Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

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You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

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  1. Check for patient duplicates before adding new patient

    When you fill out the "Enter New Patient Information" fields and press "OK", it would be nice for Dentrix to check the fields with existing patient information in the database. If it finds a duplicate, or even 75-80% similar, it will ASK if we are sure we want to create that new patient, just in case the new patient is an existing patient's son that has the same name and address. This will prevent adding any duplicate patients and would make life A LOT easier. Thank you!

    659 votes
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      8 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
    • Tracking cancelled/deleted appointments

      Other than the "history" option in the appointment view, there should be a way (in the family file?) to track scheduling/rescheduling of appointments, including deleted appointments and also a possible "reason for cancel" as well. We had a minor come in the office, but mom cancelled the appointment. The appointment was deleted instead of broken so there was no way of tracking anything. The mother claimed she did not cancel this appointment and there was no way (to our knowledge) of resolving this. This also comes in handy for patients who have a long history of cancelling/rescheduling/no-showing. This would be…

      531 votes
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        17 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
      • Birthdate in new appointment window

        its is very important to get birthdate for a pt when new appt is made, i am surprised that this is not advised before , nor the requirements team or testing team has pointed or its in the list. whatever that feature is very important

        323 votes
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          4 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
          Trevor Terry responded

          Thanks for the information, I’ll re-open the idea and ensure it’s documented.

        • Entering STAFF ID should be mandatory and the system should NOT just use who last made appt.

          At this time when using pinboard - the computer leaves the original ID in Staff ID. When changing or making new appt - this should go blank and always require the person making the appt add their ID. The history is an important feature but this is important. IE I don't make appt anymore yet my ID is still connected to the new appt made using the pinboard.

          239 votes
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            8 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
            Trevor Terry responded

            Thank you for reaching out to me, I’ll ensure that our development team is aware of this request.

          • Unscheduled List

            There is no way to tell who has been contacted on the Unscheduled List, because of this, it's taking a lot of time to go through each appointment and read the notes so we are not calling a patient every day.

            232 votes
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              8 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
            • Completing appointment without Clinical Note

              We should NOT be able to "gray out" or complete the appointment on Appointment Book View if 1) insurance has not been batched for the day and 2) if No clinical note was signed.

              184 votes
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                12 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
              • Cross over tool for appointment book

                it would be nice to have a tool to mark on the appointment book for cross over patients. going from one room to another.

                160 votes
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                  7 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                • Texting

                  There should be a way to text a patient directly from the appointment view rather than having to click 5 different things prior to being able to text them. You can use the phone directly from the appointment book view, texting with a right click would be a great feature

                  147 votes
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                    1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                  • Medication List in Health History

                    In the Health History, it is nice that you separated the Medical conditions and allergies, but we need an additional area for Medications.

                    103 votes
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                      2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                    • 82 votes
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                        4 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                      • Deleted Appointments

                        I would like to see deleted appointments recorded in the office journal in the same way as broken appointments are . Also, I would like to attach a reason why the appointment is broken or deleted.

                        77 votes
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                          0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                        • Remove the "Edit Canceled" feature in the Appt. Book

                          It has happened many time while writing a Note in the Scheduled Appointment (usually a lengthy note), another user will try to access the appointment, make a status change, etc. and my edits / Note will be lost. "Appointment has been changed at another workstation during edit. Edit Canceled!" needs to go.
                          Unfortunately, with so many people accessing the appointment book from several different computers, this happens more often than not.

                          72 votes
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                            2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                          • The ASAP list needs another column at the end that has a place for comments as to what the desired time is for the requested appointmen time

                            There is space at the end of the column to put comments on the asap list as to what the patients requested time or days would be preferred.
                            The only way to know their request is to open the scheduled appointment and put comments on the bottom, which is way more time consuming.

                            70 votes
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                              1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                            • Search for events/notes created in the appointment book.

                              Add a search function to find events/notes already created in the appointment book.

                              68 votes
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                                12 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                              • auto changing the apt status to red if pt is not here on time

                                Make the apt status to auto change to red if pt is not marked here or in the chair at their scheduled time.

                                66 votes
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                                  1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                • Mark appt for pre med different

                                  Pre med's are included in medical alerts but don't need the attention that pre meds do for appointments. We have to look at all alerts when only need to call about pre meds.

                                  63 votes
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                                    2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Redesign Appointment Book as it is over 20 years old

                                    Please redesign this module from scratch, and the chart while you are at it. They have not been updated in a VERY long time and are outdated. The newer modules like Treatment planner and doc center are the newer style. Things should match across the board.

                                    61 votes
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                                      2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                    • appointment status codes

                                      Add more than 10 options for the appointment status section of the appointment to allow for better tracking of patients through their visit. We could then customize who is needed to work with that patient by provider and more options for confirmation attempts.

                                      55 votes
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                                        2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                      • being able to see history of any event-the same as an appointment

                                        being able to see history of when, who and any changes to an event that anyone makes, just like an appointment

                                        50 votes
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                                          10 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Assigned Default provider for appointment in specific operatory

                                          Assign Default Provider for Appointment in Specific Operatory.

                                          50 votes
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                                            6 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
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