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• Casey Ross commented  ·  December 02, 2010 07:21  ·  Flag as inappropriate  ·  Delete

  It would be helpful to record calls and attach conversations with documentaion in Dentrix re: financial arrangements/agreements/ missed appointments/ explanation of insurance, etc.

• Stephanie Core commented  ·  July 23, 2010 16:00  ·  Flag as inappropriate  ·  Delete

  This operation can be performed with call tracking software. You do not need a third party. Just need to be able to integrate that software with patient file.

• AdminSteve Roberts (Admin, DENTRIX) commented  ·  March 18, 2010 10:22  ·  Flag as inappropriate  ·  Delete

  We're currently evaluating a third-party call recording service for this functionality. Please comment if you're interested in participating in a user feedback group for this functionality.

• Katy commented  ·  October 14, 2009 18:59  ·  Flag as inappropriate  ·  Delete

  recording patient calls will need to be revealed to the patient they are being recorded. Different states have different laws. The best way to monitor calls and scripts is to have a secret patient call from time to time. Secret patient can be friend, family willing to help out.