Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. fix the month end to show closing which month and make it easier to know which ones to close like the old system was just set up

    fix the month end to show closing which month and make it easier to know which ones to close like the old system was just set up to do ...now i am not closing the month end as for it is too confusing and needs to be fixed first...because it is only doing 30 days from the date and that screws up my monthly totals

    16 votes
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      1 comment  ·  Month End  ·  Flag idea as inappropriate…  ·  Admin →
    • Keep Canada version in sync with US version

      Can the Canada version be kept in sync with the US version, especially for all the bug fixes tha that US version gets, but us in Canada have to wait until the next major release, which is always years after the US version.

      3 votes
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        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow Mass texts to be sent in communication manager to patients in need of a cleaning or that we have openings in our schedule today

        Solution Reach allowed us to send out mass texts to our patients in need of a cleaning or who were waiting to get in with a specialist. It was very helpful and gave us the opportunity to fill our schedule fast.

        53 votes
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          2 comments  ·  Continuing Care  ·  Flag idea as inappropriate…  ·  Admin →
        • PowerPay changes in G6.4 are a ledger disaster

          I cannot believe the recent changes to PowerPay payments in the ledger in G6.4. The fact that PowerPay payment amounts cannot be altered is highly defeating. First, this is inconsistent in regards to the workflow compared to other payment types (cash, check, credit cards outside of PowerPay) that aren't in history. In all of those cases, you can play around and change the amounts.

          This is needed because there are times when you want to change the allocations on split payments, and there are times when you want to override what Dentrix is forcing you to do. But nope, this…

          46 votes
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            11 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            in development  ·  Trevor Terry responded

            Dr. Kapner,

            I spoke with our development team, and after a bit of deliberation and discovery, the team has agreed that this change was unintentionally affecting the ability to modify PowerPay payments through Dentrix. And have decided to reverse this change in our Q4 2017 release, which is currently in development.

            We appreciate you taking the time to let us know of this situation.

            Thanks

          • Medical alert Pop up

            instead of having to create a patient alert for any medical correspondence, have the medical alert pop up when you enter a patients file. Sometimes after entering the questionnaire and making sure the medical alerts are in properly, its a hassle and easily forgotten to have to add another alert

            2 votes
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              0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
            • Passwords - June 2017 National Institute of Standards and Technology issued new guidlines for password protection. (800-63B) The key was l

              Passwords - June 2017 National Institute of Standards and Technology issued new guidlines for password protection. (800-63B) The key LONG password phrases. 20, 30 ,40 characters. Please change on Dentrix.

              1 vote
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                1 comment  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
              • Reinstate Insurance Estimate amount when payment from Insurance Claim is paid

                Reinstate Insurance Estimate amount when payment from Insurance Claim is paid
                Was told it was put back in in G6 then taken back out.

                6 votes
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                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  in development  ·  Trevor Terry responded

                  We had some technical problems with the initial fix that forced us to roll it back. We’re working on a new fix now, and should have it done for the next update.

                • Add a warning to PowerPay Credit

                  In PowerPay, there should be a ***WARNING(*** BEFORE you post a "Credit". It is confusing since a credit reduces the account balance in the Dentrix ledger. It is easy to make a mistake and post a credit instead of a charge.

                  6 votes
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                    2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow credit refunds

                    Allow credit refunds to be a payment type. That way when a credit card refund has been issued to a patient it will show up on the Daily Deposit Slip

                    65 votes
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                      in development  ·  5 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                    • Test letter merger with Microsoft Word 2016 please!

                      Please test Word 2016 and add to system requirements as compatible or issue fix if not.

                      14 votes
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                        3 comments  ·  Letters/Quick Letters  ·  Flag idea as inappropriate…  ·  Admin →
                        in development  ·  Trevor Terry responded

                        Many of our customers have had success using Word 2016 for their letter merges, however – It is not officially recommended as of the most recent update. But we are always working on improving compatibility with updates for recommended 3rd party software.

                      • There should be the ability to attach FINANCE CHARGES to the patient portion only.

                        There should be the ability to attach finance charges to the patient portion of the outstanding balance. This seems like it should not be difficult to do since you have the field of expected from insurance and well as the patient portion field.

                        3 votes
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                          1 comment  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
                        • One button to hit for the office's end of day reports. We like certain reports pulled and printed. If there was one button and it put the re

                          One button to push to generate the office's customized end of day paperwork. In the correct order, with the correct settings.

                          1 vote
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                            0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                          • Medication List

                            No provider could possibly render treatment or give an Rx without knowing what medications a patient is currently taking. We need easy access to a list and totally user customizable and UNLIMITED....

                            1,060 votes
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                              61 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                            • Questionnaire form improvements

                              Provide more control over spacing between lines, margins, fonts, page breaks. A WYSIWYG interface, similar to creating a form in Adobe Acrobat or file in Word, would be better. Allow the questionnaire to be condensed and not be as many pages. [155013 154691 161187]

                              867 votes
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                                84 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello All:

                                Over the last 6 months we have made some changes to the Questionnaires and how they operate both in Dentrix and when using online forms with the eCentral Website Manager. There are more changes coming! The next will be in Dentrix G6.5 releasing in the next month or so. Stay tuned for more.

                              • Option for Patient Note to be open or closed by default

                                Provide the option for patient notes to always display without the need to open them each time a patient is selected. [2040]

                                52 votes
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                                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
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