Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

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  1. PowerPay changes in G6.4 are a ledger disaster

    I cannot believe the recent changes to PowerPay payments in the ledger in G6.4. The fact that PowerPay payment amounts cannot be altered is highly defeating. First, this is inconsistent in regards to the workflow compared to other payment types (cash, check, credit cards outside of PowerPay) that aren't in history. In all of those cases, you can play around and change the amounts.

    This is needed because there are times when you want to change the allocations on split payments, and there are times when you want to override what Dentrix is forcing you to do. But nope, this…

    21 votes
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      7 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →

      Dr. Kapner,

      I spoke with our development team, and after a bit of deliberation and discovery, the team has agreed that this change was unintentionally affecting the ability to modify PowerPay payments through Dentrix. And have decided to reverse this change in our Q4 2017 release, which is currently in development.

      We appreciate you taking the time to let us know of this situation.

      Thanks

    • Ledger Payment Agreement sync w/ Power Pay Consents

      Dentrix needs to map the data fields between the payment agreement in the Ledger to the New Consents for Payment in Power Pay. This is a very tedious and redundant step where a user is entering in the Payment agreement data twice. Once you input the payment agreement in the Ledger you should be able to click OK and it send all the data to Power Pay which opens up the New Consent window automatically and auto populates the fields...

      10 votes
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        1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • power pay

        PLEASE GIVE OPTION TO AUTOMATICALLY PROCESS DUE POWER PAY CONSENTS! I have trouble getting time to go into power pay every day to review and process due consents. Then, I get behind and the patients payment isn't processed and that get's the payment plan off and everyone is unhappy, front desk, patient and doctor. It's 2017, this shouldn't be that difficult. So frustrating!

        1 vote
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          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        • Remove balances from the patient ledger once they have been placed in a pay arrangement

          We offer payment plans/ pay arrangements to our patients. If a patient has set up a pay arrangement, whether for treatment they are about to begin or even for previous acct balances, we would like that total agreed amount to be removed from the patient ledger and only be reflected in the "Payment Agreement Summary" or the "Future Due Payment Plan". This will help keep better track of true current balances due vs balances due that have already been placed in a pay agreement. This also helps when reviewing accounts and contacting those patients who owe a balance and have…

          3 votes
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            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
          • Edit billing type and guarantor notes from enter batch ins payments screen

            I need to be able to edit the patients billing type and read guarantor notes from the "enter batch insurance payments" screen, without having to close the screen and re-select the patient! Takes too much time, and it is very inefficient.
            Thanks!

            8 votes
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              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            • Dental Claim w/ Medical Insurance Payment Posted

              We need to have the primary medical payment listed on the dental claim form once posted in the Ledger and batched to the office manager. That way the dental benefit carrier knows what a medical carrier has already paid for a portion of the procedure. If the two carriers undergo COB they need to know the payment from the medical carrier. Not telling the dental carrier of the medical payment can appears as fraudulent behavior.

              This is already occurring when a primary dental carrier pays and then the secondary dental claim is created. This should be an easy fix in…

              18 votes
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                2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
              • Make guarantor notes and ledger available while archived

                It would be nice to be able to access the ledger and guarantor notes while the pt is still archived instead of having to unarchive the pt. first and then go back to archive. Sometimes we just need to read a note or two and not actually unarchive them at all.

                3 votes
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                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow us to use the Check/Payment # field for PowerPay cc pmts for our notes

                  We have always used the Check/Payment # field for a PowerPay credit card payment to indicate if mom paid or dad paid. Putting the note in that field allows us to see all payments made by dad, or mom, at a glance without opening every payment to read the note. When we installed G6.4 we were no longer able to type notes in the Check/Payment # field when using Power Pay to post a payment. Please fix this asap because it is so time consuming to have to open each payment now. Very frustrated!

                  3 votes
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                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • Split payment by provider in one transaction

                    Update the ledger so that you can enter a payment and have it automatically apply the money directly to multiple providers based on the service, providers and fee. Currently we have to enter it manually, so if someone comes in for a hygiene appointment and pays, we have to enter one payment for the doctor and one for the hygienist. It would be great if there was an option to automatically disperse it based on the fees/providers entered.

                    4 votes
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                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                    • Retain payment amounts for identical procedures on insurance payments to prevent re-entry.

                      When we posted claim payments by procedure in G4 and selected Yes for Update Payment Table, it would immediately update the payment table which would then show the new updated fee in each subsequent identical procedure in the claim. For example, for 4 sealants, we would post one sealant payment and select Update Payment Table and the new fee would display for each of the remaining three sealants. We recently upgraded to G6 and it doesn't update the payment table immediately. We have to hand-key the updated fee for each procedure, or as a workaround, we have to exit the…

                      4 votes
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                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • EFT improvement

                        Have Dentrix integrate with EFTs-so they can post directly to patient's ledger.

                        1 vote
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                          1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • entering credit cards on claim in updated G6 using Power pay posts the payment twice...this is not an improvement

                          I know you updated the ledger so posting credit cards into the claim is easier...however, using Power Pay causes the payment to post twice. This is not an improvement. I always posted as Total Payment-put 'E-payment' in the check number box and the amount of the payment in the Bank branch box, then posted thru power pay, changing the description to E-payment. Would love to be able to cull this down to a one step procedure.

                          1 vote
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                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                          • 15 votes
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                              2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • Appointments in a Year

                              It would be nice to have a way to know how many appointment a patient has in a year without having to count them in the ledger.

                              13 votes
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                                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • I would like to have the ada code show up on a printed patient ledger always for tax purposes

                                place the ada code on the ledger so it will show up any time an account history is printed.
                                Often months after treatment, patient will remember they have an hsa for fsa account. I then have to hand write the ada code in for each item.

                                38 votes
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                                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                • Uncheck Apply to Payment Agreement Default

                                  I would like it if there was a way to set up payment box to un-check the "Apply to Payment Agreement" Because if a patient pays for something outside their arrangement, the box is already checked even when it is not supposed to be, and in caused the payment agreement to be inaccurate.

                                  6 votes
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                                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow eEOB to post insurance Pre-Determination allowances.

                                    We have electronic eob's uploaded into the batch processor to post payments but when we receive them for predeterminations we are unable to match them up with the pre-d in the ledger. It would be helpful if we could post them the same as we do when we post payments.

                                    9 votes
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                                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add a warning to PowerPay Credit

                                      In PowerPay, there should be a ***WARNING(*** BEFORE you post a "Credit". It is confusing since a credit reduces the account balance in the Dentrix ledger. It is easy to make a mistake and post a credit instead of a charge.

                                      5 votes
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                                        2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Have payment agreements display on the day they are due

                                        Have payment agreements show as a notice on the daily schedule. It would be even better if it was some type of appt, so my smile reminder could send them a reminder of their due date. Right now we have to manually add an event onto our daily schedule so I can remember to call.

                                        Another thing that would be helpful is a box to check that changes the due date to the next date the office is open. For example: my pt has a cc payment due on the 11th of each month, but we 9/11 is a Sunday,…

                                        128 votes
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                                          2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ledger

                                          The ledger should have 3 columns for amounts. One for UCR, One for INS balance, and One for PAT responsibility. This will help at the time check out know the amount to be paid by the patients.

                                          17 votes
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                                            2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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