Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Tie Patient Payments to a given claim or procedure code

    We should be able to tie patient payments to a give procedure or claim so that when we look at view transaction links it shows linked patient payments as well as insurance payments

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  2. Alllow tax to include 4 digits after decimal

    On the Hawaiian island of Hawaii our GE tax includes a county surcharge. We need to be able to input 4 numbers after the decimal in order to collect the correct tax for services. Currently Dentrix only allows 3 numbers and we are not allowed to round up to the nearest dollar as there is that option.

    4 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  3. Statements need to be modified to reflect the actual days of a patient being late in paying.

    Statements with the boxes of Over 30, 60, 90 days should be modified to reflect the patient owing the balance. Example, a patient is seen on 07-05-18 and insurance pays all but $25 on 07-30-18. The account holder is sent several statements and the account holder is then seen on 01-19-19 without paying the outstanding balance. The next statement sent shows the patient balance of $25 as being only "OVER 30 DAYS" due to the account holder being seen in January. When I type a statement note saying the amount has been owed since 07-30-18 and it prints above the…

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  4. print ledger without closing out of reports

    Would like to be able to print (ex: walk out receipt) while reports are up and not have to exit out of reports (takes a while to reload)

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  5. Automatically mark invalidated procedures as "Do Not Send to Insurance"

    If you invalidate procedures, not only should the fee be adjusted, but it should be automatically marked as "do not send to insurance"

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  6. MULTIPLE PAYMENT AGREEMENTS

    I would like to be able to create multiple payment agreements, under the same guarantor for different family members.Payment agreements are for Orthodontic future due payment plans with a credit card on file (Dentrix pay).

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  7. Remove 'Primary Insurance Payment' From Service Lines on ADA Claim Forms

    As of 2019, insurance companies are becoming much pickier on what is on the ADA claim forms. In the case that a patient has a primary and secondary insurance, when the primary pays, that payment is going directly on the service lines on the secondary claim. This is causing secondary claims to be rejected as 'primary payment' is not a dental service and, therefore, should not be on the claim form. This is what attached EOB's are for - providing proof of primary insurance payment. If you close out the month for your practice this issue becomes even more frustrating…

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  8. Print a ledger of charges and payments for one year only, example: for the year 2018

    We would like to be able to print a ledger for one year only. Sometimes patient would like a print out for tax purposes of charges and payments for just the previous year, not all the others or current year.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  9. print backdate walkout

    When printing a walkout after the date for patients who need receipts for FSA, there should be a date range for the service dates and not a single date. This is taking time and using too much paper and ink.
    It also must contain the ADA code and description of service.
    Thank you

    5 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  10. Claim Print Preview from the Ledger

    We need an option to Print Preview claims without having to send them to the Batch Processor or print them to the Doc center for review. When scrubbing the claim we need the ability to quickly bring the claim up and double check all of the data entry points. This can easily be done from the claim window under the Submit button.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  11. Test

    Test

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can no longer open modules from ledger if claim is open

    After the G7.1 update, we can no longer open other modules from the Ledger if a claim is open. This makes it difficult to get screen shots for attachments or opening the doc center to add in attachments. We now have to close out of the claim, take care of other business, then reopen the claim.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  13. a new line for each procedure code that is not grouped as units

    a new line for each procedure and it is not grouped in to units like the procedure codes such as D9423 we need multiple line to submit to some insurance that will not take the procedure in units.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  14. Need Dentrix to do offset debits and credits for payments daily to have correct collection totals for providers.If patients pre pay it will

    Update dentrix to do offset debits and credits daily. This will help provider totals for collections to be correct.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  15. Printing a patients ledger with CDT codes

    It would be nice to be able to have a patient see their ledger the same way we do. Showing the CDT codes as well.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add initials to the ledger.

    When logged in and posting a payment or treatment, we would like to see the initials of the staff member posting.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow us to apply a POS payment from an insurance company to close the claim.

    If we can select credit card as the "payment type" inside the claim when closing... why can't we itemize the claim and process the credit card payment within the claim? Currently we have to run the payment; delete the payment from the ledger then itemize and re-input the credit card payment within the claim. This is time consuming and allows for too many unnecessary errors. Please consider this in your next version.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add the ability to print transaction notes when printing out a patient ledger or walkout statement

    Adding the ability to be able to print transactions notes on walkouts and ledgers for patients so they can see reasoning for miscellaneous "Write-off" adjustments (Ex: redo at no charge, additional surfaces filled at no charge to the patient, etc.)

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  19. Would like a way to post codes for tracking within the clinic that do not show on patient receipts or statements

    We like to track conversations/booking within the clinic- and currently Dentrix codes always show in the patient receipts/ statements. Would be nice to have them "not show"

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  20. search button for codes

    Would like a way to search codes by name

    1 vote
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