Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Please allow Dentalink notifications to have a silent feature so the entire office does not hear when messages are sent.

    The E-sync feature seems to be a little archaic especially the Dentalink. The entire office does not need to hear when messages are being sent back and forth. Makes me want to delete the feature and find something else.

    1 vote
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      0 comments  ·  Myvoice Website  ·  Flag idea as inappropriate…  ·  Admin →
    • Individual Statements in the Office Manager

      It would be very helpful if there was a way to "batch" all statements individually to the office manager instead of them all being in one batch together. Then we could go through statements, and print the ones that needed to be mailed and sent the ones to the document center that needed to be emailed.

      1 vote
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        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • Continuing Care - unscheduled appt pop-up needs to have less information.

        When making an appointment for someone that has a broken appointment on the Unscheduled list, a pop-up comes up asking "would you like to view the patient's appt list?" When you say yes, the box that comes up is full of way too much information making it difficult to use. The only information needed in that box is what pertains to the broken appointment. We would be more likely to use it if it were less cluttered.

        1 vote
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          0 comments  ·  Continuing Care  ·  Flag idea as inappropriate…  ·  Admin →
        • We are trying to figure out if there is a way to link the EFT payments from the bank to Dentrix?

          We are trying to figure out if there is a way to link the EFT payments from the bank to Dentrix?

          1 vote
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            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
          • We need a way with in dentrix to be able make it easier for the bookkeeper to balance the bank statement to the daily reports?

            We need Dentrix to make it easier for the bookkeeper to balance the bank statement to the daily reports?

            1 vote
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              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            • Provider and staff rules and exceptions

              It would be fabulous to have the ability in the resource setup with the provider or staff to choose what their participation is. I am not referring to password options but for example the time clock. Salary employees and dr.'s do not clock in and out and it would be nice if they were not in the time clock. Another example is the prescription database. Hygienist or staff should not even be a thought in that module. If just had check boxes of modules to participate in that would include or exclude would be very efficient.

              3 votes
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                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • Could we please get a report that shows us one time patients only. We would like to have some report that we can reach out to them.

                We would like a report that we can run that will show us the patients that came in once and never showed back up. It would be very helpful so we could reach out to them.

                Thank you.

                1 vote
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                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                • adding or importing procedure consent forms so that the signature pad is used!!

                  adding or importing procedure consent forms so that the signature pad is used!!

                  1 vote
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                    0 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                  • Document center window

                    Every time I open Document Center another window pops up asking "Do you want to open the unfiled documents now/"

                    It's just another step to get this annoying window out of my way so I can get to my documents. Take away steps, don't add steps

                    1 vote
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                      0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                    • prescription

                      Too many steps to write a prescription. The default starting point used to be the prescription line, now its the date.

                      Then, when you hit print, you have to hit OK again in another print window to send the prescription to the printer.

                      This back and forth, mouse --> keyboard --> mouse --> keyboard is very disruptive, especially if I do a lot of prescriptions (which I do). You guys went backwards from G5 --> G6. You are supposed to eliminate steps, not add steps

                      1 vote
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                        0 comments  ·  Prescriptions  ·  Flag idea as inappropriate…  ·  Admin →
                      • It would be helpful it there was a way to not include the over 90 day accounts when sending our regular monthly statements

                        I would like to see if there is a way to exclude the over 90 day accounts when sending our regular monthly statements to batch. I like to work these accounts separately.

                        1 vote
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                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • color code appointment notes

                          When clicking on the appointment, there is a notes section at the bottom.
                          Please allow the option to color coordinate the notes! If this was an option, then staff could easily glance at the notes to see which notes are most relevant to them ---- thanks!

                          ie: We could use red for urgent changes
                          We could use green for dental assistant notes
                          Purple for front office notes specific about insurance, etc!

                          Thanks.

                          3 votes
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                            0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                          • Taxonomy Codes on Medical Claim Forms

                            I just took a course on billing sleep apnea appliances to medical insurance. I learned that medical insurances want the taxonomy code printed in box 24J above the NPI number and in box 32B and 33B. These would be printed in addition to the NPI number. I just spent over one hour with support trying to figure this out and it is our conclusion that this cannot be done at this time. I am requesting this be programmed soon as we were told it is required.

                            1 vote
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                              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Treatment Planner not accurate

                              We had a patient come in and have two fillings in August 2017 claim was paid by insurance in September. Patient came back for a crown in December and we created a Tx plan. The Tx plan did not include the insurance payment in September and now the patient has $400 balance they were not informed of. Dentrix could not figure out why this happened.

                              1 vote
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                                0 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                              • When a change of address is completed in a patient's file it should automatically record in the patient journal with date

                                When a change of address is completed in a patient's file it should automatically record in the patient journal with date

                                1 vote
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                                  0 comments  ·  Office Journal  ·  Flag idea as inappropriate…  ·  Admin →
                                • Please fix Procedure Code Notes

                                  Until the most recent update - G6.6 - the Procedure Code Notes set up in Procedure Code Editor could be set to automatically create a new Clinical Note when that Procedure Code was set Complete. I rely on these Notes and Note Templates v. heavily but since the 6.6 update, they are often not posting the default text from the Procedure Code into either a new or an existing Clinical Note. It used to work almost 100% of the time...now it is only working I'd say about 65% of the time.

                                  3 votes
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                                    1 comment  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Statement of Services Rendered. Blank form

                                      Statement of Services Rendered. Blank form

                                      1 vote
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                                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • What happened to the treatment planner in 6.6? Really miniscule type & row height. Tooth chart is so small it is unread

                                        What happened to the treatment planner in 6.6? Really miniscule type & row height. Tooth chart is so small it is unread

                                        1 vote
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                                          0 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Export Fees Correctly

                                          When trying to export fees, the .csv that is created is incorrect. I can export individual schedules and the fees will be correct. When I try to export multiple fee schedules, Dentrix makes up new fees for codes and puts those in the .csv file. It isn't mislabeling fee schedules when I export multiple, it comes up with completely new fees for some codes. This is a problem because I try to pull the schedules in batches to update, but if the fees aren't being exported correctly, then I need to manually update each code individually, or create a new…

                                          3 votes
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                                            0 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
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