Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Add another insurance option for entering orthodontic benefits seperate from dental. Often there is a seperate lifetime benefit for ortho.

    Add a tab in the insurance information module to input ortho benefits. This would help with estimates and with tracking ortho vs. dental benefits.

    154 votes
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      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • be able to make changes to a closed claim

      You should be able to make changed to a closed claim. example: patient provided me with only 1 insurance. created the claim, sent it out, received payment, and entered the payment to the claim in which the claim is closed not. Now the patient realized that they have a secondary insurance. apparently since the claim is closed I cannot create another claim. It has to be deleted and recreated as well as the payment already imputed.

      29 votes
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        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
      • insurance benefits

        Make it so we may tell the system whether to apply insurance payments for preventive/diagnostic services against the maximum or to not. Many plans do not consider those benefits to be part of the yearly maximum.

        38 votes
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          1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
        • Insurance Plan Details

          Insurance plan details, frequencies & limitations should be attached to the Insurance Data record and then used to advise if they have reached limitation for that procedure. Also alert you when treatment planning.

          16 votes
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            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
          • waiting periods

            There needs to be a place to enter effective dates for insurance plans that have waiting periods. Some plans have different waiting periods for basic and major. There is no flag or warning when there is a waiting period

            14 votes
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              1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
            • Entering third and fourth insurances for a patient

              We are having more and more patients with 3-4 insurances. We would like it if you can make it possible to add up to 4 insurances.

              7 votes
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                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
              • Need global option to not attach a procedure to a claim when a procedure fee has been -0- out.

                The Do Not File To Insurance button is great when people use it. Would be nice to have Dentrix understand if a charge gets -0- out, not to attach it to an insurance claim to start with. When creating a claim using the button Ins Todays Procedures, any claims entered with a -0- need not be attached.

                7 votes
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                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                • G6.1 does not have the option to post a credit card payment on an insurance claim payment. Alot of insurance companies are doing that now.

                  Have the option to post a credit card payment for an insurance claim when the insurance company pays by virtual credit card.

                  4 votes
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                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • The ability to check batch eligibility to Dentrix eCentral for Dentrix Enterprise

                    We would like the ability to check batch eligibility for insurance through Dentrix Enterprise in order to save staff time from doing this manually.

                    21 votes
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                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • Rename specific insurance payments

                      When entering an insurance payment, it would be very helpful to be able to differentiate certain insurance payment types. EX: Iowa has 3 different types of medicaid. Then there is regular insurance. These need to be broken down when closing end of the month.

                      1 vote
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                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                      • Create the Option to Choose what Services are Deducted from the MAX Allowance.

                        Some Insurance Maximums are not reduced by Preventative or Diagnostic Care. Please allow us the options to check what categories get deducted from the Max Allowance.

                        3 votes
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                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • 7 votes
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                            1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                          • 3 Insurance plans

                            Many federal employees have 3 insurance plans. 2 dental and 1 medical. The BC BS medical plan must be filed first before either of the 2 dental plans will pay. Dentrix only allows 2 plans to be entered which means the 3rd claim is done manually.

                            1 vote
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                              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Option to bill more than 2 insurances

                              I really need the option to bill more than 2 insurances.
                              The situation arises very often. Examples are step family situations, employees that have a current employers dental ins and a retired dental ins, spouses with multiple coverages, medical polcies with dental riders, supplemental insurances.
                              Sometimes even though all the policies may not make payment I am required to bill the ins and provide an EOB denial before billing the next insurance.
                              This comes up in my office multiple times a day.
                              Dentirx offers no easy work around.

                              1 vote
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                                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              • More categories needed under insurance coverage table

                                The default insurance coverage table should have an option to add more than just the given 5 categories.
                                Some patients for example have a plan through Delta, so Delta fee schedule is needed. But they are also on an EPO fee schedule.
                                The only way I can get my treatment plans to show both fee schedules is if I input the EPO schedule into the default insurance coverage table, then select that coverage table while under the patients insurance coverage (select table option).
                                Just Delta has more than 5 EPO fee schedules, so this isn't working well for our office.

                                1 vote
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                                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                • Statement Addition: Insurance disclaimer

                                  Please, add an explanation to statements regarding insurance. Stating that balance may not reflect pending insurance payment.
                                  When sending statements, patients call upset that they're receiving a statement because they've already paid their portion at the time-of-service. Thank you.

                                  1 vote
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                                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • entering

                                    having the capability to put third insurance

                                    1 vote
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                                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Insurance Recoupment

                                      Insurance Recoupment/Overpayments:
                                      I believe it is absurd that an insurance recoupment through Dentrix has to be posted as an adjustment instead of what it actual is a negative payment. The office should be able to reconcile every penny that comes in and out. I don't want to have to look through several reports to find out why my monthly/yearly deposits do not match amount placed in bank. Dentrix needs to allow posting of a negative number to reflect these types of payment recoupments.

                                      I have worked with multiple billing medical software, and have always been able to account for a…

                                      1 vote
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                                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Batch Insurance Payments Selecting Multiple Groups/Plans or by Payor ID

                                        Bulk Payments - Batch Insurance Payments - Ability to Select Multiple Groups/Plans or by Payor ID

                                        15 votes
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                                          1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow changing the secondary insurance without having to close the primary claim if secondary insurance changed!

                                          When you try to change the secondary insurance on a claim where the primary insurance has already been sent and paid you have to delete the primary claim(which means deleting the attached payment if the claim has paid) and completely redo the claim. We need a way to just update the secondary insurance.

                                          1 vote
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                                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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