Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Allocate Credit balances does not

    Allocate Credit Balances feature does not work properly in the following conditions:

    -If the account had "special adjustments" at one time (ie, a patient was moved off the account)
    -If trying to balance provider totals per each family member in the account

    -It will balance by family correctly, but if I want provider totals fixed by patient, the special adjustments will make it impossible for the totals to zero out even when the patient individual balance is zero.

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  2. An optional flag, to warn if I schedule a cleaning appointment prior to 6 months

    A nice improvement would be an optional flag, to warn if I schedule a cleaning appointment prior to 6 months. Sometimes people will call for their appointment as soon as they get the postcard, and I'll accidentally schedule the cleaning too soon. It's awful to not get paid because it's too soon.

    471 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow credit refunds

    Allow credit refunds to be a payment type. That way when a credit card refund has been issued to a patient it will show up on the Daily Deposit Slip

    81 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    in development  ·  5 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  4. Keep Canada version in sync with US version

    Can the Canada version be kept in sync with the US version, especially for all the bug fixes tha that US version gets, but us in Canada have to wait until the next major release, which is always years after the US version.

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    in development  ·  ben.nielsen responded

    Our development team is currently working on unifying US and Canada versions of Dentrix. We plan on having that done in our G7.1 release.

  5. Allow Mass texts to be sent in communication manager to patients in need of a cleaning or that we have openings in our schedule today

    Solution Reach allowed us to send out mass texts to our patients in need of a cleaning or who were waiting to get in with a specialist. It was very helpful and gave us the opportunity to fill our schedule fast.

    53 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Continuing Care  ·  Flag idea as inappropriate…  ·  Admin →
  6. PowerPay changes in G6.4 are a ledger disaster

    I cannot believe the recent changes to PowerPay payments in the ledger in G6.4. The fact that PowerPay payment amounts cannot be altered is highly defeating. First, this is inconsistent in regards to the workflow compared to other payment types (cash, check, credit cards outside of PowerPay) that aren't in history. In all of those cases, you can play around and change the amounts.

    This is needed because there are times when you want to change the allocations on split payments, and there are times when you want to override what Dentrix is forcing you to do. But nope, this…

    46 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    11 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
    in development  ·  Trevor Terry responded

    Dr. Kapner,

    I spoke with our development team, and after a bit of deliberation and discovery, the team has agreed that this change was unintentionally affecting the ability to modify PowerPay payments through Dentrix. And have decided to reverse this change in our Q4 2017 release, which is currently in development.

    We appreciate you taking the time to let us know of this situation.

    Thanks

  7. Passwords - June 2017 National Institute of Standards and Technology issued new guidlines for password protection. (800-63B) The key was l

    Passwords - June 2017 National Institute of Standards and Technology issued new guidlines for password protection. (800-63B) The key LONG password phrases. 20, 30 ,40 characters. Please change on Dentrix.

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Server Admin Utility  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add a warning to PowerPay Credit

    In PowerPay, there should be a ***WARNING(*** BEFORE you post a "Credit". It is confusing since a credit reduces the account balance in the Dentrix ledger. It is easy to make a mistake and post a credit instead of a charge.

    6 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  9. There should be the ability to attach FINANCE CHARGES to the patient portion only.

    There should be the ability to attach finance charges to the patient portion of the outstanding balance. This seems like it should not be difficult to do since you have the field of expected from insurance and well as the patient portion field.

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  10. One button to hit for the office's end of day reports. We like certain reports pulled and printed. If there was one button and it put the re

    One button to push to generate the office's customized end of day paperwork. In the correct order, with the correct settings.

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Attach Insurance Maximums, Age and Frequency Limitations to Coverage Table Categories or Individual Procedures.

    Need to be able to attach insurance maximums/limitations to individual procedure codes and/or categories (could be done with coverage tables). Both monetary maximums and a maximum number of times the code will be covered each year, as in the case of prophies, bitewings, etc. Also age limtes. Should tie into the Continuing Care system so a warning message comes up if an appointment is scheduled before insurance will pay for it, and a patient will be flagged when their insurance will once more pay for a procedure. Also needed in the case of crowns and other procedures that will not…

    3,368 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    in development  ·  234 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
  12. online billing

    I would like to be able to send patient's statements via email and have a link on the statement for them to be able to make a secure online payment.

    140 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base