Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. pt status

    Under the status menu in the family file. I think there should be other options.
    examples:
    Inactive-Pt Moved
    Inactive-Insurance Change
    Inactive-Pt Unhappy/Switched Dentist
    Pt on Hold- Getting new Ins/Job
    This would make it easier for tracking.

    248 votes
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      11 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
    • making a child, who is now an adult, there OWN head of household

      So here I go again!!!! I have a child who is now an adult coming back to the practice. Mom and Dad still have open treatment plans and perhaps a balance on their account, which has absolutely NOTHING to do with the child. I cannot make this child, who is an ADULT now, their own HOH because of their parents issues. But Dentrix requires all balances be at zero and all treatment plans completed. So I either have to go in and write off (temporarily) any balances owing and remove ALL treatment plans(completed or not) so I can move this…

      110 votes
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        4 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
      • Better tracking of New Patients

        I cannot create accurate new patient reports because the first visit date inaccurately populates with the date a non-patient is created, or an appointment is scheduled. It also includes patients that have been created but have no appointment. I need a report that includes patient based on the date they actually had their first appointment in our office. Right now I have to manually do the research and chance each family file with an accurate date.

        19 votes
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          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
        • Preferred method of contact. We have some patients that do or don't want texts or emails.

          Add a preferred method of contact. We have some patients that do or don't want texts or emails.

          6 votes
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            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
          • add treatment and patient notes to More Information Box

            Add a box to show patient treatment plans on the "more information" tab and patient notes so we can use this to easily schedule the entire family without going to too many screens.

            9 votes
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              0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
            • I would like to be able to search our entire pt datebase to select an insurance subscriber for an adult child, or other family members.

              I would also like to be able to have a few kids under one parent as the responsible party and select the other parent (possibly divorced family) as the insurance provider. We have multiple adult children still on their parents insurance but they are responsible for their payments. The parents are getting statements for their whole family and we would like to keep it separate. We also do not like having to create a non-patient as the parent in the family file.

              1 vote
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                0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
              • Insurance Benefits not applying Preventative to Yearly Max

                Many insurance companies are no longer applying Preventative services to the patients yearly max. This affects our treatment plan estimates we are giving to our patients. There should be a way that we can set groups to no apply prev. to the max just as we can the deductibles.

                12 votes
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                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                • Update insurance information

                  When a claim is denied due to old insurance information, it would be nice to have a button to update to the new insurance and be able to file the claim without reposting and invalidating the old claim.

                  5 votes
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                    0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                  • Primary Number

                    Why does Dentrix treat a "home" number as the primary number. This is extremely outdated. The "mobile" number should be treated as the primary number, be searchable, and update on all patients in the family file.

                    3 votes
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                      0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                    • I'd like to see more visual features that will make collections accounts stand out, particularly on the family file.

                      I'd like to see more visual features that will make collections accounts stand out, particularly on the family file in the billing type field. Adding color options would be great. Status of collections would be helpful as well, i.e., active, bankruptcy, paid in full, skip trace, disputed, etc. It would be great if the patient name search could be designated by color if it's a collection account.

                      4 votes
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                        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                      • Date in the family file of last information update that can be linked with a quick letter

                        Have a date in the family file of last information update that can be linked with a quick letter and used in sorting/searching.

                        1 vote
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                          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                          • Please add a category for changing color of selected text, or highlighted text

                            When I click on family file, then in the insurance box, employer box, and type in the name of the employer, the anticipated text highlight needs to be a color. For me to change that color

                            1 vote
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                              0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                            • Fee schedule change

                              That when a fee schedule is changed for one member in the family file that automatically it will change for all existing family members in that account that have the same ins plan attached to them.

                              5 votes
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                                1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                              • dead line for claim

                                i think it will be much easier if we have a more detailed choices in terms of setting the deadline for insurance processing. Like theres a drop down choices from number 1 to 30 instead of just 1 to 6

                                1 vote
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                                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                • The check mark inside the boxes on the health history are to faint to see...Change to bright red

                                  When pts review their health history, the check marks in the boxes are to faint to see. It would be nice if the check marks were a different bright color...easy for the eye to glance at.

                                  10 votes
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                                    0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                  • I would like to have the ability to change bill types for multiple patients without going into each individual patient account.

                                    I would like to have the ability to change bill types for multiple patients without going into each individual patient account. So for flipping 1's to 2's, 6's to 7's, whatever it is.. I'd like to choose a large selection of patients with last name ending in A-K to be 1 type, L-Q to be another type, etc. Statement prep is time consuming every month and this would drastically reduce the time it takes to prep.

                                    3 votes
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                                      0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                    • We are on G7 Please cut down the number of steps it takes to enter health history

                                      At least allow for us to select multiple conditions rather than doing one at a time. the whole process for updating health history is very time consuming

                                      1 vote
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                                        1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                      • HIPPA Update

                                        Having an area to automatically tell you if you need to update a HIPPA form annually so you know to have patient update it when you check them in.

                                        1 vote
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                                          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Patient Flag Display

                                          When creating a patient flag, if selecting a pre-filled "Alert Note" (next to "Insert Dateline") for the note section, it would be amazing to have that auto-populate the areas (in the right column) where the alert should be displayed!

                                          3 votes
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                                            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
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