Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

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You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

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  1. Finance charge option: skip if claims pending

    When applying finance charges, give option to skip accounts or to portion of an account balance where there is an outstanding insurance claim pending payment. [199]

    426 votes
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    researching  ·  5 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  2. Post Finance Charges & Late Fees & Cancellation fee, etc to individual Patient, NOT Guarantor.

    Currently, at least in G4, all finance charges, late fees, etc. get posted to the family's "guarantor". But this messes up outstanding balances when a husband has a balance, but the wife gets the finance charge on her ledger. Same happens if say a child was late for an appointment but the dad gets the late fee on his ledger. These fees should be posted to the patients to which they apply, not the guarantor, who sometimes isn't even a patient themselves, but is only on file as the insurance subscriber. This is frustrating for both dental staff and families…

    24 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  3. apply finance chgs and create statements based on patient portion only

    It would be extremely helpful and time saving if I could apply finance charges and create statements for patients based on patient portion only. At a recent seminar for G6, I was told this isn't possible, that it includes insurance pending. I live in Illinois and with the State not paying at this time, I have to go through hundreds of accounts to only send out 20% of those. Also I have to manually go through hundreds of accounts to adjust finance charges. It even applies them to patients with a credit! If I can change this, I would like…

    14 votes
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    2 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  4. Apply a flat fee finance charge for all accts over 60 days. Do not apply interest finance charge - flat fee only.

    I am trying to apply a flat fee finance charge of $15 for accts more than 60 days old, but the system only wants to apply a monthly percentage - I don't want a percentage, but rather a flat finance fee.

    11 votes
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    1 comment  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
    Trevor Terry responded

    This is a great suggestion, I will recommend as a workaround – You can set the yearly percentage to .01, and set the “Minimum Finance Charge” to $15, This will make it so a $15 finance charge will be applied to all accounts that fit the criteria (The only way it will be more than $15 is if the patient has more than a $18000 outstanding balance.

    Either way, thanks for the suggestion

  5. Billing Statements should be visible in Ledger

    Billing Statements should be made visible in the patient ledger each time a statement is sent. This would help our office keep better track of how many statements have been sent in order to properly send out overdue/collection letters.

    9 votes
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    2 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  6. finance charges to specific provider

    default finance charges to a specific provider that isn't necessarily the main provider. i.e. the office owner over their associates

    9 votes
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    2 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  7. 7 votes
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    2 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  8. Statemant name

    Patient name on statement should read patient name not who we have as head of household so when we send a bill it explains itself for who's the balance is.

    6 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  9. Finance charge option

    When finance charge is applied through the task manager there is an option to select the providers or all providers whose patients you want to apply finance charges. However, there is not as option to change the provider who the finance charge is posted to in the ledger. In our situation, when I run finance charge through the task manager to all accounts at once, the amount is posted to our primary doctor DDS1 and this is inflating his production. We have a fictitious house account, that we have made as a provider that we use to post lab cost…

    6 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  10. Finance charges to back date

    Need to be able to back date finance charges, for instance I cannot always get to month end on the last day of the month. Very inconvenient to not have this feature!!

    4 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  11. 4 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  13. Attach default providers to procedures

    It would be extremely helpful if there was a way to create a default provider for certain procedures where everytime that procedure was listed or posted on a patient's ledger it was automatically associated with a specific provider.

    3 votes
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  14. There should be the ability to attach FINANCE CHARGES to the patient portion only.

    There should be the ability to attach finance charges to the patient portion of the outstanding balance. This seems like it should not be difficult to do since you have the field of expected from insurance and well as the patient portion field.

    3 votes
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    1 comment  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  15. Single Account Finance Charge

    It would be nice to be able to flag a single acct for finance charges so that it is automatically calculated and added to that particular account. This would be much more efficient than adding a charge manually. Than
    k you

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  17. Special Code For a patient under auto withdraw.

    I would like to have a special code to use for all staff to see they are under a payment plan. dose anyone know how that would be posiable.?

    1 vote
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    1 comment  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →

    You can create a fake code in the software, assign it to a zero fee, and post it to the ledger when a patient starts a payment plan – is this what you were looking for?

  18. GENERATING UN PAID CLAIMS LIST

    Generating a list of un paid claims from specific date ranges

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  19. able to pick for each guarantor if they get finance charge

    the abililty to send a statement with or without a service charge for individual guarantors..

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
  20. There needs to be a fee schedule that incurs interest after X amount of days.

    There needs to be a fee schedule to put all patients on (if you want) that will incur interest after the patient carries a balance for ___ amount of days of carrying that balance.

    1 vote
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    0 comments  ·  Finance Charges  ·  Flag idea as inappropriate…  ·  Admin →
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