Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. dentrix pay

    Dentrix pay is very limited in its use when we have families with multiple family members going through financial contracts using different credit cards.

    1. Scenario 1:
    A family has 2 kids, they both needs braces and they are starting braces treatment a year apart from each other. Both of their contracts are 24 months long. So the full treatment duration spans out 3 years for the family with the middle year being the overlap year. Dentrix Pay now can only run recurrent payment under the guarantor's name, and it is not able to track and charge payments for the…

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • sso
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
    • Tie Patient Payments to a given claim or procedure code

      We should be able to tie patient payments to a give procedure or claim so that when we look at view transaction links it shows linked patient payments as well as insurance payments

      3 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • sso
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Alllow tax to include 4 digits after decimal

        On the Hawaiian island of Hawaii our GE tax includes a county surcharge. We need to be able to input 4 numbers after the decimal in order to collect the correct tax for services. Currently Dentrix only allows 3 numbers and we are not allowed to round up to the nearest dollar as there is that option.

        4 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • sso
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        • Ledger - Allocate Credit Balance screen should list all family members in a dropdown list

          Allocate Credit Balance screen should have a dropdown to choose the family members. Currently, in order to view credit balances for each family member, this is the process that is required
          1 - Select Family member 1
          2 - Transaction > Allocate Credit Balance
          3 - When work is done for family member 1, close allocate window
          4 - Select family member 2
          5 - Transaction > Allocate Credit Balance
          6 - When work is done for family member 2, close allocate window
          (repeat for the remaining family members

          If all family members could be selectable in the Allocate Credit…

          3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • sso
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
          • Statements need to be modified to reflect the actual days of a patient being late in paying.

            Statements with the boxes of Over 30, 60, 90 days should be modified to reflect the patient owing the balance. Example, a patient is seen on 07-05-18 and insurance pays all but $25 on 07-30-18. The account holder is sent several statements and the account holder is then seen on 01-19-19 without paying the outstanding balance. The next statement sent shows the patient balance of $25 as being only "OVER 30 DAYS" due to the account holder being seen in January. When I type a statement note saying the amount has been owed since 07-30-18 and it prints above the…

            3 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • sso
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            • Billing statements

              Please give us the ability to pull billing statements for a patient with out having to go to office manager.
              I just had a patient call me asking about his last statement. He was describing the statement to me but it was difficult following him. I wanted to see the previous statement also but he couldn't find his and I could not figure out how to find it.
              I reached out to your support and the only was to mess with all my statement billing setting. I would risk messing up my bill. There has to be a simpler way.…

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • sso
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
              • print ledger without closing out of reports

                Would like to be able to print (ex: walk out receipt) while reports are up and not have to exit out of reports (takes a while to reload)

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • sso
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • Ledger Notes (Like a Clinical Note)

                  I would love to be able to add a note on the ledger, like adding a procedure or a clinical note in the chart, so that it shows in the ledger in date order. And the ability to make it a different color so that it stands out would be nice. It could include information like finance agreements the patient agreed to, etc.

                  16 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • sso
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • Automatically mark invalidated procedures as "Do Not Send to Insurance"

                    If you invalidate procedures, not only should the fee be adjusted, but it should be automatically marked as "do not send to insurance"

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • sso
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                    • MULTIPLE PAYMENT AGREEMENTS

                      I would like to be able to create multiple payment agreements, under the same guarantor for different family members.Payment agreements are for Orthodontic future due payment plans with a credit card on file (Dentrix pay).

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • sso
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • Remove 'Primary Insurance Payment' From Service Lines on ADA Claim Forms

                        As of 2019, insurance companies are becoming much pickier on what is on the ADA claim forms. In the case that a patient has a primary and secondary insurance, when the primary pays, that payment is going directly on the service lines on the secondary claim. This is causing secondary claims to be rejected as 'primary payment' is not a dental service and, therefore, should not be on the claim form. This is what attached EOB's are for - providing proof of primary insurance payment. If you close out the month for your practice this issue becomes even more frustrating…

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • sso
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • Print a ledger of charges and payments for one year only, example: for the year 2018

                          We would like to be able to print a ledger for one year only. Sometimes patient would like a print out for tax purposes of charges and payments for just the previous year, not all the others or current year.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • sso
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                          • See the Balance of all family members in the payment window under ledger

                            When you enter payments on a family that have several patients on the ledger and only a couple of them have a balance, you have to go into each family member's ledger individually to find out what they owe, so you know where to apply the payment. It would be nice to have the balances on each family member right beside there name so I would know where to put the payment. It looks like this is already another suggestion.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • sso
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • Update ledger

                              I would like to be able to see a "TOTAL" for amounts billed and a "TOTAL" for amounts that have been paid. Currently you have to do 50 steps to have it print in excel

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • sso
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • Claim Print Preview from the Ledger

                                We need an option to Print Preview claims without having to send them to the Batch Processor or print them to the Doc center for review. When scrubbing the claim we need the ability to quickly bring the claim up and double check all of the data entry points. This can easily be done from the claim window under the Submit button.

                                3 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • sso
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                • Test

                                  Test

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • sso
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Can no longer open modules from ledger if claim is open

                                    After the G7.1 update, we can no longer open other modules from the Ledger if a claim is open. This makes it difficult to get screen shots for attachments or opening the doc center to add in attachments. We now have to close out of the claim, take care of other business, then reopen the claim.

                                    3 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • sso
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allocate Credit balances does not

                                      Allocate Credit Balances feature does not work properly in the following conditions:

                                      -If the account had "special adjustments" at one time (ie, a patient was moved off the account)
                                      -If trying to balance provider totals per each family member in the account

                                      -It will balance by family correctly, but if I want provider totals fixed by patient, the special adjustments will make it impossible for the totals to zero out even when the patient individual balance is zero.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • sso
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • a new line for each procedure code that is not grouped as units

                                        a new line for each procedure and it is not grouped in to units like the procedure codes such as D9423 we need multiple line to submit to some insurance that will not take the procedure in units.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • sso
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Need Dentrix to do offset debits and credits for payments daily to have correct collection totals for providers.If patients pre pay it will

                                          Update dentrix to do offset debits and credits daily. This will help provider totals for collections to be correct.

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • sso
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base