Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

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You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

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If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Ledger - to account for payments correctly. We have called several times and they have said some excuses but they do not make sense.

    I need to payments to go to correct provider. We have called several times and yesterday's was the "best" excuse. It does not make sense. I have a copy of ledger and what it is doing. I just don't know the RIGHT person to talk to?

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  2. Different choices on posting payments

    When entering a payment for an insurance claim - currently there are 3 designations available - check, electronic and credit card. It would be nice to add other definitions. For example we would like to keep our medicaid checks and medicaid electronic payments separate.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  3. Billing Statements & Walkout Statements - More Details

    Due to the character limit for Billing Statement Notes being so minimal and lack of details provided on both the Billing/Walkout Statements it is next to impossible to simply mail a patient their Billing Statement and expect them to automatically pay their account balance - with the lack of detailed insurance payment information most patients find them very hard to understand. There should be a way to simplify both the Billing/Walkout Statements with more detailed information - which would help our patients understand why they owe the amount they do.

    While entering insurance claim payments, we are able to itemize…

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fix Enhanced Form to show "Printed Adjustments" for Walkout/Doctors Statement

    Right now, only the plain form for the Walkout/Doctors Statements shows adjustments, the Enhanced Form does not show adjustments.

    **this is not the case for Family Walkout, only Doctors Statements for insurance**

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  5. See actual balance due, not just including outstanding insurance. Easier to collect money due.

    The true amount due balance should be shown in red. This would help to collect ACTUAL outstanding balance monies. The insurance all varies and we do not use fee schedules. This is something SoftDent does and it makes checking out patients easier and when patients call to pay bill it makes the process faster.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  6. Patient Payments for multiple family members should automatically allocate

    Family payments should automatically allocate to the correct family member without having to make separate entries

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  7. then I see Family Balance (14:28:01) You said: I don't want to see the Family balance (14:28:20) You said: I want to see Individual balance

    then I see Family Balance
    (14:28:01) You said:
    I don't want to see the Family balance
    (14:28:20) You said:
    I want to see Individual balance
    (14:28:34) You said:
    A patient has credit but her family has a balance
    (14:28:43) You said:
    this gets very confusing sometimes

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  8. Hello can you have a way to show who entered a procedure on a ledger.

    I would like to know if there could be away to see who entered a procedure on a ledger.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ledger color options on each computer

    Ledger color options on each computer - allowing to change the colors of the ledger "lines" on each personal computer station.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  10. running balance on printed ledger

    Print ledger exactly as shown in ledger

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  11. Preauthorization editing and purging

    Pre-authorization purging and moving to history. And to be able to do so with a specific date range.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  13. to be able to just print payments patients have made on their acct without procedures and ins payments etc.

    To be able to print payments that the patient has made on their acct without listing all the procedures and ins payments too. For patients income taxes at year end.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  14. reciepts- email them to the patient through the ledger.

    I would love to be able to email the receipts to the patient through the ledger.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  15. Create a report that totals daily production per patient.

    It would be helpful to see the daily production total listed per patient. This could be a subtotal line on the Day Sheet or could be generated as a separate report.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  16. Picture in Ledger

    Would LOVE to have the patient's picture in the ledger. That is the only module that doesn't have it.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  17. HSA/FSA Template

    Would like to have specific printout showing charges and payments for HSA/FSA.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  18. separate columns in ledger- charges/ expected insurance/ patient portion

    The way the systems pulls the insurance info. there should be 3 columns- one for actual charges, one for whats expected from insurance, and 3rd column for patient responsibility. same as how it prints on a treatment plan. Now you need to open the claims and have a calculator on hand. pedo office- mulitiple children. very difficult to figure out what parent owe and on what child. And when there is a primary and a secondary insurance-- thats even worse! It can be done, and will make ledger 100% clearer!!

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  19. When posting Electronic Eobs why should I have to choose view EOB in Document center. Shouldn't it just pull it up when I choose "next eob"

    When I choose the option of next eob when posting Electronic Eob's it should just pull up the EOB. Prefilling the check number would be helpful also since it is required to complete the posting.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  20. separate the ledger aging from the month end

    If the Aging of the LEDGER could be done separate from the month end to reflect accurately. Currently we are behind on month end by 3 months due to the amount of bookkeeping errors created if done EVERY month-this causes a problem with the aging of ledgers because the numbers cannot move 'forward' accurately.

    6 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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