Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. pt status

    Under the status menu in the family file. I think there should be other options.
    examples:
    Inactive-Pt Moved
    Inactive-Insurance Change
    Inactive-Pt Unhappy/Switched Dentist
    Pt on Hold- Getting new Ins/Job
    This would make it easier for tracking.

    99 votes
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      5 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
    • Add another insurance option for entering orthodontic benefits seperate from dental. Often there is a seperate lifetime benefit for ortho.

      Add a tab in the insurance information module to input ortho benefits. This would help with estimates and with tracking ortho vs. dental benefits.

      66 votes
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        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
      • flagging patients who are due for a medical history update

        We like to have an updated medical history for every patient every 2 years. Other than pulling every single chart to check for when the last update was done, it would be nice to have a place on dentrix to mark when they are due for a new med history update. The flag could come up on the patient chart just like when they are due for prophy or x-rays.

        29 votes
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          4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • Include batched claims that were never sent in the Insurance claims to process report

          Include batched claims that were never sent in the Insurance claims to process report

          49 votes
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            4 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
          • Birthdate in new appointment window

            its is very important to get birthdate for a pt when new appt is made, i am surprised that this is not advised before , nor the requirements team or testing team has pointed or its in the list. whatever that feature is very important

            61 votes
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              2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
              Trevor Terry responded

              Thanks for the information, I’ll re-open the idea and ensure it’s documented.

            • Entering STAFF ID should be mandatory and the system should NOT just use who last made appt.

              At this time when using pinboard - the computer leaves the original ID in Staff ID. When changing or making new appt - this should go blank and always require the person making the appt add their ID. The history is an important feature but this is important. IE I don't make appt anymore yet my ID is still connected to the new appt made using the pinboard.

              138 votes
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                2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                Trevor Terry responded

                Thank you for reaching out to me, I’ll ensure that our development team is aware of this request.

              • making a child, who is now an adult, there OWN head of household

                So here I go again!!!! I have a child who is now an adult coming back to the practice. Mom and Dad still have open treatment plans and perhaps a balance on their account, which has absolutely NOTHING to do with the child. I cannot make this child, who is an ADULT now, their own HOH because of their parents issues. But Dentrix requires all balances be at zero and all treatment plans completed. So I either have to go in and write off (temporarily) any balances owing and remove ALL treatment plans(completed or not) so I can move this…

                29 votes
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                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                • Insurance claims batched

                  be able to run a report to see insurance claims batched but have not been sent. so that you can re create them to send to the insurance company, instead of having to run the insurance aging report.

                  33 votes
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                    3 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                  • Epic Interface - All charges attached to Encounter Requirement

                    When interfaced with Epic, we need to attach all charges to an encounter. While this is fantastic when entering charges for today's date, there are times that providers need to document historical procedures. We are unable to do this with your current workflow. Please either create procedures that can be documented without being attached, or allow providers to choose when procedures should be attached to an encounter or not.
                    Thank you!

                    20 votes
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                      2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                    • Completing appointment without Clinical Note

                      We should NOT be able to "gray out" or complete the appointment on Appointment Book View if 1) insurance has not been batched for the day and 2) if No clinical note was signed.

                      25 votes
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                        3 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                      • It would be wonderful if there was an area to add new patient insurance information without actually activating them as patients.

                        Currently there is no way to add additional information for a new pt. It would be great to have a family file, with insurance available for new patients. This would allow new patients to receive treatment more efficiently.

                        20 votes
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                          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • Auto inactivate pts that have not been seen for several years.

                          Im finding it very time consuming to have to comb through pts on my count. care list that have not been seen at the office sense 2014. It would be very useful to be able to auto inactivate pts we know are not returning to out office instead of manually inactivating each patient. OR we should be able to print a cont care report with an option to enter dates of pts who have been here within a certain time period.

                          29 votes
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                            0 comments  ·  Continuing Care  ·  Flag idea as inappropriate…  ·  Admin →
                          • The ability to check batch eligibility to Dentrix eCentral for Dentrix Enterprise

                            We would like the ability to check batch eligibility for insurance through Dentrix Enterprise in order to save staff time from doing this manually.

                            21 votes
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                              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                            • create a reminder for pt to get pre med reminders on their appointment reminder

                              create a reminder for pt to get pre med reminders on their appointment reminder

                              332 votes
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                                7 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                              • wish we could add xrays/Intra-oral Pictures right on the treatment plans

                                There is usually some white space on the treatment plans themselves when they are printed. I WISH we could add camera pics or xrays to it!!! To just drag and drop or even save the pics to a jpeg and add them to the document would be EXTREMELY helpful when presenting.

                                31 votes
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                                  1 comment  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                                • Chart audit to be able to check what chart notes havent been signed

                                  We would like to be able to run an audit report of what chart notes haven't been signed.

                                  21 votes
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                                    0 comments  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Remove or Archive Providers no longer with the practice

                                    We have maximized our providers and are no longer able to add new providers. To make room for new providers, we would like to be able to archive deceased or inactive providers.

                                    121 votes
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                                      3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      Trevor Terry responded

                                      This is definetly a valid request, and it’s an understandable pain point.

                                      I’d like to recommend you contact our support team though, they do have the ability to change Provider ID’s, which could potentially allow you to re-use some of the provider ID’s that weren’t used very much.

                                      Either way, I’ll make sure this is documented.

                                      Thanks.

                                    • We need to be able to add additional employees to Dentrix. We can no longer add new people.

                                      Need to add more space so we can add new team members to Dentrix. Dentrix will no longer allow us to add new employees.

                                      15 votes
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                                        0 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Consent forms via Ipad so patient can sign while in chair. This is the wave of the future people!

                                        Enable consent forms to be signed on Ipad like questionnaires so patient does not have to get out of dental chair to sign.

                                        16 votes
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                                          1 comment  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Batch Insurance Payments Selecting Multiple Groups/Plans or by Payor ID

                                          Bulk Payments - Batch Insurance Payments - Ability to Select Multiple Groups/Plans or by Payor ID

                                          15 votes
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                                            1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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