Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

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If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Ledger report

    I would like a report of either the patient's ledger or the family ledger which isolates a given time period and gives the totals for treatment and payments. If you can isolate and total private payments over ins payments that would be helpful also.

    49 votes
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      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
    • Show procedure code when printing the ledger

      When printing the ledger there should be an option for the procedure code to be shown. This would be helpful for patients who need it for their taxes or submitting for a reimbursement (like an HSA).

      2 votes
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        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Tracking adjustments

        I think dentrix should have a feature where you can track exactly which user (employee) made the adjustment if for some reason it goes unnoted. Like how if you hit the history on an appointment you can see the user id, date, and time.

        7 votes
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          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        • It would be good to print ledgers and display the accompanying notes for the entries as well

          It would be good to print ledgers and display the accompanying notes from the entries

          3 votes
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            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to look up specific ADA code in ledger

            It would be great to look up particular code while in the ledger, i.e. if looking to see specific dates of crowns or certain procedures done on a particular tooth.

            3 votes
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              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
              • Editing an existing Payment Agreement

                Make it possible to edit an existing payment agreement made for a patient - for example if the balance due changes or a patient wants to add additional payments to an existing agreement we should be able to edit this information rather than delete it and have to create a new one. This happens pretty frequently.

                3 votes
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                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • To process a report of Batch'd claims, so we can pinpoint and follow-up with all of the claims that has not been paid.

                  To process a report of Batch'd claims, so we can pinpoint and follow-up with all of the claims that has not been paid.

                  1 vote
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                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • NPI 1 & 2

                    There needs to be a field in the Practice Resource Setup for providers that will list BOTH NPI1 and 2. The Dentrix work around for this issue cannot work if there are multiple "Practicing Owners" who bill for services. This is an issue both for dental claims and medical.

                    0 votes
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                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                    • track who posted a procedure in the ledger

                      track a charge put in ledger for the 1st time.

                      7 votes
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                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • BRING BACK THE PROVIDER DROP DOWN BOX IN THE PAYMENT SCREEN

                        PLEASE bring back the drop down box with the ability to choose your own provider when re-allocating a personal payment. We use 1 "dummy" provider ID for all credits and then reallocate the payment as services are provided.

                        There are no services charged using the dummy provider ID, so it is not listed as a choice in the box that pops up when you click "PROVIDER" "Split By Provider" "Details." We need the drop down box that lists all providers that used to be there....

                        Without the drop down, we have to post a $1.00 code with the dummy provider…

                        1 vote
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                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • In the ledger make one of the view claim ledger view---so all pymts and adjustments to a date of service are grouped together in this view.

                          In ledge make on of the views to be a "claim ledger view", therefore all payments, adjustments and insurance billings are grouped together. Also show the running balance for this claim by itself.

                          1 vote
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                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                          • Entering pred's

                            Making entering in the pre determination information with as much ease as an insurance payment entering. For example when we type in an amount and hit enter......we don't need to place the cursor in the next amount box then move back to the keyboard to type in the amount. It should be seamless and efficient just like entering an insurance check.

                            3 votes
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                              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • Being able to combine two ledgers when a second one is created by accident.

                              We created a new patient not knowing the patient had been here before. This created a new ledger. We found out later that the patient had been here previously. We would like something to be able to combine the two ledgers.

                              1 vote
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                                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow patient payments to be made for a specific date and teatment like insurance claim payments

                                We should be able to tie new patient payments to a given procedure treatment or date so that when you look at view transactions the patient payments will be shown for that specific day as well as the insurance payments.

                                1 vote
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                                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                • i would like to put a message on the walkout statement in the main body of the statement....

                                  I have a message at the bottom but would like to print a message right above "PRIOR BALANCE>>>CURRENT CREDITS>>> etc.

                                  1 vote
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                                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Auto Recurring Ledger Entries

                                    Allow users to set up recurring ledger entries for procedure codes. For example, we have a yearly membership procedure code and fee for our non-insurance patients. Now, we have to rely on someone to catch that they are due to pay on their membership again and post it to their ledger. It would be SOOO WONDERFUL if we could set an auto-renew date for their new membership fee to automatically post to the ledger so we don't miss charging that fee yearly. Unfortunately, some people have not caught patients were "DUE" to pay their annual membership, but have continued the…

                                    1 vote
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                                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ability to change fonts ( enlarge) for ledger, office manager, etc. Why is appointment book currently the only module available to customize

                                      Font size- specifically enlarging it! Why should appointment book be the only module that you can enlarge what you view on the screen? From where I am sitting I can read this print amazingly well. Not so, with ledger. From this distance, I am squinting, straining and leaning forward in my seat, none of which is good ergonomically. I don't understand why this isn't already an option or why it would be a big deal to change it. At least I'm hoping it won't be.

                                      1 vote
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                                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • payment agreement

                                        I would like to see more flexibility in the payment agreement in two areas. One: the ability to change a the date a payment agreement is due. Sometimes patients ask to have their payment postponed to a specific date and now it looks like the patient missed a payment. Two: Date specific debit option. Example: pt wants payments taken on the 3rd thursday of the month. That is not a static date and a calendar feature to select specific dates would be helpful.

                                        6 votes
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                                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                        • alter billing statements

                                          A divorced couple has joint custody of 2 kids. Their mother is re-married. The kids are on their father's insurance as primary and their step-father's as secondary. When the kids have a balance due, their billing statement prints with the father's information in the body of the statement because they are all one family for insurance purposes. The statement gets mailed to the step father. he does not like seeing the ex-husbands name on the statements. There should be a way to exclude the ex-husbands name from the billing statement

                                          4 votes
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                                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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