATE PATIENTS  ·   · 
    Thomas FerdynusThomas Ferdynus shared a merged idea: Merger Patient Chart  ·   · 
    PattyPatty shared a merged idea: Ability to Merge Duplicate Chart for Same Patient  ·   · 
    LindaLinda shared a merged idea: there must be a way to merge/delete patient family file  ·   · 
    StephanieStephanie shared a merged idea: Merge 2 charts which have the same name  ·   · 
    Margarita DentalMargarita Dental shared a merged idea: Merge Family Members  ·   · 
    BarbBarb shared a merged idea: combine/merge duplicate patient accounts  ·   · 

    10 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • sso
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      Submitting...
      • South OC Pediatric Dentistry & OrthodonticsSouth OC Pediatric Dentistry & Orthodontics commented  ·   ·  Flag as inappropriate

        We had the same problem... a reception team member added a new patient.. Come to find out his family had been archived. The current work around per Dentrix support is to re-post the work from one account to the other and then Zero out the second account, rename it as DUPLICATE and then Archive that patient... too much work and too many possibilities for error. Our orthodontic office is using DOLPHIN and did the same thing with a patient... they have a merge utility to take care of the problem. Dentrix is SO advanced... this needs to be a feature of the utility package. :D

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        This should really be a no brainer for dentrix to work on. as more and more practices become chartless, having duplicate entries with all the various chartings becomes a huge PAIN!

      • CamishaCamisha commented  ·   ·  Flag as inappropriate

        If you are entering social security numbers on all patients, it WILL alert you that the social is not unique, therefore, regardless of possible name change, you would then search the social & find the duplicate--before entering a new acct for patient.

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        the very least, is that dentrix should alert you to the fact that they are already in the system.... and let you bail out of a patient you are currently creating

      • Professional Family DentalProfessional Family Dental commented  ·   ·  Flag as inappropriate

        This is a great suggestion. I have numerous duplicate accounts from patients who come in claiming to be first time patients; however, after they have had a new family file created, we find that they have been here a few years prior. I would like to be able to combine the patient accounts to reflect the correct history on one account instead of partial history on each.

      • johni mcarthurjohni mcarthur commented  ·   ·  Flag as inappropriate

        im trying to figure out how to change accounts, like if the child is on their own or if they are in twice?

      • BarbBarb commented  ·   ·  Flag as inappropriate

        We would like to be able to combine duplicate accounts for the same patient.

      • Debra DuclosDebra Duclos commented  ·   ·  Flag as inappropriate

        Currently there is not a solution but a work around ideas in the resource center- would love to see a solution and a way to edit in the family file.

      Feedback and Knowledge Base