Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. There are several insurances that do not take e-file. I want to set up those insurances only to print.

    08:29:16) You said to Jade A.:
    I thought there was a way to have certain claims automatically print when batched. Is that possible with the G6 version?

    (08:30:22) Jade A. said to you:
    Let me check on that. One moment please.

    (08:31:25) Jade A. said to you:
    It should be on the Office Manager. If you click on File then Batch Insurance Claims, you will the Option to Print it right away.

    (08:32:17) You said to Jade A.:
    I don't want to print all of them. There are several insurances that do not take e-file. I want to set up…

    7 votes
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      1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • Most offices have a membership plan for patients. Would like a way to set it up in Dentrix with multiple renewal dates

      We have a membership plan for patients with no insurance. Feel that Dentrix should have a way to post it in computer as a membership plan instead of insurance as we have been doing. Need to be able to have multiple different renewal dates.

      38 votes
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        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
      • Can you add the function to bill a medical claim after billing a dental claim?

        Add the ability to bill a Medical claim after billing the dental insurance, please.

        31 votes
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          2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
        • When Insurance eligibility report is ran can the breakdown please be saved in the Doc Center?

          I would like for the eligibility breakdown to be added in the Doc Center for each patient when verified

          4 votes
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            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
          • Would like to be able to put in 3rd and 4th insurance

            Would like to have a 3rd and a 4th insurance section. We have many now especially with adult children still on their parents insurance.

            219 votes
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              4 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
            • increasing the time for archiving images in ecentral

              The images under the claim submission report aren't available past 30 days to review and I would like to see it extended to at least 60 days. The insurance often doesn't get back to us in a timely manner and will let us know that the claim has up to 45 business days to process. If they come back and say the information submitted was incorrect then we can't disagree if we can't verify what we sent.

              6 votes
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                2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
              • Max not being counted toward preventive services.

                Some insurance plans don't apply the max towards preventive procedures. We need away to mark this, that way it won't say the patient is maxed when they really aren't.

                246 votes
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                  2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                • It would be nice if the Hygienists notes could be included with the Perio charting on 1 page for insurance companies.

                  Please allow notes to be added during Perio charting so that this may be submitted on same page for insurance companies. Insurance companies are asking for more information to be included with claims. Especially for Perio claims.

                  12 votes
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                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Procedure order within insurance claims

                    I know that sorting can be tricky when it comes to software, but something really should be done about this issue. I don't know what it is about Dentrix, but it doesn't seem to be built upon rules or algorithms in certain instances.

                    This is very evident when it comes to how procedures get sorted within a claim. For some reason, Dentrix cannot seem to sort the procedures within a claim in the same order each time based on a set of criteria. I don't care if it chooses ADA code, tooth number...whatever, it should be able to order/sort things…

                    3 votes
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                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • Need $0.00 insurance payments split to correct provider. It is currently defaulting to primary provider. Needs to reflect correct provider

                      When entering a $0.00 payment through an insurance claim when posted to the ledger it always defaults to the patient's primary doctor provider, when the patient actually saw a hygiene provider. We need the ledger to reflect that the hygienist received the $0.00 payment not the doctor.

                      3 votes
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                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                      • there is a glich with insurance claims

                        whenever a claim is created there is a section that automatically puts the "referred to" doctors name if there is a procedure in the chart for that referral, this MUST be corrected since the visit does NOT apply to the "referred to" procedure

                        1 vote
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                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add a way to track what type of card was used for payment.

                          Noticed that there was an enhancement in G6 to have the ability to post ins payment as either Check Payment, Electronic Payment or Credit Cart Payment - which is great. Could we have the ability to discern which type of Credit Card? - MasterCard, Visa, Discovery or American Express (most insurance would use a Visa or Mastercard) but it will be helpful for our end of the day reconciliation. We don't really need the last 4 digit of the Credit Card - Maybe replacing this entry by Type of Card: then we could manually enter the type of card used…

                          3 votes
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                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                          • Reinstate Insurance Estimate amount when payment from Insurance Claim is paid

                            Reinstate Insurance Estimate amount when payment from Insurance Claim is paid
                            Was told it was put back in in G6 then taken back out.

                            6 votes
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                              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Medical claims need to show up on insurance aging report.

                              Outstanding medical claims need to show up on insurance aging report.

                              4 votes
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                                1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              • co pay amount to show on the appt information screen for that exact Treatment scheduled

                                There needs to be a field for the co pay amount of the specific appt. -when you open that appointment from the appt book - Without having to go into the TX planner and pick the specific appt as first option - You could open the appt and give the patient their copay amount on Exact TX scheduled.

                                86 votes
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                                  1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                • It would be great if we could create an insurance form at all times, whether or not the procedure is open on a different workstation.

                                  As it stands now, when the procedure note is open on a workstation and the insurance claim is created, that particular procedure won't be put into the insurance form. It would be great if that wasn't affected and all of the procedures would be added even if someone was putting in a note.

                                  1 vote
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                                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Select Default insurance Payment Type

                                    While posting insurance payments, allow us to be able to lock in the payment type; i.e. check/electronic/card and leave it set until you change it. This feature in G6.4 has added an extra step while posting multiples of the same type of payment, slowing down the process. This will not only help our office but every office that uses Dentrix. :)

                                    5 votes
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                                      1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Print a report for ASSIGNED CLAIMS AGING only!

                                      Please create on option to print only an ASSIGNED AGING report...
                                      There is no need for our office to track non-assigned claims, as the patients have already made payment and the dentist is out of network.
                                      Insurance companies tend to limit the release of information to practices when the claim in non-assigned.

                                      A second part to this suggestion is that we should not have to enter a payment for a non-assigned claim. The claim should not be left unresolved if it's non-assigned. It should automatically be resolved.

                                      Please consider seriously consider these suggestions. It's a waste of paper, ink, and…

                                      2 votes
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                                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Medical/Dental Tx Planner

                                        It would be helpful if Dentrix provided an option on the tx planner for Dental Vs Medical coverage! Somewhat like the pri/sec dental ins columns but with medical indicating exact amounts for certain procedures.

                                        PLEASE CONSIDER!

                                        1 vote
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                                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • set up the ADA code to automatically attach an x-ray or image?

                                          set up the ADA code to automatically fetch an an x-ray or image from our imaging software to attach directly to the claim?

                                          4 votes
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                                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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