Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. Frequencies and Limitations

    It is very important for clinical and billing staff to have this information.

    Each drop box provides the option of # of months it is allowed, # of years it is allowed, or if it is allowed # of times per period (see example attached).

    178 votes
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      8 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • be able to make changes to a closed claim

      You should be able to make changed to a closed claim. example: patient provided me with only 1 insurance. created the claim, sent it out, received payment, and entered the payment to the claim in which the claim is closed not. Now the patient realized that they have a secondary insurance. apparently since the claim is closed I cannot create another claim. It has to be deleted and recreated as well as the payment already imputed.

      150 votes
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        4 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
      • Create the Option to Choose what Services are Deducted from the MAX Allowance.

        Some Insurance Maximums are not reduced by Preventative or Diagnostic Care. Please allow us the options to check what categories get deducted from the Max Allowance.

        108 votes
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          3 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
        • 3 Insurance plans

          Many federal employees have 3 insurance plans. 2 dental and 1 medical. The BC BS medical plan must be filed first before either of the 2 dental plans will pay. Dentrix only allows 2 plans to be entered which means the 3rd claim is done manually.

          95 votes
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            4 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
          • waiting periods

            There needs to be a place to enter effective dates for insurance plans that have waiting periods. Some plans have different waiting periods for basic and major. There is no flag or warning when there is a waiting period

            145 votes
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              3 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
            • Updating Insurance plans

              It would nice to be able to change a billing address for an insurance in one place and have it automatically update that insurance address on all plans. (associated with that ins carrier). Instead of having to open the insurance maint. and pull all of the insurance plans with that insurance provider and change it on all of them individually.

              54 votes
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                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
              • Add another insurance option for entering orthodontic benefits seperate from dental. Often there is a seperate lifetime benefit for ortho.

                Add a tab in the insurance information module to input ortho benefits. This would help with estimates and with tracking ortho vs. dental benefits.

                235 votes
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                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                • Guardian insurance company has changed their address. I would like to change all Guardian insurance at once vs. doing each plan individually

                  Guardian insurance company has changed their corporate mailing address. I would like to change all Guardian insurance companies in our system vs. doing each plan individually

                  37 votes
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                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Insurance report

                    Need a SUMMARY report of each insurance company's totals for the year. What was charged out, and what the provider write off was.

                    21 votes
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                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • 3rd and 4th insurance carrier

                      We have patients with 3 and 4 carriers but the system only allows for 2

                      7 votes
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                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                      • a way to change an insurance company's address and ohone

                        We need a way to change an insurance's address & phone for all employers who have that particular insurance all at the same time instead of updating each employer, one by one.

                        14 votes
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                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • please make insurance carrier address changing easier bulk changes

                          please make insurance carrier address changing easier bulk changes
                          when an insurance company changes the address we need to change each individually we need a bulk change option

                          7 votes
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                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                          • Need to Add a way to Track Insurance that doesnt Include Preventative deducting from Maximum.

                            Add a feature to check so that Insurance maximum is not used or deducted from when they have a plan that Preventative does not touch any of the Yearly or Fiscal Maximum insurance dollars.

                            9 votes
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                              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Insurance Breakdown

                              I was wondering if we could create a form within dentrix that is an insurance breakdown that can be populated for each patient that would list the patients insurance there maximum, any rollover if applicable, the frequencies for each code and the percentage for example see the attached file but give us the rights to enter manually and save to the patients doc center so we can make changes if there are insurance changes and update yearly when insurance renews.

                              4 votes
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                                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              • Payer is spelled payer, not payor

                                Payer is spelled "payer" not "payor"

                                3 votes
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                                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                • TX dentist is also the billing dentist for Insurance, need NPI Type1 in box 54, NPI Type2 in box49 for 2012 ADA claim form

                                  Dentrix needs to have a place to enter an individual npi and also a business npi for insurance claim forms.

                                  1 vote
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                                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Annual Max Benefits

                                    We need an option to prevent certain benefits from applying to the yearly max benefits. This is time consuming and can be easily missed- and we can not properly print an accurate treatment plan.

                                    3 votes
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                                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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