Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. be able to make changes to a closed claim

    You should be able to make changed to a closed claim. example: patient provided me with only 1 insurance. created the claim, sent it out, received payment, and entered the payment to the claim in which the claim is closed not. Now the patient realized that they have a secondary insurance. apparently since the claim is closed I cannot create another claim. It has to be deleted and recreated as well as the payment already imputed.

    86 votes
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      1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • Add another insurance option for entering orthodontic benefits seperate from dental. Often there is a seperate lifetime benefit for ortho.

      Add a tab in the insurance information module to input ortho benefits. This would help with estimates and with tracking ortho vs. dental benefits.

      176 votes
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        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
      • Updating Insurance plans

        It would nice to be able to change a billing address for an insurance in one place and have it automatically update that insurance address on all plans. (associated with that ins carrier). Instead of having to open the insurance maint. and pull all of the insurance plans with that insurance provider and change it on all of them individually.

        17 votes
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          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
        • 3 Insurance plans

          Many federal employees have 3 insurance plans. 2 dental and 1 medical. The BC BS medical plan must be filed first before either of the 2 dental plans will pay. Dentrix only allows 2 plans to be entered which means the 3rd claim is done manually.

          19 votes
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            2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
          • Create the Option to Choose what Services are Deducted from the MAX Allowance.

            Some Insurance Maximums are not reduced by Preventative or Diagnostic Care. Please allow us the options to check what categories get deducted from the Max Allowance.

            20 votes
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              1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
            • insurance benefits

              Make it so we may tell the system whether to apply insurance payments for preventive/diagnostic services against the maximum or to not. Many plans do not consider those benefits to be part of the yearly maximum.

              74 votes
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                1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
              • waiting periods

                There needs to be a place to enter effective dates for insurance plans that have waiting periods. Some plans have different waiting periods for basic and major. There is no flag or warning when there is a waiting period

                45 votes
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                  1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                • Insurance Plan Details

                  Insurance plan details, frequencies & limitations should be attached to the Insurance Data record and then used to advise if they have reached limitation for that procedure. Also alert you when treatment planning.

                  38 votes
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                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Entering third and fourth insurances for a patient

                    We are having more and more patients with 3-4 insurances. We would like it if you can make it possible to add up to 4 insurances.

                    16 votes
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                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • Address changes for Insurance Companies

                      Need to be able to change address for Insurance companies with the same address all at once instead of 1 by1

                      4 votes
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                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                      • a way to change an insurance company's address and ohone

                        We need a way to change an insurance's address & phone for all employers who have that particular insurance all at the same time instead of updating each employer, one by one.

                        6 votes
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                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • Guardian insurance company has changed their address. I would like to change all Guardian insurance at once vs. doing each plan individually

                          Guardian insurance company has changed their corporate mailing address. I would like to change all Guardian insurance companies in our system vs. doing each plan individually

                          4 votes
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                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                          • Secondary Insurance

                            We would like the ability to not show the secondary insurance on the primary insurance claim (Box 11). Even though Medicaid's are the payor of last resort, the commercial insurances are denying due to having other insurance and we have to resubmit, sometimes multiple times, to get paid from the primary.

                            3 votes
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                              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Insurance enhancement

                              Have the ability to attach a Blank ADA standard claim form to treatment planned procedures. The VA requires pre-treatment reviews to be submitted on claim forms.

                              4 votes
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                                0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              • Posting Ortho Insurance Payments

                                When posting an ortho insurance payment, to be able to debit back remaining difference to the insurance balance rather than the patient.

                                4 votes
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                                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                • Need global option to not attach a procedure to a claim when a procedure fee has been -0- out.

                                  The Do Not File To Insurance button is great when people use it. Would be nice to have Dentrix understand if a charge gets -0- out, not to attach it to an insurance claim to start with. When creating a claim using the button Ins Todays Procedures, any claims entered with a -0- need not be attached.

                                  8 votes
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                                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Batched Claims

                                    Please come up with a feature where you're able to print a report for batched claims. If you can batch a claim, we should be able to print a report for it right?

                                    1 vote
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                                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Insurance Plan information - update field should auto populate with date entered/changed

                                      When updating insurance plan info and/or entering new plan it would be helpful to have the insurance plan info field automatically update with the new date (based on the date the new info is entered) - Right now we have to change this information manually. It is helpful to know it the plan information has been updated so that we are not back tracking multiple times to verify current information. Wastes valuable time.

                                      4 votes
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                                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Would like to generate a list of patients that have 100% basic coverage

                                        Would like to generate a list of patients that have 100% basic coverage. Would be helpful for end of year trying to get patients in

                                        1 vote
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                                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Should be able to update an insurance companies address one time for all the plans and not have to do each one seperately.

                                          Should be able to update an insurance companies address one time for all the plans and not have to do each one seperately

                                          1 vote
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                                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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