Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. Printing clinical notes to PDF

    Add the ability to Choose Printer when printing clinical notes. Currently, it automatically prints to the preferred printer. At random times I need to print clinical notes to PDF but I have to change my preferred printer for all of Dentrix each time & then remember to change it back. Becomes redundant

    1 vote
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      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    • Being able to generate a report with items paid after the claim was "closed"

      We should be able to generate a report of claims for example, 3 items were billed out to the insurance. Only 2 of the 3 items were paid and one pending additional information. That way we dont miss it and can go back to correct and make sure it gets resubmitted and paid for.

      1 vote
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        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • feedback

        part of the problem here for dentrix is the very feedback option itself.

        dentrix has no true roots. it tries to please everyone.

        dentrix is a mammoth beast and that's not a compliment.

        i can't imagine the customer phone support cost to dentrix that everyone is paying for - which is fueled by all the changes dentrix keeps making.

        it's a giant catch 22.

        i'm looking to switch from dentrix

        - 15 year dentrix user.

        1 vote
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          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • Change for Carrier Newman Company Payor id TFQ30

          Change for Carrier Newman Company Payor id TFQ30 to send claims electronically

          3 votes
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            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • Archiving a patient

            You should not be able to archive a patient if they have an appointment scheduled. A window should pop up telling you that the patient you are trying to archive has a future appointment in the schedule and tell you that the appointment must be deleted before you can archive.

            3 votes
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              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            • I want a report that will check for batched claims that have not been processed.

              A report for batched claims that were never processed. It doesn't look like a new idea but I still need it.

              3 votes
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                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                • Wait holds are unacceptable. We pay for service support, I've used Dentrix for the past 5 years and this has not changed.

                  Wait holds are unacceptable. We pay for service support, I've used Dentrix for the past 5 years and this has not changed.

                  1 vote
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                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add total due box to statements.

                    Add a total due box to statements. It should notate the difference of the account total minus outstanding insurance estimate. The patient should not have to figure out how much to pay. More patients would pay their bills on time instead of waiting for insurance to pay. This could be lengthy depending on how many patients are in the family as well as how many times they have been in office. It would also help them to pay as they go rather than get a huge bill at the end.

                    1 vote
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                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    • Adobe Flash

                      We work for a very busy pediatric office and have a hard time with our patients being able to complete their paperwork at home due to not having Adobe flash. Since adobe stopped making flash years ago and even advised not using it because of security vulnerability. We think that there needs to be an update in the system so that Adobe flash is not needed and that the patient forms should be accessible to complete on their mobile devices and also apple products. We believe that this is something that should really be taking serious and into consideration since…

                      1 vote
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                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • Patient Types

                        It would be very useful if I could run a report for production on insured vs non insured patients

                        1 vote
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                          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • Provide training guides/course descriptions

                          Provide training guides/course descriptions so office managers can create a employee training plan based on goals and possible employee improvements. Currently an office manager has to log in to review course material.

                          1 vote
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                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          • It would be nice to be able to transfer all patients from one fee schedule to another

                            It would be helpful to be able to switch a group of patients from one fee schedule to another. An example would be if an office stops being in-network with an insurance plan and needs to change all of those patients back to the regular fee schedule.

                            3 votes
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                              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • flagging patients who are due for a medical history update

                              We like to have an updated medical history for every patient every 2 years. Other than pulling every single chart to check for when the last update was done, it would be nice to have a place on dentrix to mark when they are due for a new med history update. The flag could come up on the patient chart just like when they are due for prophy or x-rays.

                              295 votes
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                                9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fonts

                                PLEASE make it to where we can make the font bigger in the office manager or any other part of dentrix, increasing the resolution on our screens just pushes everything together

                                12 votes
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                                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                • Default all Exam CDT Codes to the DDS, without having to change it manually. At least in Michigan. Hygienist are not allowed to diagnose.

                                  Default all CDT Exam codes to the DDS. These codes Should not have to be changed manually EVERY TIME! At least in the State of Michigan where the Hygienist is not allowed to diagnose. When you set complete the Comp, or Periodic, or Limited, whatever exam type it is, should automatically default to the DDS!

                                  5 votes
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • It would be wonderful if there was an area to add new patient insurance information without actually activating them as patients.

                                    Currently there is no way to add additional information for a new pt. It would be great to have a family file, with insurance available for new patients. This would allow new patients to receive treatment more efficiently.

                                    45 votes
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                                      3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow signatures on iPad using Apple Pencil

                                      Please allow signatures on iPad using Apple Pencil

                                      1 vote
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                                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Notations

                                        There are a lot of different places to put notes, it's hard to determine where to put certain notes. You can make an alert if it's important but what if it's not important enough for an alert but everyone needs to see it still. Our thought was to have one place for all notes. You open the "notebook" and it has a drop down list of all the notes for that patient or even customizable categories to organize notes. You could have a financial category, patient preferences category, family information category. Then, rather than opening the family file patient notes,…

                                        1 vote
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                                          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 65 tabs

                                          i counted 65 tabs in the menu bar on office manager

                                          it now takes me 10x longer to teach a new hire how to use dentrix vs teaching them about the mouth and teeth.

                                          not joking.

                                          dentrix should re consider trying to be everything to everyone

                                          1 vote
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                                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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