Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. pt status

    Under the status menu in the family file. I think there should be other options.
    examples:
    Inactive-Pt Moved
    Inactive-Insurance Change
    Inactive-Pt Unhappy/Switched Dentist
    Pt on Hold- Getting new Ins/Job
    This would make it easier for tracking.

    180 votes
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      8 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
    • making a child, who is now an adult, there OWN head of household

      So here I go again!!!! I have a child who is now an adult coming back to the practice. Mom and Dad still have open treatment plans and perhaps a balance on their account, which has absolutely NOTHING to do with the child. I cannot make this child, who is an ADULT now, their own HOH because of their parents issues. But Dentrix requires all balances be at zero and all treatment plans completed. So I either have to go in and write off (temporarily) any balances owing and remove ALL treatment plans(completed or not) so I can move this…

      68 votes
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        4 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
      • Better tracking of New Patients

        I cannot create accurate new patient reports because the first visit date inaccurately populates with the date a non-patient is created, or an appointment is scheduled. It also includes patients that have been created but have no appointment. I need a report that includes patient based on the date they actually had their first appointment in our office. Right now I have to manually do the research and chance each family file with an accurate date.

        13 votes
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          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
        • Insurance Benefits not applying Preventative to Yearly Max

          Many insurance companies are no longer applying Preventative services to the patients yearly max. This affects our treatment plan estimates we are giving to our patients. There should be a way that we can set groups to no apply prev. to the max just as we can the deductibles.

          9 votes
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            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
          • Preferred method of contact. We have some patients that do or don't want texts or emails.

            Add a preferred method of contact. We have some patients that do or don't want texts or emails.

            2 votes
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              0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
            • RED Balance in Family File (like Cont. Care)

              If there is a balance (anything over 0.00) instead of it being colored black like everything else in the family file - it would stand out better if it was bold/colored red like the past due Cont. Care.

              115 votes
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                2 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
              • The check mark inside the boxes on the health history are to faint to see...Change to bright red

                When pts review their health history, the check marks in the boxes are to faint to see. It would be nice if the check marks were a different bright color...easy for the eye to glance at.

                7 votes
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                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                • no show appointments

                  When a patient no shows us we add it to the ledger as a DFA. The family file has a "missed appt:" area, but every time an appointment is broken for any reason it is counted as a missed appointment. Even if they reschedule. I would like a place that actually tallies the No show appointments. It would be great to see at a glance how many a patient has.

                  2 votes
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                    1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                  • Family File Production Report

                    I'd like a family file production report. I'd like to be able to look at each family and see how much production that particular family has generated.

                    4 votes
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                      0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                    • Within the same family we should have the capablilty to enter different home phone #'s for adult children not living in the same household.

                      There should be a way to enter different home phones for adult family members not living in the same household. Not all family members live in the same house. The system allows different cell numbers to be allocated to specific family members it should do the same for home numbers as well. This creates a problem in the appointment book section because household number shows up and it may not be the best number to contact a patient at when confirming appointments

                      1 vote
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                        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                      • ON THE PT LEDGER, THERE SHOULD BE A MEDICAL UPDATE , AS YOU HAVE FOR CONSENT AND MISSED APPT,WOULD BE MUCH EASIER TO KEEP TRACK .

                        ON THE PT LEDGER THERE SHOULD A AREA FOR MEDICAL UPDATE, AS YOU HAVE FOR LAST CONSENT AND MISSED APPT, THIS IS MORE IMPORTANT TO KEEP TRACK OF.

                        1 vote
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                          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                        • There needs to be a place in the Family file for emergency contact information.

                          There needs to be an additional entry field for emergency contact name and phone number and relation to patient.

                          3 votes
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                            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                          • Color coding pop-ups

                            It would be very helpful if you could color code the pop-ups. Our office uses pop-ups a lot for important notes on each patients chart, but a lot of the time they are overlooked. It would help if they were color coded. I believe if something is in red for example you will automatically look at it because it is different. You could use coloring coded pop-ups for just about anything, allergies, meds, collections etc...

                            1 vote
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                              0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                            • Update insurance information

                              When a claim is denied due to old insurance information, it would be nice to have a button to update to the new insurance and be able to file the claim without reposting and invalidating the old claim.

                              1 vote
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                                0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                              • Insurance being inserted when adding new family members to an existing family with insurance

                                When adding a new patient into an existing family file, the insurance is automatically pulled into the new patient's chart. We are running into issues with this when the new patient is not covered under the policy. You should have to manually add it, that way you can insurance that eligibility and history are verified.

                                3 votes
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                                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                • please add Health History update in patient information

                                  Be nice to have a Health History date in patient information in the family file that when we update Health History we update like we do with consents.

                                  8 votes
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                                    0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                  • bulk transfer referral to another provider without having to do it in each individual family file

                                    Ability to bulk transfer patients from one referral source (i.e. a dentist) to a new referral source (i.e. different dentist). For example, if Dr. A retires and Dr. B purchases office it is not possible to transfer all existing patients from Dr. A to Dr. B

                                    1 vote
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                                      0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Previous Broken Appointments, not just the last one.

                                      When I look at the family file, I just see a patient's most recent broken appointment along with the total number. I'd like to see ALL of the patients' missed appointments. When patients tell me they didn't miss 6 appointments and want to know when they were missed, I can only give them the latest broken appointment, not the dates of the others.

                                      1 vote
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                                        1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Family Members

                                        It would be efficient to be able to use a patient for insurance from a family member that is not in a family file without having to add the family members together. There are families who are divorced who have an absent parent that carries the insurance for kids and should not be listed as part of the family file. Some of the people that hold insurance for the kids but are not a part of a household are also patients and need to be listed as their own account guarantor on their own account. This would alleviate having to…

                                        3 votes
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                                          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Would like to be able to search for ACTIVE patient ONLY

                                          Would like to be able to search for ACTIVE patient ONLY by using the "Search By" option so that it will automatically begin to populate the list as you type...instead of having to type the patients' last name in Advanced Search, click the Active patients box only and then hitting the search button.

                                          5 votes
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                                            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
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