Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

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You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

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If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement.

    When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement. Also having the ADA codes on the report would be very useful to patients with HSA/FSA accouts.

    35 votes
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      2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
    • Walkout statement-date range/ADA code printed out on ledger

      We need the ledger to print off the ADA code along with the description and the full practice name, dr's name and address. Patients are needing this information for their health savings reimbursement. The walkout will do it, but not if they pay on a different date. We are having to print the ledger, write in the codes in the column and then make a copy with the Dr's business card on the bottom of the ledger. Maybe make the walkout statement with a date range???

      6 votes
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        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Add feature to DentrixPay to e-mail receipt to patient

        Add feature to DentrixPay and PowerPay to e-mail receipt of credit card transaction to patient. If possible even transactions paid by other methods.
        Saving on paper, ink and improving patient satisfaction.

        9 votes
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          1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        • have a way to display Declaration of Bankrupsy on the pt ledger

          have a decription or a way to display when someone declairs bankrupsy and you need to post it to there ledger

          5 votes
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            1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
          • Posting Advanced Payments (Deposits)

            We have patients that want to pay in advance before we've completed procedures, and if the payment number is larger than the total completed procedures, Dentrix won't let us input it (e.g. completed is $500 but patient wants to pay $1000).

            12 votes
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              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            • Have a report to show total pmts

              Patients are calling to get total payments for 2018 for their taxes. Have to go to ledger and add up all patient payments. Have a report to show totals for the year

              2 votes
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                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
              • Estimating patient portion from the ledger treatment plan

                Be able to view treatment by appointment in the ledger treatment plan as shown in the patient chart treatment plan. Also have a check-box option for alternate benefit code (i.e. down grade to amalgam) within each procedure therein. Then be able to select grouped procedures by appointment to view the estimated patient portion within the ledger treatment plan

                6 votes
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                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • 2 votes
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                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • Increase the font size in all applications

                    Please allow the user to control the font size in each Dentrix application. The font size can be very difficult to read in the ledger and other places!

                    86 votes
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                      1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                    • Alllow tax to include 4 digits after decimal

                      On the Hawaiian island of Hawaii our GE tax includes a county surcharge. We need to be able to input 4 numbers after the decimal in order to collect the correct tax for services. Currently Dentrix only allows 3 numbers and we are not allowed to round up to the nearest dollar as there is that option.

                      4 votes
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                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • Automatically mark invalidated procedures as "Do Not Send to Insurance"

                        If you invalidate procedures, not only should the fee be adjusted, but it should be automatically marked as "do not send to insurance"

                        3 votes
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                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • MULTIPLE PAYMENT AGREEMENTS

                          I would like to be able to create multiple payment agreements, under the same guarantor for different family members.Payment agreements are for Orthodontic future due payment plans with a credit card on file (Dentrix pay).

                          3 votes
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                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                          • Remove 'Primary Insurance Payment' From Service Lines on ADA Claim Forms

                            As of 2019, insurance companies are becoming much pickier on what is on the ADA claim forms. In the case that a patient has a primary and secondary insurance, when the primary pays, that payment is going directly on the service lines on the secondary claim. This is causing secondary claims to be rejected as 'primary payment' is not a dental service and, therefore, should not be on the claim form. This is what attached EOB's are for - providing proof of primary insurance payment. If you close out the month for your practice this issue becomes even more frustrating…

                            3 votes
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                              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • Print a ledger of charges and payments for one year only, example: for the year 2018

                              We would like to be able to print a ledger for one year only. Sometimes patient would like a print out for tax purposes of charges and payments for just the previous year, not all the others or current year.

                              1 vote
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                                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • See the Balance of all family members in the payment window under ledger

                                When you enter payments on a family that have several patients on the ledger and only a couple of them have a balance, you have to go into each family member's ledger individually to find out what they owe, so you know where to apply the payment. It would be nice to have the balances on each family member right beside there name so I would know where to put the payment. It looks like this is already another suggestion.

                                1 vote
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                                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                • Update ledger

                                  I would like to be able to see a "TOTAL" for amounts billed and a "TOTAL" for amounts that have been paid. Currently you have to do 50 steps to have it print in excel

                                  1 vote
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                                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Claim Print Preview from the Ledger

                                    We need an option to Print Preview claims without having to send them to the Batch Processor or print them to the Doc center for review. When scrubbing the claim we need the ability to quickly bring the claim up and double check all of the data entry points. This can easily be done from the claim window under the Submit button.

                                    3 votes
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                                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Test

                                      Test

                                      1 vote
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                                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Can no longer open modules from ledger if claim is open

                                        After the G7.1 update, we can no longer open other modules from the Ledger if a claim is open. This makes it difficult to get screen shots for attachments or opening the doc center to add in attachments. We now have to close out of the claim, take care of other business, then reopen the claim.

                                        3 votes
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                                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allocate Credit balances does not

                                          Allocate Credit Balances feature does not work properly in the following conditions:

                                          -If the account had "special adjustments" at one time (ie, a patient was moved off the account)
                                          -If trying to balance provider totals per each family member in the account

                                          -It will balance by family correctly, but if I want provider totals fixed by patient, the special adjustments will make it impossible for the totals to zero out even when the patient individual balance is zero.

                                          1 vote
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                                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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