Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Add another insurance option for entering orthodontic benefits seperate from dental. Often there is a seperate lifetime benefit for ortho.

    Add a tab in the insurance information module to input ortho benefits. This would help with estimates and with tracking ortho vs. dental benefits.

    66 votes
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      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • The ability to check batch eligibility to Dentrix eCentral for Dentrix Enterprise

      We would like the ability to check batch eligibility for insurance through Dentrix Enterprise in order to save staff time from doing this manually.

      21 votes
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        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
      • Batch Insurance Payments Selecting Multiple Groups/Plans or by Payor ID

        Bulk Payments - Batch Insurance Payments - Ability to Select Multiple Groups/Plans or by Payor ID

        15 votes
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          1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
        • There are several insurances that do not take e-file. I want to set up those insurances only to print.

          08:29:16) You said to Jade A.:
          I thought there was a way to have certain claims automatically print when batched. Is that possible with the G6 version?

          (08:30:22) Jade A. said to you:
          Let me check on that. One moment please.

          (08:31:25) Jade A. said to you:
          It should be on the Office Manager. If you click on File then Batch Insurance Claims, you will the Option to Print it right away.

          (08:32:17) You said to Jade A.:
          I don't want to print all of them. There are several insurances that do not take e-file. I want to set up…

          42 votes
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            2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
            Trevor Terry responded

            We’ve been unable to find an option like this existing prior to G6, however – this is a good idea, I’ll make sure that it’s properly documented.

            Thanks for the request.

          • Processing pre-treatment estimates into completed visits

            It would be nice to turn a pre-treatment estimate into an actual claim once the treatment is complete and submit it directly from the PTE. In the pre-treatment estimate, all x-rays, supporting documentation, and insurance pre-authorization approval numbers have already been entered. Seems redundant to have to create a new claim and add the pre-auth number if it's already been done in the PTE. Plus, once tx is complete, the pre-treatment estimate appears outstanding in the pt's treatment plan.

            31 votes
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              1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
            • EClaims services needs to include bringing over Insurance Benefit Data into the Patient Insurance File Fields

              I was under the impression that my eclaims services would not just verify insurance eligibility but actually bring insurance data over into the Dentrix insurance fields like Trojan Professional Services or systems. This is one reason I signed up for eclaims. Trojan Professional Services also does automatic eligibility checks but it has a data base of plans that plug in the notes and numbers related to the plan into Dentrix insurance fields for a patient's Family File. Consider buying into Trojan services for all Eclaims offices and integrate it into your eclaims services. I would pay you added $25 per…

              21 votes
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                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                Trevor Terry responded

                This is an excellent idea, thanks for sharing it!

              • I would like there to be an option where you can search patients by the type of insurance they have. For example, insurances that we don't u

                I would like to be able to search patients by the type of insurance plan they have. For example, insurances that we don't use a lot that new patients may have questions about if they have it. I know we have a patient who has Delta AARP but cannot remember who. If I was able to look up by insurance who was Delta AARP I would be able to easily find the patient and assist them better with their insurance questions.

                5 votes
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                  1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                • Insurance report

                  I would like to be able to run a report that would list all insurances, group number, division number and employers and be able to export it into excel so that I can clean up the list easier.

                  3 votes
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                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Quantitative Insurance Report

                    I would like to be able to run a report that shows how many patients have a certain insurance plan - for example: 30 patients are covered by Aetna, 50 patients by Delta, etc. It would be really helpful in deciding whether or not to participate with certain insurance companies.

                    I understand that the current report does list all of the patients but it doesn't count them for you. We have thousands of patients and to count them by hand would be very time consuming.

                    4 votes
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                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • Insurance Change

                      It would be of great benefit if the insurance coverage table and insurance plan notes were displayed in the Family File in another section without having to click into another section to see them. This could be populated when a patient with insurance is selected in the Family File. When the Family File is Maximized, there is plenty of room for this type of addition. We have seen this is Open Dental in their Family module. The coverage table and insurance plan notes are in a vertical column and does not take up much room. The section could easily be…

                      1 vote
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                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                      • allow report/list to show patients attached to particular fee schedule

                        allow report/list to show patients attached to particular fee schedule

                        5 votes
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                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • EDI/Itrans submissions

                          The ITRANS form or EDI form that was sent on behalf of the patient should be able to be reprinted (as the original) at any time not only the day of the treatment. It is a legal document and if a patient asks for a copy of the submission we should be able to give them the same one as the original

                          1 vote
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                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                          • Secondary Insurance

                            When we are making it so that the patient will receive the secondary insurance check themselves it would be helpful if on the financial agreement we could take away what secondary insurance is estimated to pay.

                            1 vote
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                              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Secondary Insurance Eligibility Check

                              We would like Dentrix to have the ability to check insurance eligibility for Secondary Insurances, either automatically or by clicking on the little "e" icon, just like it does for the Primary Insurance.

                              3 votes
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                                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              • insurance aging report for the subscriber add their birthdate..

                                insurance aging report add the birth date of the subscriber to the report. many carriers require subscriber birth date as well as the patient thank you

                                1 vote
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                                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                • Show patient's responsibility in an individual insurance claim.

                                  When you're entering the individual claim payment information, I would like to see an area where we can put what the insurance is saying what the patients responsibility is.

                                  1 vote
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                                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • When Insurance eligibility report is ran can the breakdown please be saved in the Doc Center?

                                    I would like for the eligibility breakdown to be added in the Doc Center for each patient when verified

                                    24 votes
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                                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Entering insurance payments

                                      Dentrix used to save the new fees when posting/entering payments when the update payment table was marked. It seems that function was lost several updates ago to the software.

                                      1 vote
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                                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • insurance benefits

                                        Make it so we may tell the system whether to apply insurance payments for preventive/diagnostic services against the maximum or to not. Many plans do not consider those benefits to be part of the yearly maximum.

                                        1 vote
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                                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Claims

                                          When submitting a claim to Excellus for QSRP (D4341), box 25 is required to indicate the Area of Oral Cavity: 10, 20, 30, 40. Dentrix is set up to automatically include this when using a quadrant code that. However Excellus wants tooth numbers, not letters (like UR, UL, LR, UL) in box 27. When the code is changed to indicate teeth ranges, then box 25 is left empty. There seems to be no way to have both boxes filled the way Excellus is requiring them to be filled. Can this be changed?

                                          1 vote
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                                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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