Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

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You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. 1 vote
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      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
    • Would Like Post-Op Instructions To Auto Print When Procedure Is Posted.

      I would like there to be a way to attach post-op instruction to procedure codes the require post op instructions to be given to patient. That way when you post the procedure code it automatically prints the post-op for the patient. So that way it makes it easier not to forget to give the patient the required information.

      3 votes
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        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Search patient by account statement number

        I would like to be able to search patients by statement number from invoices. Sometimes patients send in payments and it isn't from the patient but another party and they only send statement number or account number and I am unable to search that so then it takes me forever to apply it to the proper account.

        1 vote
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          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        • ledger-credit balance

          credit balances stopped showing after update-very confusing and front desk has to pull out calculator when patients check out, please put another section on bottom of ledger to show this

          1 vote
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            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
          • Adding a discount default for patients

            Set up something like a billing type whereby we can apply a discount to a patient's account so that all procedures posted will receive the discount instead of having to do it each time the patient is seen.

            2 votes
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              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
              • I would be nice if you could change the order of providers in the provider window when posting. Thank You!

                It would be nice to be able to change the order of providers in the provider window when posting.

                1 vote
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                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • dentrix pay

                  Dentrix pay is very limited in its use when we have families with multiple family members going through financial contracts using different credit cards.

                  1. Scenario 1:
                  A family has 2 kids, they both needs braces and they are starting braces treatment a year apart from each other. Both of their contracts are 24 months long. So the full treatment duration spans out 3 years for the family with the middle year being the overlap year. Dentrix Pay now can only run recurrent payment under the guarantor's name, and it is not able to track and charge payments for the…

                  1 vote
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                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • Tie Patient Payments to a given claim or procedure code

                    We should be able to tie patient payments to a give procedure or claim so that when we look at view transaction links it shows linked patient payments as well as insurance payments

                    3 votes
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                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                    • abilty to delete special adjustment on ledger or fix it in dentrix

                      Ability to delete special adjustment or for it to never appear in the first place. When separating a family it should reflect correctly, not with special adjustments.

                      6 votes
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                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add additional payment types to the insurance payment claim area

                        Be able to add an additional payment to the insurance payment types when posting a payment to a claim

                        4 votes
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                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ledger - Allocate Credit Balance screen should list all family members in a dropdown list

                          Allocate Credit Balance screen should have a dropdown to choose the family members. Currently, in order to view credit balances for each family member, this is the process that is required
                          1 - Select Family member 1
                          2 - Transaction > Allocate Credit Balance
                          3 - When work is done for family member 1, close allocate window
                          4 - Select family member 2
                          5 - Transaction > Allocate Credit Balance
                          6 - When work is done for family member 2, close allocate window
                          (repeat for the remaining family members

                          If all family members could be selectable in the Allocate Credit…

                          3 votes
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                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                          • Report that you can run to get payment information with DOS that the payment was posted to.

                            Report that you can run to get payment information with DOS that the payment was posted to.

                            4 votes
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                              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • Statements need to be modified to reflect the actual days of a patient being late in paying.

                              Statements with the boxes of Over 30, 60, 90 days should be modified to reflect the patient owing the balance. Example, a patient is seen on 07-05-18 and insurance pays all but $25 on 07-30-18. The account holder is sent several statements and the account holder is then seen on 01-19-19 without paying the outstanding balance. The next statement sent shows the patient balance of $25 as being only "OVER 30 DAYS" due to the account holder being seen in January. When I type a statement note saying the amount has been owed since 07-30-18 and it prints above the…

                              3 votes
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                                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • Billing statements

                                Please give us the ability to pull billing statements for a patient with out having to go to office manager.
                                I just had a patient call me asking about his last statement. He was describing the statement to me but it was difficult following him. I wanted to see the previous statement also but he couldn't find his and I could not figure out how to find it.
                                I reached out to your support and the only was to mess with all my statement billing setting. I would risk messing up my bill. There has to be a simpler way.…

                                1 vote
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                                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                • HELP: How does this happen?

                                  I keep coming across patients who have a balance on their account due to procedures being posted to the top of the ledger without a date - these are services that were not rendered. I don't know how/why it happens, so I don't know how to stop/avoid it. These situations are typically found after the month has been closed, therefore they cannot be deleted - I invalidate and make adjustments as needed, but an excess of adjustments look trashy and other staff members could potentially collect a balance that is not accurate.
                                  Does anyone know how this happens and what…

                                  0 votes
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                                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                  • print ledger without closing out of reports

                                    Would like to be able to print (ex: walk out receipt) while reports are up and not have to exit out of reports (takes a while to reload)

                                    1 vote
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                                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Automatically mark invalidated procedures as "Do Not Send to Insurance"

                                      If you invalidate procedures, not only should the fee be adjusted, but it should be automatically marked as "do not send to insurance"

                                      3 votes
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                                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • MULTIPLE PAYMENT AGREEMENTS

                                        I would like to be able to create multiple payment agreements, under the same guarantor for different family members.Payment agreements are for Orthodontic future due payment plans with a credit card on file (Dentrix pay).

                                        3 votes
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                                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Remove 'Primary Insurance Payment' From Service Lines on ADA Claim Forms

                                          As of 2019, insurance companies are becoming much pickier on what is on the ADA claim forms. In the case that a patient has a primary and secondary insurance, when the primary pays, that payment is going directly on the service lines on the secondary claim. This is causing secondary claims to be rejected as 'primary payment' is not a dental service and, therefore, should not be on the claim form. This is what attached EOB's are for - providing proof of primary insurance payment. If you close out the month for your practice this issue becomes even more frustrating…

                                          3 votes
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                                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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