Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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How can we improve Dentrix?

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  1. making a child, who is now an adult, there OWN head of household

    So here I go again!!!! I have a child who is now an adult coming back to the practice. Mom and Dad still have open treatment plans and perhaps a balance on their account, which has absolutely NOTHING to do with the child. I cannot make this child, who is an ADULT now, their own HOH because of their parents issues. But Dentrix requires all balances be at zero and all treatment plans completed. So I either have to go in and write off (temporarily) any balances owing and remove ALL treatment plans(completed or not) so I can move this…

    162 votes
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      4 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
    • "Primary" phone number instead of "mobile" or "home"

      I would love to see an option to note a patients "primary" number and secondary number and then what it is - whether it be a mobile or home number. It then be nice to be able to have the PRIMARY number be an option on the schedule view. Some patients prefer to use a home number, while others prefer to use a mobile.

      20 votes
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        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
      • G7 Health HX Update Medical Cond-when you inactivate a condition it still shows up on the patient visit form. Should not show when inactive.

        G7 Health HX Update Medical Condition-when you inactivate a condition it still shows up on the patient visit form. Should not show when inactivated.

        6 votes
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          1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
        • I would like to be able to print a report of patients who do not have a list visit date

          I would like to be able to print a report of patients who do not have a list visit date. That would allow me to "clean up" our patient files.

          1 vote
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            1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
          • gender update

            has the issue with gender been resolved? Is dentrix going to add and "other " to the family file? Just this week, I have had a number of patients either write in other or non binary and not circle male or female

            4 votes
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              0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
            • Select Patient Search by phone

              Select Patient: It would be great if the 'Home Phone' selection would be for all numbers and not broken down on the first tab as 'Home Phone' and on the 'Advanced Search tab' for (Mobile, Work, Other, Fax).

              3 votes
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                0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
              • Removing Referred By Sources Faster

                There needs to be a faster way to remove a Referred By source than removing every single patient tied to a referral source one at a time. I need to redo our list for 5 of our offices translating to thousands of patients. I'm going to end up getting carpal tunnel by the time I achieve this.

                3 votes
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                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                • I would like to see a medication list on the patients family file.

                  I know that you can put it in the pt notes, but it would be nice to be able to update it quickly at each visit.

                  6 votes
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                    0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                  • Health History

                    There is so much space on family file, and everything is bunched at the top. Need an area that lists out consent forms and dates they were signed, and to go one step further add alerts to the appointments when a HH form is needed.

                    3 votes
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                      0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                    • accessing all patient information via ecentral

                      from ecentral you should be able to get a patients information even if they do not have an appointment

                      1 vote
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                        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                      • I would like to see a report that would allow me to see duplicate patients

                        I would like to see a report that would allow me to see patients that are entered more than once in the system or a feature that would let me know I am trying to duplicate a patient upon entry.

                        1 vote
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                          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                        • Family file should reflect pending claims on the coverage vs used portion

                          I have had issues where the ledger shows a current proc. not being covered. If you look in the family file under the coverage/used it shows there are still benefits available. So you have to go into the ledger and search pending claims to see if the pt will be maxed. If the family file took into consideration pending claims we would know that the pt will be maxed when the pending claims are paid.

                          3 votes
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                            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add the option to send statements electronically via patients' email

                            Add the option to send statements electronically via patients' email either by single statement or all statements that have an email address in the family file.

                            3 votes
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                              0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                            • Better tracking of New Patients

                              I cannot create accurate new patient reports because the first visit date inaccurately populates with the date a non-patient is created, or an appointment is scheduled. It also includes patients that have been created but have no appointment. I need a report that includes patient based on the date they actually had their first appointment in our office. Right now I have to manually do the research and chance each family file with an accurate date.

                              22 votes
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                                0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                • I'd like to see more visual features that will make collections accounts stand out, particularly on the family file.

                                  I'd like to see more visual features that will make collections accounts stand out, particularly on the family file in the billing type field. Adding color options would be great. Status of collections would be helpful as well, i.e., active, bankruptcy, paid in full, skip trace, disputed, etc. It would be great if the patient name search could be designated by color if it's a collection account.

                                  5 votes
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                                    0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                  • auto populate preferred name in family file

                                    Name is pulled from this field when in HIPPA view - should populate but still allow edits for nickname

                                    1 vote
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                                      0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make this software were you are not able to inactivate an account without doing something with the balance or credit.

                                      This software should not allow you to inactivate an acct. without doing something to the balance and/or credit. I am newer to this software and my past software I used made you do something with the balance or credit before inactivating. I see that this software sends statements to inactivated patients but inactivated patients do not show up on the aging reports. We cannot work collections if we do not see them on the reports! Huge glitch. I am afraid there is alot of inactivated money everywhere!

                                      1 vote
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                                        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                      • add treatment and patient notes to More Information Box

                                        Add a box to show patient treatment plans on the "more information" tab and patient notes so we can use this to easily schedule the entire family without going to too many screens.

                                        9 votes
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                                          0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Insurance Benefits not applying Preventative to Yearly Max

                                          Many insurance companies are no longer applying Preventative services to the patients yearly max. This affects our treatment plan estimates we are giving to our patients. There should be a way that we can set groups to no apply prev. to the max just as we can the deductibles.

                                          13 votes
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                                            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
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