Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Add another insurance option for entering orthodontic benefits seperate from dental. Often there is a seperate lifetime benefit for ortho.

    Add a tab in the insurance information module to input ortho benefits. This would help with estimates and with tracking ortho vs. dental benefits.

    124 votes
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      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • insurance benefits

      Make it so we may tell the system whether to apply insurance payments for preventive/diagnostic services against the maximum or to not. Many plans do not consider those benefits to be part of the yearly maximum.

      16 votes
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        1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
      • The ability to check batch eligibility to Dentrix eCentral for Dentrix Enterprise

        We would like the ability to check batch eligibility for insurance through Dentrix Enterprise in order to save staff time from doing this manually.

        21 votes
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          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
        • Insurance Plan Details

          Insurance plan details, frequencies & limitations should be attached to the Insurance Data record and then used to advise if they have reached limitation for that procedure. Also alert you when treatment planning.

          7 votes
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            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
          • 4 votes
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              1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
            • Batch Insurance Payments Selecting Multiple Groups/Plans or by Payor ID

              Bulk Payments - Batch Insurance Payments - Ability to Select Multiple Groups/Plans or by Payor ID

              15 votes
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                1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
              • Could you please develop a way to globally change an insurance company address??

                There should be an easier way to update an insurance company address other than having to go into each entry individually and manually changing it!! Delta Dental of MA has changed their mailing address twice in the past 3 years and we have hundreds of Delta entries in our system!

                7 votes
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                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                • Eclaims

                  Why can't we delete a claim from ECental? If an error was made Example: 2 surface filling and then they tell us it is a 4 surface filling after we sent eclaim.

                  6 votes
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                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Insurance option to calculate met deductables and out of pocket payments

                    Just recently had to fill out U.S. Census for the practice and ran into some detailed questioning, in which one question that is almost impossible to answer without some type of help from our reporting system. In Dentrix, I would like to see an option under insurance that can calculate a yearly total amount of deductables met, out of pocket and co-pay payments received from patients. With so many insurance plans out there, and with the deductables being different, I don't know how to answer the question and be accurate.

                    3 votes
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                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • NEA login

                      Since eCentral only keeps attachments for 15 days, it would be nice to have a login for the NEA website so that we can log in and look at the attachments that were sent with a claim. We had this with Practiceworks and I used it all of the time.

                      3 votes
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                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                      • Additional Provider ID

                        ADA Claim form Line #58-Additional Provider ID. In the Insurance Data screen under Provider Id, there should be an option to add an additional (unique to that insurance company) provider ID for individual insurance companies so that provider Id only shows up on that insurance companies claims and not on all claim forms.

                        1 vote
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                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • Notes for claims

                          Having a note option that's able to be attached to individual claims. This could allow staff to enter info about the claim and any correspondence with insurance company about this claim directly to it. This doesn't have to attach to the claim to go out with it, just so that staff in the office can all be on the same page regarding each claim.

                          1 vote
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                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                          • There are several insurances that do not take e-file. I want to set up those insurances only to print.

                            08:29:16) You said to Jade A.:
                            I thought there was a way to have certain claims automatically print when batched. Is that possible with the G6 version?

                            (08:30:22) Jade A. said to you:
                            Let me check on that. One moment please.

                            (08:31:25) Jade A. said to you:
                            It should be on the Office Manager. If you click on File then Batch Insurance Claims, you will the Option to Print it right away.

                            (08:32:17) You said to Jade A.:
                            I don't want to print all of them. There are several insurances that do not take e-file. I want to set up…

                            46 votes
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                              2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              Trevor Terry responded

                              We’ve been unable to find an option like this existing prior to G6, however – this is a good idea, I’ll make sure that it’s properly documented.

                              Thanks for the request.

                            • Print Insurance Demographics from family file

                              The specialists we work with want us to send the patients insurance demographics when we refer someone over. Unfortunately, printing this information is not even an option. Currently we have to take a screen shot and send it over, which is usually a little blurry.

                              Can you make an option for this to be printed, or sent to document center so we can send it from there?

                              3 votes
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                                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              • I would like to be able to add a fee schedle of select codes directly into the payment table.

                                When entering downgrades I add all at the entry of the plan. II would like to be able to create custom "fee schedules" to quickly upload. For example Delta Dental plans that down grade comp. post. fills and crowns. Id like to create just those codes in a "fee schedule" with the Downgraded fees to upload in the click of a button rather then manually loading code by code fee by fee. Its amazing how many people have no clue what the payment table even is!!

                                1 vote
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                                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                • When assignment is to the patient, ledger should estimate $0 payment

                                  When an insurance plan does not accept assignment it would be nice to specify that on the whole plan set up (not just the family file) and for the ledger to calculate as if the patient owes the full portion.

                                  3 votes
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                                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • EClaims services needs to include bringing over Insurance Benefit Data into the Patient Insurance File Fields

                                    I was under the impression that my eclaims services would not just verify insurance eligibility but actually bring insurance data over into the Dentrix insurance fields like Trojan Professional Services or systems. This is one reason I signed up for eclaims. Trojan Professional Services also does automatic eligibility checks but it has a data base of plans that plug in the notes and numbers related to the plan into Dentrix insurance fields for a patient's Family File. Consider buying into Trojan services for all Eclaims offices and integrate it into your eclaims services. I would pay you added $25 per…

                                    27 votes
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                                      1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                      Trevor Terry responded

                                      This is an excellent idea, thanks for sharing it!

                                    • Customize Individual/All Coverage Policies

                                      Most individual coverage policies (insurance that a patient obtains on his or her own) has a benefit reset month based on when they started to pay for that policy. Currently, we do not have a way to individualize those plans beyond making pop-ups and notes in the family File. Additionally, some patients may have waiting periods for certain services (same is true even for employer based coverage) while others have the waiting periods waived and there is no way to differentiate.

                                      We should be able to enter a subscriber of a coverage without having to enter that person as part…

                                      6 votes
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                                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • I would like there to be an option where you can search patients by the type of insurance they have. For example, insurances that we don't u

                                        I would like to be able to search patients by the type of insurance plan they have. For example, insurances that we don't use a lot that new patients may have questions about if they have it. I know we have a patient who has Delta AARP but cannot remember who. If I was able to look up by insurance who was Delta AARP I would be able to easily find the patient and assist them better with their insurance questions.

                                        6 votes
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                                          1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Video tutorials

                                          Could you add more in-depth detailed video tutorials for case examples

                                          1 vote
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                                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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