Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Allow Mass texts to be sent in communication manager to patients in need of a cleaning or that we have openings in our schedule today

    Solution Reach allowed us to send out mass texts to our patients in need of a cleaning or who were waiting to get in with a specialist. It was very helpful and gave us the opportunity to fill our schedule fast.

    50 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • sso
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      2 comments  ·  Continuing Care  ·  Flag idea as inappropriate…  ·  Admin →
    • PowerPay changes in G6.4 are a ledger disaster

      I cannot believe the recent changes to PowerPay payments in the ledger in G6.4. The fact that PowerPay payment amounts cannot be altered is highly defeating. First, this is inconsistent in regards to the workflow compared to other payment types (cash, check, credit cards outside of PowerPay) that aren't in history. In all of those cases, you can play around and change the amounts.

      This is needed because there are times when you want to change the allocations on split payments, and there are times when you want to override what Dentrix is forcing you to do. But nope, this…

      46 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • sso
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        11 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        in development  ·  Trevor Terry responded

        Dr. Kapner,

        I spoke with our development team, and after a bit of deliberation and discovery, the team has agreed that this change was unintentionally affecting the ability to modify PowerPay payments through Dentrix. And have decided to reverse this change in our Q4 2017 release, which is currently in development.

        We appreciate you taking the time to let us know of this situation.

        Thanks

      • medical alerts

        Can there be more than 64 medical alerts? In this day and age there are so many patients with multiple medical conditions and allergies.

        19 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • sso
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
        • Medical alert Pop up

          instead of having to create a patient alert for any medical correspondence, have the medical alert pop up when you enter a patients file. Sometimes after entering the questionnaire and making sure the medical alerts are in properly, its a hassle and easily forgotten to have to add another alert

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • sso
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
          • Passwords - June 2017 National Institute of Standards and Technology issued new guidlines for password protection. (800-63B) The key was l

            Passwords - June 2017 National Institute of Standards and Technology issued new guidlines for password protection. (800-63B) The key LONG password phrases. 20, 30 ,40 characters. Please change on Dentrix.

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • sso
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              1 comment  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
            • Reinstate Insurance Estimate amount when payment from Insurance Claim is paid

              Reinstate Insurance Estimate amount when payment from Insurance Claim is paid
              Was told it was put back in in G6 then taken back out.

              6 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • sso
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                in development  ·  Trevor Terry responded

                We had some technical problems with the initial fix that forced us to roll it back. We’re working on a new fix now, and should have it done for the next update.

              • Add a warning to PowerPay Credit

                In PowerPay, there should be a ***WARNING(*** BEFORE you post a "Credit". It is confusing since a credit reduces the account balance in the Dentrix ledger. It is easy to make a mistake and post a credit instead of a charge.

                5 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • sso
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • Test letter merger with Microsoft Word 2016 please!

                  Please test Word 2016 and add to system requirements as compatible or issue fix if not.

                  14 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • sso
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    3 comments  ·  Letters/Quick Letters  ·  Flag idea as inappropriate…  ·  Admin →
                    in development  ·  Trevor Terry responded

                    Many of our customers have had success using Word 2016 for their letter merges, however – It is not officially recommended as of the most recent update. But we are always working on improving compatibility with updates for recommended 3rd party software.

                  • There should be the ability to attach FINANCE CHARGES to the patient portion only.

                    There should be the ability to attach finance charges to the patient portion of the outstanding balance. This seems like it should not be difficult to do since you have the field of expected from insurance and well as the patient portion field.

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • sso
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow credit refunds

                      Allow credit refunds to be a payment type. That way when a credit card refund has been issued to a patient it will show up on the Daily Deposit Slip

                      32 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • sso
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        in development  ·  2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • One button to hit for the office's end of day reports. We like certain reports pulled and printed. If there was one button and it put the re

                        One button to push to generate the office's customized end of day paperwork. In the correct order, with the correct settings.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • sso
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                        • Medication List

                          No provider could possibly render treatment or give an Rx without knowing what medications a patient is currently taking. We need easy access to a list and totally user customizable and UNLIMITED....

                          1,047 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • sso
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            58 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                          • Questionnaire form improvements

                            Provide more control over spacing between lines, margins, fonts, page breaks. A WYSIWYG interface, similar to creating a form in Adobe Acrobat or file in Word, would be better. Allow the questionnaire to be condensed and not be as many pages. [155013 154691 161187]

                            857 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • sso
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              82 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello All:

                              Over the last 6 months we have made some changes to the Questionnaires and how they operate both in Dentrix and when using online forms with the eCentral Website Manager. There are more changes coming! The next will be in Dentrix G6.5 releasing in the next month or so. Stay tuned for more.

                            • Month End Update w/o closing all modules

                              It would be great if we could run the month end update without closing all Dentrix modules. With larger offices, it seems like there is always a workstation somewhere with Dentrix open. Also be able to close on a daily basis or anytime we want.

                              168 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • sso
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                in development  ·  16 comments  ·  Month End  ·  Flag idea as inappropriate…  ·  Admin →
                              • Option for Patient Note to be open or closed by default

                                Provide the option for patient notes to always display without the need to open them each time a patient is selected. [2040]

                                52 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • sso
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                • Don't see your idea?

                                Feedback and Knowledge Base