The new version is not as user friendly as the previous version. Every month I have to call about resetting insurance benefits since the task scheduler refers to it in past tense when in fact the task is for the present month3 votes
Can you send me an email with your customer ID? I would like to have a support tech reach out and gather more information.
You can contact me at firstname.lastname@example.org.
when outside office- dentrix tries to connect to my server every few minutes and I get an error message in version 16.6.129.01 vote
I would highly recommend you contact your support team.
With the update of G6.6, when applying finance charges, the totals in the Practice Analysis report are not correct. For the past 3 months, the Ending Balance MTD-Current and YTD-Current on the first page are not the same as the Total Receivables in the respective columns on the second page.The difference is exactly the amount of the Finance Charges. Also, the Finance Charges on the first page under those columns is double what the actual finance charges were. We have had to run a utility every month to correct this issue.1 vote
Thanks for reporting this issue, I will ensure that our development team is made aware of this.
Since the recent upgrade to .6 we have had nothing but problems with our questionnaires. They will not download, we have called several times, had several utilities run which takes ALOT of time away from our patients as our server has to be turned off.
This is absolutely unacceptable. We cannot run a business properly when our software doesn't work. I am on hold again, for the 4th or 5th time- again- time away from my patients!
Why is it so difficult to get this right??1 vote
We’re looking into this, thanks for reporting it.
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