Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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    1. Split payment by family members

      Split payments by family member balances. When entering a payment, allow the user to split the amount to assign portions of the payment to family members who have balances (similar to splitting a payment by provider).

      1,104 votes
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        under review  ·  37 comments  ·  Ledger  ·  Admin →
      • Library of notes and options for procedure and claim notes

        Add the ability to create/add to a collection of pre-defined custom notes that can then be automatically inserted into note fields for insurance claim

        872 votes
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          6 comments  ·  Ledger  ·  Admin →
        • Defaults for Tax/Discount button

          At least, add an option to Save as Default for what is selected in the Enter Tax/Discount dialog box. Improve to set up taxes/discounts per patient, account, provider or billing type to automatically apply taxes and discounts by just clicking the button.

          836 votes
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            1 comment  ·  Ledger  ·  Admin →
          • Edit insurance claim in History

            Allow users to edit an insurance claim in history. Make it easier to change the insurance plan to bill and resubmit a claim to the corrected insurance plan. Also be able to select certain procedures attached to a claim and resend for only those procedures. [1231 4777]

            716 votes
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              4 comments  ·  Ledger  ·  Admin →
            • More note text for billing statements

              Increase the character number limit for the billing statement note text (for all billing statements and for individual account billing statement note) and allow the longer note to be printed on the billing statement. [152527]

              563 votes
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                15 comments  ·  Ledger  ·  Admin →
              • Finance charge option: skip if claims pending

                When applying finance charges, give option to skip accounts or to portion of an account balance where there is an outstanding insurance claim pending payment. [199]

                417 votes
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                  3 comments  ·  Ledger  ·  Admin →
                • Individual Patient billing type and individual statement

                  Allow the practice to assign a different billing type for a member of the family, and to be able to run billing statements and walkout statements by individual patients.

                  372 votes
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                    7 comments  ·  Ledger  ·  Admin →
                  • Attach payments and credits to specific charges

                    Automatically assign credits to charges for a patient or account and allow the user to override the allocations to assign a portion of a specific credit to a charge.

                    335 votes
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                      8 comments  ·  Ledger  ·  Admin →
                    • Billing Statement option for amount to pay if late

                      Add an option for billing statements to include: Amount Due if Paid by (date) $ Amount Due if Paid after (date) $. The user could specify how many days past the due date the statement is late and the late charge amount to use. [163093]

                      309 votes
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                        1 comment  ·  Ledger  ·  Admin →
                      • Flag when an insurance claim has a partial payment

                        Allow the user to flag an insurance claim as being partially paid when more payment is expected. Include on reports and keep claim current (not in History) and include for batch payment entry until it is complete paid. [3143 4492]

                        301 votes
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                          11 comments  ·  Ledger  ·  Admin →
                        • Default "balance forward" date for billing statements

                          Add the ability to specify the "balance forward" date on the Billing Statement; a relative time period, instead of always defaulting to 1 month ago. For example: 3 months, etc.

                          236 votes
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                            4 comments  ·  Ledger  ·  Admin →
                          • Billing statement credit card info more flexible

                            Allow the office to specify which credit cards are accepted, to be included on billing statements, with checkboxes for the patient to indicate which is to be used. Also have space for the billing address and security code of the credit card. Many credit card companies are also starting to require the last three digits of the number on the back of the credit card along with the actual credit card number. Display acceptable credit card logos on statement.

                            233 votes
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                              0 comments  ·  Ledger  ·  Admin →
                            • Edit transactions in History

                              Allow the user to change or edit history, even if it requires a high-security password.

                              219 votes
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                                3 comments  ·  Ledger  ·  Admin →
                              • Split adjustment (the same as split payment)

                                Split adjustments in the same way that payments can be split. Allow adjustment amounts to be split among provider and family member balances.

                                195 votes
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                                  1 comment  ·  Ledger  ·  Admin →
                                • Payment Agreement: add signature options

                                  For payment agreements, provide the user with the ability to add a signature for the guarantor and the office staff or provider as an option .

                                  178 votes
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                                    3 comments  ·  Ledger  ·  Admin →
                                  • Customize billing statements

                                    Allow the practice to customize billing statements. For example: option to omit the patient chart number; include or hide certain transaction types; change any of the wording (e.g. Balance Forward, Finance Charge); add any wording; change size of any section; change any of the text color so it stands out more; change fonts; etc.

                                    140 votes
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                                      7 comments  ·  Ledger  ·  Admin →
                                    • List billing statements sent with transactions

                                      Option to include a line for each time a billing statement has been generated for the account, within the ledger, listed with transactions; with an option to view the billing statement from the Ledger.

                                      133 votes
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                                        5 comments  ·  Ledger  ·  Admin →
                                      • Options for aging account balances

                                        Add an option for the amount billed to insurance to not age for the account balance until the claim is received. Add an option for payment plan account balances to not age unless a payment is late, and then only the payment amount age. Add options for amounts to age from date of service, date of first billing, dateinsurance has paid, etc. Have separate aging for balance billed to insurance--insurance aging and account aging separate. [280]

                                        132 votes
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                                          4 comments  ·  Ledger  ·  Admin →
                                        • Enter Procedure: auto start procedure code with a D

                                          When entering procedures, would like to just be able to type the code itself without the need to enter the starting D. [4774]

                                          105 votes
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                                            1 comment  ·  Ledger  ·  Admin →
                                          • Automate write-offs for managed care/other insurance plans

                                            Provide a way to charge the provider's fee and then automatically write-off the difference between the provider's fee and the insurance plan's fee schedule. Calculate and display the write-off amount for the portion billed to insurance. When entering insurance payments, allow the user to specify how much is written off and to which specific providers (after automated calculations). Include options to apply write-off to the provider of the claim or to the providers with a balance left over for the claim after payment (or estimate). Allow the user to specify whether the write-off is applied when the claim is created… more

                                            101 votes
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                                              10 comments  ·  Ledger  ·  Admin →
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