Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. User that Posts Payments

    I can't believe that you can not see what user posted a payment to a patients account...I would like to see that feature added!

    63 votes
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      3 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
    • Merging Patients

      In the case that the same patient is added as 2 different accounts in error, it would be extremely helpful to be able to merge both ledgers, and clinical information together. instead of having to reenter all of the clinical information and ledger information from one account to the other, then deleting all the information on one account and then deleting the other account.

      10 votes
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        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Ledger Notes (Like a Clinical Note)

        I would love to be able to add a note on the ledger, like adding a procedure or a clinical note in the chart, so that it shows in the ledger in date order. And the ability to make it a different color so that it stands out would be nice. It could include information like finance agreements the patient agreed to, etc.

        7 votes
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          2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
          • Credit on accounts

            When the patient pays for their upcoming treatment, and it is added to the ledger, If they have insurance that is still out the balance is "taken away" from the credit just put on the ledger, leaving you constantly having to recalculate what the patient actually owes at that moment. I would like it if there is a way that each date of service would have its own little section that would have its own "total due/ credit" and then an overall total "due / credit" making it easy to determine what portion is due from what date of service,…

            4 votes
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              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
            • invalidated procedures

              Make it so that a procedure that has been invalidated is more clearly marked in the ledger. Maybe something like having the option of invalidated procedures being a different color in the ledger.

              27 votes
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                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
              • Tracking adjustments

                I think dentrix should have a feature where you can track exactly which user (employee) made the adjustment if for some reason it goes unnoted. Like how if you hit the history on an appointment you can see the user id, date, and time.

                4 votes
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                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • Claims set in ledger as "batched"

                  When you run the report named "insurance claims to be processed" this report captures claims that are set as created/rejected/validated. It would be nice if this report would capture claims that are set as "batched". These are claims that are still outstanding and not yet billed to insurance. We won't find these claims until they are over 30 days old, and pop up on our aging reports..

                  1 vote
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                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • Increase the font size in all applications

                    Please allow the user to control the font size in each Dentrix application. The font size can be very difficult to read in the ledger and other places!

                    66 votes
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                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                    • see comments below

                      1. We would like to see whatever is placed in the red cross (medical history) from health history automatically transfer over to the yellow flag.
                      We’re having to input things twice once into the Red Cross “medical alerts” medical conditions and the other into the yellow flag including prescriptions, list of current medications & known allergies.

                      2. Do not limit how many treatment/ procedure codes per appointment. Right now limited to about 19, Dentrix doesn’t take more than that, we have to recreate an additional appointment to add multiethnic teeth extractions & full upper & lower dentures (even when we…

                      4 votes
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                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                      • Payment option to ask who we want the payments to be allocated to when entering in payments each time.

                        Payment option to set up to allow it to default to asking which family member and DOS we want the payment to be allocated AND Splitting payments option to when entering in payments each time. Currently there doesn't seem to this option available and current options never seem to always apply and payments. We have to have someone manually go in each day and make sure proper splits are done to the right provider dds vs. hyg.

                        7 votes
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                          1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • Dentrix Pay

                          last four digits of credit card to print on day sheet like the ck #'s do
                          so when we reconcile if there is a problem we can know what card it is

                          last four digits of credit card to print on the reciept so patients know what card they paid with and if they paid 1/2 with one card and 1/2 with and HSA card - then it won't show up as 1 credit card payment. It is confusing to the patient

                          1 vote
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                            1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ledger report

                            I would like a report of either the patient's ledger or the family ledger which isolates a given time period and gives the totals for treatment and payments. If you can isolate and total private payments over ins payments that would be helpful also.

                            48 votes
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                              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ledger

                              If a patient pays with 2 or more credit card payments on the same day, I would like to print a receipt that shows 2 different payments, not a combined payment.

                              1 vote
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                                0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • Insurance CC payments & Dentrix pay

                                When processing an insurance cc payment the Dentrix pay screen should pop up and allow cc processing (manually) so the cc payment can be correctly entered into the patients ledger. The work around suggested is to enter and then delete the cc payment manually entered. Really? Dentrix needs to better beta test when rolling out eservices and partner solutions.

                                1 vote
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                                  0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                • Change the ledger format, and make it easier to read and decipher.

                                  The whole accounting system is terrible.
                                  Why would a payment on an account by insurance, for today. Effect the aging of the account. for an old patient balance. ???
                                  IE John owes $100 for treatment in January.
                                  His sister comes in in March, treatment and balance for her is pd.
                                  The old a/r`s now go back to current owing and not over 90 Days..
                                  That is totally giving the wrong information. of what is over 90 and owing. Even reports do not show that older balance. The Accounts then get out of control. You think you are taking care of…

                                  1 vote
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                                    0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please allow additional colors for different payment types

                                    Please allow additional colors for different payment types

                                    4 votes
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                                      0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Please fix Claim Status Note In Batch Insurance payment Entry

                                        I used to be able to put my notes directed into the Claim Status Note in the Batch Insurance Payment Entry, but since the G6.1 updates started I have not been able to, I have had to open each claim individually from the Batch Insurance Payment Entry area and enter the claim note in the opened claim. It adds like 3 extra steps that I didn't used to need to do. If I enter a not in the claim Status note box directly from the Batch Insurance Payment Entry- it deletes when I post the claim. It has not been…

                                        3 votes
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                                          0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Claim window too big!

                                          EZDental 12 upgrade made the claims window too large, and there is no way to adjust it. Posting EFTs is more difficult now, because we open more than one window - one for the ledger and one for the EFT - and still need to be able to see date, procedure, provider, etc. Please make it so that we can adjust the size of the claims window.

                                          1 vote
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                                            0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
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