How can we improve Dentrix?

Remove or Archive Providers no longer with the practice

We have maximized our providers and are no longer able to add new providers. To make room for new providers, we would like to be able to archive deceased or inactive providers.

121 votes
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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Trevor Terry responded  · 

    This is definetly a valid request, and it’s an understandable pain point.

    I’d like to recommend you contact our support team though, they do have the ability to change Provider ID’s, which could potentially allow you to re-use some of the provider ID’s that weren’t used very much.

    Either way, I’ll make sure this is documented.

    Thanks.

    3 comments

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      • amy@sallingtate.com commented  ·   ·  Flag as inappropriate

        We have a ton of old providers, I have tried several times to remove them and my system crashes....shouldn't have to be that hard! I have to come in on a day off or stay late, get IT to back-up our server, make sure that 25 workstations are closed out of EVERY Dentrix module and then it crashes, EVERY. SINGLE. TIME.
        Super Frustrating!! There HAS TO be an easier solution!

      • Ronda commented  ·   ·  Flag as inappropriate

        Shouldn't have to see providers that have been gone for years on our reports. Should just be able to inactivate them.

      • Aimee commented  ·   ·  Flag as inappropriate

        I would be happy if the inactive providers were just removed from all of the reports! My daysheet could be like 5 less pages!

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