Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. Automatically mark invalidated procedures as "Do Not Send to Insurance"

    If you invalidate procedures, not only should the fee be adjusted, but it should be automatically marked as "do not send to insurance"

    3 votes
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      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
    • Schedule only in open hours

      We are a large practice and have issues with pts getting scheduled beyond the providers quitting time or when the schedule is closed. It would be nice if there was a way to prevent that, somehow make it so you can not schedule an appt unless the schd allows the time.

      1 vote
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        0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
      • Payer is spelled payer, not payor

        Payer is spelled "payer" not "payor"

        3 votes
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          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
        • trash bin or undo button

          there should be an "undo" button for deleting a file in the document center by mistake or have a trash bin to go retrieve it on the same day

          1 vote
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            0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
          • TX dentist is also the billing dentist for Insurance, need NPI Type1 in box 54, NPI Type2 in box49 for 2012 ADA claim form

            Dentrix needs to have a place to enter an individual npi and also a business npi for insurance claim forms.

            1 vote
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              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
            • Insurance procedure data

              It would be helpful to enter how often procedures can be done to be covered by insurance. For example, prophy 2x's per year or every 6 months, BW's, fluoride varnish, sealants, etc. Also, that it will be saved in the entire family's information.

              1 vote
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                0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
              • Dentalink to support more users

                , HAve a practice with 40 workstations and it Breaks the server by running it at 100% CPU

                1 vote
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                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                • MULTIPLE PAYMENT AGREEMENTS

                  I would like to be able to create multiple payment agreements, under the same guarantor for different family members.Payment agreements are for Orthodontic future due payment plans with a credit card on file (Dentrix pay).

                  3 votes
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                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • Health History Module Database Medications & Allergies

                    We need a database of common medications and allergies already loaded into the software so I don't have to add each allergy and medication and create my own data base. This would also apply to common Medical conditions. Also add a supplements tab.

                    1 vote
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                      0 comments  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                    • Remove 'Primary Insurance Payment' From Service Lines on ADA Claim Forms

                      As of 2019, insurance companies are becoming much pickier on what is on the ADA claim forms. In the case that a patient has a primary and secondary insurance, when the primary pays, that payment is going directly on the service lines on the secondary claim. This is causing secondary claims to be rejected as 'primary payment' is not a dental service and, therefore, should not be on the claim form. This is what attached EOB's are for - providing proof of primary insurance payment. If you close out the month for your practice this issue becomes even more frustrating…

                      3 votes
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                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • Annual Max Benefits

                        We need an option to prevent certain benefits from applying to the yearly max benefits. This is time consuming and can be easily missed- and we can not properly print an accurate treatment plan.

                        3 votes
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                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • I suggest treatment can be seen easily in the chart without money associated with as all employees do not need to see the ledger or finances

                          I suggest treatment can be seen easily in the chart without money associated with as all employees do not need to see the ledger or finances.

                          1 vote
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                            0 comments  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Continuing Care  ·  Flag idea as inappropriate…  ·  Admin →
                            • New Patient forms

                              Many of our patients feel the new patient registration and the medical history forms are redundant. Isn't there any way to just flow from the new patient registration form to medical history form? Then the patient doesn't have to click on two separate forms and also streamline the process. So many times, our patients fill out only one of the two forms.

                              1 vote
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                                0 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
                              • an easier way to send perio charting please!!

                                Please find an easier way for us to send perio charting electronically without having to jump through so many hoops!

                                1 vote
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                                  0 comments  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Update statement for credit card on file use

                                  Add a field on the returned portion of the statement to keep credit card information on file for future payments. "BOX [ ] Would you like us to keep this card information for future payments?" or "I authorize this office to keep this card information on file for future payments". Something like this allow the patient to give us their CC information for future payments.

                                  1 vote
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • old codes to new codes by one process that are in treatment plans like (D9940 to D9946)

                                    Have the ability to change defunct codes like (D9940 to D9946(new)) for ALL patients who have that in their treatmentt plans at the same time and not have to change it one by one for each patient.

                                    1 vote
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                                      0 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow the option to merge clinical notes for same day of service

                                      Our doc likes for things to be completed as they are done - G5 would all go into 1 clinical notes for the same day of service. Can we have the OPTION to combine? A button in office settings, or a box in the corner of the clinical note that can be checked to allow clinical notes to merge for same day of service would be a huge help.

                                      3 votes
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                                        0 comments  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow other editors other than MS word, etc.

                                        Microsoft office is a mess with licensing and very expensive. Please allow other editors such as open office or libre office. When you have lots of machines this would be a huge savings not having to buy MS licenses.

                                        1 vote
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                                          0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Print a ledger of charges and payments for one year only, example: for the year 2018

                                          We would like to be able to print a ledger for one year only. Sometimes patient would like a print out for tax purposes of charges and payments for just the previous year, not all the others or current year.

                                          1 vote
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                                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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