How can we improve Dentrix?

Add an option for insurance estimates to factor in waiting periods.

Enable insurance estimates to factor in waiting periods. Similar to a plan maximum that is calculated per patient, this would allow us to put in any waiting periods for basic or major services per patient. Treatment plan and ledger estimates would be more accurate.

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    KaleenaKaleena shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    21 comments

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      • Michelle OlivarezMichelle Olivarez commented  ·   ·  Flag as inappropriate

        I would like to have an alert for waiting periods and missing tooth clause on the insurance information, so when we get a treatment plan and the patient is tied to this particular insurance it will send a red flag on the waiting periods, missing tooth clause, or downgrade. I know we can add the alert on the patient, but it would be more beneficial on the actual insurance.

      • AmyAmy commented  ·   ·  Flag as inappropriate

        Definitely would like to be able to add effective date of insurance to an individual patient so that waiting periods could be calculated automatically by the system. And be able to automatically flag or exclude a bridge/implant if there is a missing tooth clause. We hate to give our patients incorrect information, but these things slide past us at times when we are busy. Frequency limitions, such as exams 2/yr, would also be helpful in calculations if the patient were to come in a 3rd time for an additional exam, we would know it would be out of pocket. Would like these to be code based and editable in case some codes have an additional frequency (like D0120 - 2/yr, but patient gets additional D0140 on top of those).

      • Christina TateChristina Tate commented  ·   ·  Flag as inappropriate

        There isnt currently a way to document if a patient has benefit waiting periods per category (ie 12 months waiting for major) for individual patients without changing the plan for everyone in the group. This makes treatment planning, estimating, and financing very frustrating and difficult. I have reached out to dentrix CSR without results was referred to this site. PLEASE HELP

      • DeyaDeya commented  ·   ·  Flag as inappropriate

        Entering the effective date (to figure the waiting periods) would also be helpful with those plans that use a plan year (from effective date to anniversary date).

      • ChristinaChristina commented  ·   ·  Flag as inappropriate

        It would be helpful if we were able to put in deadlines for waiting periods for codes and services in the coverage table screen. Fro example: this pt has coverage for preventive services available but has a waiting period on his basic services until Aug 1st 2017. If there was a way to be able to say there is a waiting period and put a date that will it will be available would be helpful when doing treatment plans. As of right now, I put it in notes and try to remember which pt has a waiting period.

      • Misha MullerMisha Muller commented  ·   ·  Flag as inappropriate

        There should be a way to reflect benefits in extended treatment plans that go beyond the insurance benefit period - for example, if an insurance renews on January 1 we should be able to review a plan for treatment in December utilizing the remaining insurance in December, but on the same treatment plan show what the RENEWED benefits would cover in January.

      • Beth EtheridgeBeth Etheridge commented  ·   ·  Flag as inappropriate

        This is always a concern at our practice. We use pop-ups & scan in an insurance breakdown sheet, but it is too easy for waiting periods to get missed & work to be done on a patient... costly mistakes! If Dentrix had something in place to show waiting periods and not reflect coverage on treatment plans until the waiting periods have been satisfied.

      • Anonymous commented  ·   ·  Flag as inappropriate

        In the insurance coverage table, can you please add a spot were we can list the benefit period? A spot to state dates for Calendar year (Jan 1-Dec. 31) or benefit period eg. (July 1 - June 30)

      • JennyJenny commented  ·   ·  Flag as inappropriate

        Where is Dentrix on allowing us to entry an insurance waiting period date? This is getting very important to have with in Dentrix, more and more insurance companies are coming out with waiting periods!!! Please add as soon as possible!

      • JennyJenny commented  ·   ·  Flag as inappropriate

        Where is Dentrix on allowing us to entry an insurance waiting period date? This is getting very important to have with in Dentrix, more and more insurance companies are coming out with waiting periods!!! Please add as soon as possible!

      • JennyJenny commented  ·   ·  Flag as inappropriate

        Where is Dentrix on allowing us to entry an insurance waiting period date? This is getting very important to have with in Dentrix, more and more insurance companies are coming out with waiting periods!!! Please add as soon as possible!

      • Kim A McGinnis DDSKim A McGinnis DDS commented  ·   ·  Flag as inappropriate

        This is one of those features that should have been a "basic" - the system has the ability to check eligibility, but without this sort of fundamental information we are still flying blind. It is time consuming and sometimes confusing to have to pull up each patient individually and figure out their effective date. Some insurance plans do not have the effective date listed on their site so then we are forced to make phone calls and struggle though automated menus or wait on hold to speak to someone.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This would be AWESOME! Allow a place per individual to enter effective date and time of waiting periods. Dentrix, this would be so helpful, we have asked for this for several years!! Get with the program!!!!!

      • ShelleyShelley commented  ·   ·  Flag as inappropriate

        This would be great! Allow a place per individual to enter effective date and time of waiting periods. Please please please dentrix, this would be so helpful!

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