Add the ability to set up a third (tertiary) insurance in the patient's Family File, and even a fourth (quaternary). This is increasingingly important because so many people are picking up Aflac's supplemental insurance. This is also needed for when a child's parents are divorced and have remarried, and both parents and/or step parents have insurance coverage for the children.

It would be nice if there was a box to check when posting Insurance payments, if the patient has met their annual maximum (Per the EOB). This box, when checked, would then create a noticable alert in ledger, family file, and the tooth chart, to aid in giving patients more accurate information about their dental benefits and estimated co-payments when scheduling appointments. This would be especially beneficial when patients have received care at another office.

It is very time consuming to downgrade each treatment plan option that is not covered by insurance-- for example, if patients have a cavity on their back molar teeth, we have to offer both the amalgam and composite as options-- however, we must manually override their insurance coverage for the composite to what the insurance would cover for an amalgam. It would save A LOT of time if Dentrix could automate this feature.

ins. plan info area alerts should be able to be attached to group so it is not necessary to attach Patient or Family Alerts to each persons info. Such as fee schedule or 100% 1st recall and 50% 2nd recall of the year or a phrase that needs attached for certain insurance cos. Some groups have 100 to 300 people attached so 1 alert would be fabulous to do.

When a patient who hasn't had dental insurance now has insurance, it would be nice to have an area to indicate when that insurance was in effect. We currently have to then go back through all the services listed and click on "do not bill insurance" so the procedures will not be displayed when we run the "Procedures not attached to insurance" report. If there was a way to default those prior services to "do not bill dental insurance" prior to a specified date, that would be WONDERFUL!!!!

This added calculation would prevent issues when using the insurance fee schedule and sending out the office fees on insurance claims. There would be easier interpretation of returning claims and create trust with the patient.

Enable insurance estimates to factor in waiting periods. Similar to a plan maximum that is calculated per patient, this would allow us to put in any waiting periods for basic or major services per patient. Treatment plan and ledger estimates would be more accurate.

An option in the insurance breakdown to NOT have preventive/diagnostic services deducted from the annual maximum. Several large insurance companies and groups do not count cleanings,exams, etc against the annual maximum. It would make it alot easier for treatment planning and providing estimates if the annual maximum could be kept accurate in the system for these groups.

THE NEW UPDATE NOW ALLOWS US TO SEPERATE ACCTS WITHOUT EVERYONE BEING OUT OF DENTRIX. WE SHOULD BE ABLE TO JOIN DUPLICATE EMPLOYERS AND INSURANCE PLANS IN THE SAME FASHION!

Coverage Table, has multiple boxes for deductibles, but we need Annual Benefits broken down for example: $1000 for general: $1000 for perio: $750 for ortho. We need ability to post benefits and for Dentrix to allocate according to code to the correct Annual Max for that benefit.

Please provide an option in the Treatment Planner to give insurance coverage estimates using the next calendar year's renewed maximum. We often have patients that have met their annual maximum but would like estimates for work they plan on having done the next calendar year. Subtracting annual deductibles would also apply here.

It would be wounderful if we had the option to select claim denied and for it to show on the patient ledger. With out printing 0.00 on the deposit slip

There is Standard, Non-Dup and No Dual.
When it is not dup which means primary has to run out before secondary kicks in there is no way to show the patient on the Treatment Case what their insurance is going to cover. We have to manipulate the treatment and the figures and hope we got it right. Can't we have an option for Standard - secondary covers what primary doesn't, Non-Duplicate - secondary kicks in after primary maxes out and Non Dual - secondary doesn't cover.

When a patient comes in with a new dental insurance, It seems that when you change the insurance information to the new coverage, it changes the old claims that are in history (ledger) to the new insurance coverage. It should not change insurance name once the claim has been sent and paid for.

I would like to be able to attach the write off amount to a code.

Add a place for an explanation when posting an insurance payment that displays on statements if a deductible was applied or reason for unexpected denial or copay.

PLEASE automatically upload updated fee schedules from insurance plans.

It would be helpful, in addition to the request to have freq limits added to the coverage table, to have Information on major prosthetics pay date: Prep or Seat?? Sometimes this is crucial when treatment planning over two benefit years.

It would be nice to have a button in the Family File Insurance box that would allow you to update any treatment plan fees that are already in the computer. So when you are changing a patient's insurance you don't have to check the treatment planner to see if they have any outstanding treatment plans and then update them one by one. Very time consuming!

It would be helpful to be reminded that the patient has used an insurance benefit elsewhere (previous g.p., specialists, etc.) and the ability to subtract it from remaining benefit as soon as it is known.