Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. RED Balance in Family File (like Cont. Care)

    If there is a balance (anything over 0.00) instead of it being colored black like everything else in the family file - it would stand out better if it was bold/colored red like the past due Cont. Care.

    75 votes
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      1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
    • Add "Next Visit" to the family file.

      First visit and consent seem to be the same date for most practices. The screen allows for consent date,m first visit date (one of those really oughta be enough) and then of course last visit. It would be lovely for it to say NEXT VISIT right there as well. I can't be the only one that thinks this

      94 votes
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        8 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →

        First Consent and First Visit aren’t always the same, and some users appreciate being able to track each one independently. However, I do think that tracking the next visit is a good idea, and we appreciate the feedback given, I’ve edited the title to reflect this. Going forward, lets try and keep idea submissions more professional.

      • Patient alert - setup default or groups

        When setting patient alerts, our choices are "select all" or go down the list to handpick at which point the alert pops up. It would be great to be able to setup default selections OR to setup groups. The groups would be a quick selection of modules that are predominantly used by different people (roles) in the office.

        1 vote
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          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow International Addresses

          How do I enter a patient's legal address from a different country? The software requests a state and this patient lives in Paris, France. How can I get this documented in my patient's legal record?

          1 vote
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            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
          • Leave Patient pics in .jpg format. Why the heck does DENTRIX chop off the file name in the patient picture directory?

            Why does DENTRIX chop off the .jpg from image files in the Patient Pic directory? It isn't like you are converting them to a proprietary image file. In the past, they were stored as .jpg, now they have no file name and in order to preview or view them, you have to add the .jpg extension.

            2 votes
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              1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
            • eliminate the dashes between digits on the social security numbers

              eliminate the dashes between digits on the social security numbers

              2 votes
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                1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
              • On the Select Patient screen, could you add a column that says "last visit date"?

                When I am searching for a particular patient in the "Select Patient" screen, and I only know a first or last name, it would be helpful to have a "last visit date" column so I could see at a glance who on the list was in the office recently.

                1 vote
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                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                • Enter city and zip code without State

                  Is that possible to enter zip code and city without State? An unusual case is the patient doesn't want to show State on his address, and I can't enter zip code and city without entering State. Thank you

                  1 vote
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                    1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                  • In the Medical Alerts section, when you type in updates in notes, it does not retain the format in which you type it. Frustrating

                    Hello. When updating notes in medical alerts, after choosing "ok", Dentrix does not retain the format in which the notes were typed. We prefer to keep new meds, etc. in list format. This basically scrambles the date and the entry, does not keep it in the format that it was typed. Please go back to the previous format for updating the Medical alerts.

                    5 votes
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                      0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                    • An indication of whether the parent is the biological, foster, guardian, step parent...

                      We see this often in a pediatric clinic. Alerts help but it would be much more simple just to have a drop down box that would indicate the relationship to a dependent child. It is common to have multiple parents within the family file due to their insurance coverage.

                      126 votes
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                        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                      • Flag Accounts to Alert when a patient turns 18

                        It would be helpful if Dentrix had a way to flag patients accounts so when a child turns 18 we are alerted to update their forms since they are now legally an adult.

                        82 votes
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                          2 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                        • make it where the subscriber ID will not take dashes

                          Please make it where the subscriber ID will not take dashes this makes claim submission and follow up way easier when the dashes are not entered.

                          1 vote
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                            1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                          • Medical Alert

                            When inserting the date in the family file notes box, it defaults to the top of the box (so that newest information is on top), but in the notes box in the Medical Alerts, the insert date line enters it at the bottom, so the newest information is not at the very top -- you have to scroll to the bottom to get the most up to date information. it would be nice if you could default for the insert date to go to the top.

                            12 votes
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                              0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                            • delete patient

                              Make deleted patients recoverable and generate an audit log entry detailing the deleted patient including their name and chart number.

                              1 vote
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                                0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                              • An area to add the reasons we referred a patient to any specialist.

                                In the patient's family file we need an area to add the reasons we referred a patient to any specialist. If you have an office trying to limit paper chart use this would be extremely helpful. We can add to patients who frequent specialist why they're going to them each individual time

                                19 votes
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                                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                • Saving Flag Settings

                                  Whenever putting in a new flag, you must select from the list of 33 items as to where you want your flag to pop up.

                                  If we are posting a financial flag, I select the same 15 items every time.

                                  It would be great if I can save my settings so that if it is something financial, I can have it apply to the same 15 items I always select and not have to scroll through the list of 33 and select.

                                  59 votes
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                                    0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Billing types for family file

                                    you should be able to change the billing type for each individual. sometimes children and spouses have different insurance

                                    12 votes
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                                      1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                    • special characters should automatically be rejected when entering patient info

                                      I was informed that having special characters in the patient information fields in the family file can cause issues in other areas. Why doesn't the program automatically stop us from being able to use these special characters? Like it does when creating a password? When creating a password, it won't let you create one that contains a character that is not allowed

                                      2 votes
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                                        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Insurance Group

                                        Have an option to DISPLAY in Family File the Patients attached to a Carrier/Group# without going to Office to generate a report.

                                        2 votes
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                                          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Gender

                                          Options for gender should be Male, Female and Other. Gender isn't binary. Having trans, non-binary or intersex patients listed as Male or Female if that isn't what best fits their identity is problematic and confusing for staff.

                                          79 votes
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                                            4 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
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