Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. User that Posts Payments

    I can't believe that you can not see what user posted a payment to a patients account...I would like to see that feature added!

    34 votes
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      2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
    • Epic Interface - All charges attached to Encounter Requirement

      When interfaced with Epic, we need to attach all charges to an encounter. While this is fantastic when entering charges for today's date, there are times that providers need to document historical procedures. We are unable to do this with your current workflow. Please either create procedures that can be documented without being attached, or allow providers to choose when procedures should be attached to an encounter or not.
      Thank you!

      21 votes
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        2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Ledger report

        I would like a report of either the patient's ledger or the family ledger which isolates a given time period and gives the totals for treatment and payments. If you can isolate and total private payments over ins payments that would be helpful also.

        34 votes
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          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        • Increase the font size in all applications

          Please allow the user to control the font size in each Dentrix application. The font size can be very difficult to read in the ledger and other places!

          38 votes
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            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
          • invalidated procedures

            Make it so that a procedure that has been invalidated is more clearly marked in the ledger. Maybe something like having the option of invalidated procedures being a different color in the ledger.

            12 votes
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              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            • changing what family member a payment is posted to

              I use to be able to move payments made by the patients to different family members within the same family, even after the month was closed. (No changes to the payment other than moving a payment from one family member to another.) (I am NOT talking about insurance payments) It much easier to correct each family member back to zero balance. This was especially helpful when there was a divorce or death in family and you need to have a zero balance before you archive them or move them to a separate account. I would love this feature to be…

              21 votes
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                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
              • Printing the actual patient's name on the statement vs. guarantors name

                Printing the actual patient's name on the statement vs. guarantors name

                11 votes
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                  2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • Petty Cash Manager

                  Need an integrated module for managing and tracking the petty cash drawer! Needs to manage according to patient ledger and staff id and allow for complete and integrated reconciliation and accountable of the petty cash in every practice.

                  22 votes
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                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • Bring back the Month End Update from G4. Changes in G6 unnecessary.

                    It is helpful that all users do not have to exit Dentrix but in reality no one can use Ledger during month end closing of Procedures, etc. The scheduling of tasks is also unnecessary. Keep it simple.

                    5 votes
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                      1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →

                      Thanks for your suggestion. The purpose of being able to schedule the month end is so that it can be done in off-hours when no one is required to be in the office. The feedback we have received is that this ability has really simplified the task of closing the month out. Has this presented different problems to your office?

                    • Please create an option to purge pre-authorization claims.

                      Please create an option to purge pre-authorization claims.

                      Or, the ability to create a pre-authorization aging report which excludes inactive or archived patients. Thanks!

                      9 votes
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                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to enter negative payments and reflect the check amount NOT as an adjustment please!!!

                        Ability to enter negative payments and reflect the check amount NOT as an adjustment please!! Many votes for this but still nothing. Recording a negative payment as an adjustment is not the same thing.

                        7 votes
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                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • 12 votes
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                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                          • Have settings so that management can control who can make adjustment/payment entries in staff ledgers.

                            You can not track or control who can make adjustments/entries in the ledger.

                            2 votes
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                              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • be able to e-mail receipts through powerpay

                              be able to e-mail receipts through powerpay

                              7 votes
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                                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • Adjustments in family file

                                It would be nice if there were a feature to allow you to transfer credits from one family member to another automatically as opposed to having to do it manually. The ledger balance reflects the combined debits and credits so hopefully this can be added to the software.

                                1 vote
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                                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                • Saved Credit card icon illuminates only when cards are on file.

                                  With Dentrix Pay it would be EXTREMELY beneficial if the saved credit cards icon acted as some of the others using color to show application. Gray indicating no saved cards and Color indicating patient has saved cards on file.

                                  6 votes
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                                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Is there a way to do a mass allocation to clear out provider id's not in use?

                                    When we joined in 2015, it placed a lot of our balances and credits to provider id's we do not even use. There should be a way to take all of that and apply it quickly to our Main Provider.

                                    9 votes
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                                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ledger notification of insurance payment

                                      Column on ledger to mark with a P next to each procedure that has been paid by insurance.

                                      34 votes
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                                        1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Account overdue stickers

                                        I wish dentrix included a way to automatically print overdue notices directly on statements through Dentrix. These notices could be customized by the user to say such things as, "Friendly Reminder - Your Account is Overdue, Please remit payment" or "Your Account is Past Due. We would appreciate your payment today" or "Second Notice. This account is past due. Please remit payment today. If payment has been made, please disregard this notice" or "Final Notice. This is the final statement that will be sent to you. Unless paid at once the account will be turned over for collection."

                                        It's important…

                                        1 vote
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                                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                        • How much revenue a patient/family accumulates

                                          I think there should be a way that you can look up how much revenue a patient/family has accumulated since being in your office, per how much $$ you've completed on patient/family.

                                          1 vote
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                                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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