Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

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You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

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If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement.

    When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement. Also having the ADA codes on the report would be very useful to patients with HSA/FSA accouts.

    6 votes
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      2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
    • Posting Advanced Payments (Deposits)

      We have patients that want to pay in advance before we've completed procedures, and if the payment number is larger than the total completed procedures, Dentrix won't let us input it (e.g. completed is $500 but patient wants to pay $1000).

      9 votes
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        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Add feature to DentrixPay to e-mail receipt to patient

        Add feature to DentrixPay and PowerPay to e-mail receipt of credit card transaction to patient. If possible even transactions paid by other methods.
        Saving on paper, ink and improving patient satisfaction.

        3 votes
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          1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        • Editing an existing Payment Agreement

          Make it possible to edit an existing payment agreement made for a patient - for example if the balance due changes or a patient wants to add additional payments to an existing agreement we should be able to edit this information rather than delete it and have to create a new one. This happens pretty frequently.

          3 votes
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            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
          • To process a report of Batch'd claims, so we can pinpoint and follow-up with all of the claims that has not been paid.

            To process a report of Batch'd claims, so we can pinpoint and follow-up with all of the claims that has not been paid.

            1 vote
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              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            • NPI 1 & 2

              There needs to be a field in the Practice Resource Setup for providers that will list BOTH NPI1 and 2. The Dentrix work around for this issue cannot work if there are multiple "Practicing Owners" who bill for services. This is an issue both for dental claims and medical.

              0 votes
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                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
              • Upcoming appointments on a statement sent to a patient

                When sending a statement to a patient it would be great to have the families upcoming appointments on the bottom of the statement! Our old system had that feature and patient's love that!!!

                1 vote
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                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • g7

                  G7 upgrade 'Enter Payment' functionality is running slower than before the upgrade.

                  1 vote
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                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • BRING BACK THE PROVIDER DROP DOWN BOX IN THE PAYMENT SCREEN

                    PLEASE bring back the drop down box with the ability to choose your own provider when re-allocating a personal payment. We use 1 "dummy" provider ID for all credits and then reallocate the payment as services are provided.

                    There are no services charged using the dummy provider ID, so it is not listed as a choice in the box that pops up when you click "PROVIDER" "Split By Provider" "Details." We need the drop down box that lists all providers that used to be there....

                    Without the drop down, we have to post a $1.00 code with the dummy provider…

                    1 vote
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                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                    • In the ledger make one of the view claim ledger view---so all pymts and adjustments to a date of service are grouped together in this view.

                      In ledge make on of the views to be a "claim ledger view", therefore all payments, adjustments and insurance billings are grouped together. Also show the running balance for this claim by itself.

                      1 vote
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                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • Entering pred's

                        Making entering in the pre determination information with as much ease as an insurance payment entering. For example when we type in an amount and hit enter......we don't need to place the cursor in the next amount box then move back to the keyboard to type in the amount. It should be seamless and efficient just like entering an insurance check.

                        3 votes
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                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • Being able to combine two ledgers when a second one is created by accident.

                          We created a new patient not knowing the patient had been here before. This created a new ledger. We found out later that the patient had been here previously. We would like something to be able to combine the two ledgers.

                          1 vote
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                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow patient payments to be made for a specific date and teatment like insurance claim payments

                            We should be able to tie new patient payments to a given procedure treatment or date so that when you look at view transactions the patient payments will be shown for that specific day as well as the insurance payments.

                            1 vote
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                              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • i would like to put a message on the walkout statement in the main body of the statement....

                              I have a message at the bottom but would like to print a message right above "PRIOR BALANCE>>>CURRENT CREDITS>>> etc.

                              1 vote
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                                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • Auto Recurring Ledger Entries

                                Allow users to set up recurring ledger entries for procedure codes. For example, we have a yearly membership procedure code and fee for our non-insurance patients. Now, we have to rely on someone to catch that they are due to pay on their membership again and post it to their ledger. It would be SOOO WONDERFUL if we could set an auto-renew date for their new membership fee to automatically post to the ledger so we don't miss charging that fee yearly. Unfortunately, some people have not caught patients were "DUE" to pay their annual membership, but have continued the…

                                1 vote
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                                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                • Ability to change fonts ( enlarge) for ledger, office manager, etc. Why is appointment book currently the only module available to customize

                                  Font size- specifically enlarging it! Why should appointment book be the only module that you can enlarge what you view on the screen? From where I am sitting I can read this print amazingly well. Not so, with ledger. From this distance, I am squinting, straining and leaning forward in my seat, none of which is good ergonomically. I don't understand why this isn't already an option or why it would be a big deal to change it. At least I'm hoping it won't be.

                                  1 vote
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                                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Walk out receipt- Billing date vs. Date of Service

                                    Please change the verbiage on the "walk out" statement. Pt.'s HSA require "date of service" NOT "billing date" as it is worded.

                                    10 votes
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                                      3 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                    • walkout statement individualized

                                      It would be nice if we could print a walkout statement and select the items we want to appear on it. If other family members have been in on the same date of service, their information will appear a walkout and sometimes, we don't want that. This would be great if I want the walkout to include things that happened on multiple dates such as adjustments, insurance payments and personal payments that could appear as much as a month later, sometimes 2 if there is primary and secondary. Plus, what if they come in for a cleaning while the claim…

                                      6 votes
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                                        1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 3 votes
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                                          1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow credit refunds

                                          Allow credit refunds to be a payment type. That way when a credit card refund has been issued to a patient it will show up on the Daily Deposit Slip

                                          68 votes
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                                            in development  ·  5 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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