Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Remove or Archive Providers no longer with the practice

    We have maximized our providers and are no longer able to add new providers. To make room for new providers, we would like to be able to archive deceased or inactive providers.

    65 votes
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      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

      This is definetly a valid request, and it’s an understandable pain point.

      I’d like to recommend you contact our support team though, they do have the ability to change Provider ID’s, which could potentially allow you to re-use some of the provider ID’s that weren’t used very much.

      Either way, I’ll make sure this is documented.

      Thanks.

    • Individual Statements in the Office Manager

      It would be very helpful if there was a way to "batch" all statements individually to the office manager instead of them all being in one batch together. Then we could go through statements, and print the ones that needed to be mailed and sent the ones to the document center that needed to be emailed.

      1 vote
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        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • Provider and staff rules and exceptions

        It would be fabulous to have the ability in the resource setup with the provider or staff to choose what their participation is. I am not referring to password options but for example the time clock. Salary employees and dr.'s do not clock in and out and it would be nice if they were not in the time clock. Another example is the prescription database. Hygienist or staff should not even be a thought in that module. If just had check boxes of modules to participate in that would include or exclude would be very efficient.

        3 votes
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          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • Could we please get a report that shows us one time patients only. We would like to have some report that we can reach out to them.

          We would like a report that we can run that will show us the patients that came in once and never showed back up. It would be very helpful so we could reach out to them.

          Thank you.

          1 vote
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            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • Business Process Validation Template

            Create a template (in a Word document or PDF) of simple tasks a Dentrix user can complete after an installation or upgrade to validate that the software is working as expected.

            Often upgrades are completed over a weekend. When the upgrade is complete, we want to ensure all core features of Dentrix are working as expected so that we don't have problems that slow or halt business operations on Monday morning.

            While I'm sure this process would be somewhat different for each practice, a template of what items should be tested to ensure the software is working right would help…

            1 vote
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              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            • track ledger entries and tailored confirmation texts/emails

              We would like a way to track daily ledger entries to check for accuracy. Also we have patients that would like just one text reminder and some prefer many. We would like a way to tailor that.

              1 vote
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                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • being able to run updates and allowing staff to still be using their computers example CDT2018

                being able to do updates while staff is on computers, it is hard when we have a full schedule each day finding the time to run updates

                1 vote
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                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                • make it better

                  put in better graphics

                  3 votes
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                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow multiple instances and schedules for backup

                      Currently, there is only one backup that can be scheduled per day. Unless it is run multiple times during the day, and unless you discover a problem THAT day, this backup may be next to useless. Hard drive space is cheap now. How about allowing the scheduling and storing of multiple copies of backups. At a minimum, twice daily should be allowed (AM/PM). Preferable for up to hourly to be scheduled and able to run in back ground.
                      This could prevent the loss of one or two days worth of data if there is a problem. Been there.

                      1 vote
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                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add a prompt for leap year or have February 29th ad a valid date

                          Add a prompt for leap year or have February 29th as a valid date

                          Had a patient in today and needed to update questionnaire, but system was unable to find patient as his birthday was on 2/29 and system only allows 28 days for the month of February.

                          4 votes
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                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          • Once a pt acct is linked they should automaically get an e-mail asking them to log back in to complete paperwork.

                            When a pt creates an acct I have to personally link it then send them another e-mail to log back in and complete paperwork. It would be nice if the system would automatically send them a message to get paperwork done online once their acct has been linked.

                            3 votes
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                              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • Fixes needed to address problems in various note sections in G6.4

                              There are two primary ares where I am seeing significant problems with notes in G6.4. The first issue was noticed when I updated to G6.3 and wasn't fixed in G64. Here are the issues.

                              1) Medical Alerts: the words all bunch together into one long paragraph in this notes section even when you double space between paragraphs. This makes it much tougher to read the notes when not entering into the notes edit screen.

                              2) Document Center: words extend off the screen and out of site instead of moving to the next line when you reach the right hand margin…

                              2 votes
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                                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • It would an asset to be able to create statements when posting a batch check.

                                It would be a good idea to be able to create a statement for patients that have a copay when posting a batch check. At this time we have to go back to the ledger for those patients and then create the statement.

                                2 votes
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                                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                • We want the icons to appear next to their task on the menu bars

                                  For example: In the family file when you click on the word file next to the items should be the icon that corresponds to that item. So that the patients select icon should appear next to the word select patient.

                                  3 votes
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • I want the ability to have more than 16 Procedure Code Categories.

                                    I need to be able to have more than just 16 Procedure Code Categories.

                                    7 votes
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                                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    • patient alert

                                      when a PATIENT ALERT opens and you click "Do not show this alert again", make it WORKSTATION specific... NOT across the entire network. If someone sees a pop-up alert on THEIR workstation, they shouldn't have to keep having it pop up as they move from module to module.... HOWEVER, it's important that it still pop up on all the other workstations so each provider sees the alert!

                                      18 votes
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                                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Have ins. pmts, w/o's, & copays calculate correctly.

                                        We only par with Delta. We spend more time calculating insurance payments to include the w/o. What can we do to make this easier. If we attach a fee schedule to the insurance, our ledger shows the par status fee in the ledger, but bills our full fee out to the insurance company. Which for nightly balancing is incorrect.

                                        8 votes
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                                          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Sorting throughout Dentrix

                                          I'd like to take a moment to describe the workflow and what we see as it pertains to the order in which we see things.

                                          In the scheduled appointment, I had #3, #8, #9, #10 resins all scheduled in that order. When I complete the procedure, the box shows #10, #9, #8, #3 listed from top to bottom (the first opposite). I complete it and go to the ledger and (in this case) I saw #3, #10, #9, #8 from top to bottom.

                                          So, just in this simple example, I am seeing three different orders of the teeth from scheduling…

                                          8 votes
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                                            3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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