Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement.

    When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement. Also having the ADA codes on the report would be very useful to patients with HSA/FSA accouts.

    47 votes
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    2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add feature to DentrixPay to e-mail receipt to patient

    Add feature to DentrixPay and PowerPay to e-mail receipt of credit card transaction to patient. If possible even transactions paid by other methods.
    Saving on paper, ink and improving patient satisfaction.

    26 votes
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    1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  3. Being able to put notes in the ledger after it has been posted to history, or without being attached to a procedure.

    We would like to be able to post notes in patient ledgers without running into the problem of the month or year being closed out. Or without it being attached to any sort of procedure code.

    5 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  4. abilty to delete special adjustment on ledger or fix it in dentrix

    Ability to delete special adjustment or for it to never appear in the first place. When separating a family it should reflect correctly, not with special adjustments.

    9 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  5. walk out / stmts

    We have a few patients that file their own supplemental insurance and they need just a walk out or a statement the date of service. I would like to see the procedure codes beside the treatment that was done. As of right now we are typing up some labels and cutting and sticking this info on the paper and making a copy of the paper so the labels won't peel off.

    8 votes
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    1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  6. Posting Advanced Payments (Deposits)

    We have patients that want to pay in advance before we've completed procedures, and if the payment number is larger than the total completed procedures, Dentrix won't let us input it (e.g. completed is $500 but patient wants to pay $1000).

    21 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have a report to show total pmts

    Patients are calling to get total payments for 2018 for their taxes. Have to go to ledger and add up all patient payments. Have a report to show totals for the year

    6 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  8. World Pay credit card processor = Rip off!

    Moneris, now World Pay, and just sold and about to be something else is a horrible company for merchant service processing. They have hidden fees, multiple increases in the last 6 months and terrible customer service (have you tried reaching them?). While we like the enhancements with accepting credit card payments in Dentrix, we need a better, honest company or the ability to choose the merchant service provider we want. Warning: don't accept World Pay's offer to lower base fees for signing a three year contract! You will really lose control over what you pay and be stuck doing it…

    4 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  9. When posting codes D9986 and D9987 No Show/Cancellation to a patient's ledger

    When posting codes D9986 and D9987 No show/Cancellation to a patient's ledger it would be great if those would automatically update the missed appt in the patient file instead of having to manually update that.

    3 votes
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    1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  10. have different colors to segregate between primary and secondary insurance.

    have the choice to for different colors in dentrix for payments especially with insurance. Having diff colors for primary and secondary makes it easier when looking at the ledger and who paid and who didn't

    2 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  11. Walkout statement-date range/ADA code printed out on ledger

    We need the ledger to print off the ADA code along with the description and the full practice name, dr's name and address. Patients are needing this information for their health savings reimbursement. The walkout will do it, but not if they pay on a different date. We are having to print the ledger, write in the codes in the column and then make a copy with the Dr's business card on the bottom of the ledger. Maybe make the walkout statement with a date range???

    6 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  12. Estimating patient portion from the ledger treatment plan

    Be able to view treatment by appointment in the ledger treatment plan as shown in the patient chart treatment plan. Also have a check-box option for alternate benefit code (i.e. down grade to amalgam) within each procedure therein. Then be able to select grouped procedures by appointment to view the estimated patient portion within the ledger treatment plan

    7 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add additional payment types to the insurance payment claim area

    Be able to add an additional payment to the insurance payment types when posting a payment to a claim

    4 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  14. Report that you can run to get payment information with DOS that the payment was posted to.

    Report that you can run to get payment information with DOS that the payment was posted to.

    4 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  15. Billing statements

    Please give us the ability to pull billing statements for a patient with out having to go to office manager.
    I just had a patient call me asking about his last statement. He was describing the statement to me but it was difficult following him. I wanted to see the previous statement also but he couldn't find his and I could not figure out how to find it.
    I reached out to your support and the only was to mess with all my statement billing setting. I would risk messing up my bill. There has to be a simpler way.…

    1 vote
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    1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  16. Create a report that totals daily production per patient.

    It would be helpful to see the daily production total listed per patient. This could be a subtotal line on the Day Sheet or could be generated as a separate report.

    1 vote
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  17. Picture in Ledger

    Would LOVE to have the patient's picture in the ledger. That is the only module that doesn't have it.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  18. HSA/FSA Template

    Would like to have specific printout showing charges and payments for HSA/FSA.

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  19. have a way to display Declaration of Bankrupsy on the pt ledger

    have a decription or a way to display when someone declairs bankrupsy and you need to post it to there ledger

    5 votes
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    1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
  20. separate columns in ledger- charges/ expected insurance/ patient portion

    The way the systems pulls the insurance info. there should be 3 columns- one for actual charges, one for whats expected from insurance, and 3rd column for patient responsibility. same as how it prints on a treatment plan. Now you need to open the claims and have a calculator on hand. pedo office- mulitiple children. very difficult to figure out what parent owe and on what child. And when there is a primary and a secondary insurance-- thats even worse! It can be done, and will make ledger 100% clearer!!

    3 votes
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    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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