be able to make changes to a closed claim
You should be able to make changed to a closed claim. example: patient provided me with only 1 insurance. created the claim, sent it out, received payment, and entered the payment to the claim in which the claim is closed not. Now the patient realized that they have a secondary insurance. apparently since the claim is closed I cannot create another claim. It has to be deleted and recreated as well as the payment already imputed.
Call Dentrix. They walked me through a similar situation a month ago. It was easy, but I don't remember exactly how we did it. No need to delete/recreate the original claim. Sarah