Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. create a reminder for pt to get pre med reminders on their appointment reminder

    create a reminder for pt to get pre med reminders on their appointment reminder

    233 votes
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      5 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
    • PLEASE ADD PATIENT CELL AND OR/WORK # ON REFERRAL FORMS!

      When referring patients, their cell and/or work # need to be listed on the referral form.

      4 votes
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        2 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
      • 3 votes
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          1 comment  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
        • Send email requesting reviews more often.

          Garner more reviews! Want to be able to send out an email for reviews more than once after their appt. It will take 3-7 emails for them to take action on reviewing us. I would love to have the option to customize this feature for consistency

          1 vote
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            0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
          • Being able to customize text messaging to include a link to a web sight or map

            Sending a text to remind a patient of a upcoming appointment that would include a link to a web site not only to fill out new patient forms, but include a google map to the office

            1 vote
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              0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
            • want notes entered in mobile software put into the patients chart automatically for future reference

              I would like to see an update to the dentrix mobile software so that after I speak to a patient from home that the conversation be posted in their chart for future reference. Now it is put into the schedule note and not user friendly to track if you want to reference it in the future

              1 vote
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                0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
              • electronic billing

                I would like any bill sent out past 30 days to show services completed. Currently the 1st bill sent shows services but any bill after that does not. Several of our patients have requested this.

                11 votes
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                  0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                • 4 votes
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                    0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                  • dentalink for Canada

                    Please, PLEASE, please upgrade to allow Dentalink available for Canadian customers!

                    3 votes
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                      0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                    • Texting patients

                      Would like to be able to text a patient directly at any point, whether the patient has an appt in the next 2 weeks, more than 2 weeks out, or not at all

                      47 votes
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                        6 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                      • texting options

                        We would love to have an option to text message our patients individually much like the email option. If we could go to the appt bk, highlight a patient on the schedule, click send message and have the option of email OR text that would be great. We do not use the communication mgr because it is an all or nothing program. We want to do individually to those who request texts.

                        25 votes
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                          1 comment  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow E-mail Reminder Template to use Appt Book Style Automatic Name\Pref

                          It would be nice to have a merge field for e-mail reminder templates that displays the preferred name, but automatically substitutes first name when pref name isn't present (like the Dentrix Appointment Book "Name/Pref" setting).
                          Currently using the [[PatPrefName]] merge field in an e-mail reminder template is problematic, because if the patient does not have a preferred name set, it will leave the field blank. Patients who have a preferred name often have it set because they don't use their first name, so simply using [[PatFName]] isn't sufficient either.

                          3 votes
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                            0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                          • Correctly process appointment email confirmations over 2 weeks in advance or allow disabling confirmation button

                            Patients clicking the Confirm button in e-mail reminders more than 2 weeks in advance do not have that confirmation reflected in the appointment status in Dentrix, resulting in frustrated patients when they receive further confirmation e-mails or calls. We would like to send certain reminders 4 weeks in advance (and it's worth mentioning that Websync is set up this way by default), but have been told by eSync support that we can only send them 2 weeks in advance if we want the confirmations to be correctly imported into the Dentrix appointment status.
                            Ideally we would be able to disable…

                            3 votes
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                              0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                            • Email from the referring doctor profile

                              Please provide a direct link from an email address in the referring doctor profile.

                              0 votes
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                                0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                              • Colored text for customized text

                                Ability to have different colored text to highlight any customized notes on treatment plans, billing statements, consents, etc that are printed and given to patients.

                                4 votes
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                                  0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                                • I would like to be able to generate a letter to a new patient from the Appointment book

                                  I would like to be able to generate a template letter using a new patient's appointment data so that I could email that patient a confirmation of appointment time and then direct them to my website to fill out NP questionnaire.

                                  3 votes
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                                    0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                                  • a running ledger where Clinical and Clerical notes can be viewed in the same location

                                    we should have the ability to see a running ledger, maybe in office journal, where we can see the clerical notes( i.e. any phone calls, letters, statements sent, etc.) and the clinical notes( i.e. completed procedures and any alerts the doctor may have made in regards to the patient)

                                    1 vote
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                                      0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Patient Survey emails should not have the color red as it's header.

                                      The color red is never used in dentistry, it represents blood. Can it be changed to a darker blue or teal to appeal to the dental market?

                                      1 vote
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                                        0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Patients want their appointments sent directly to their phone calendar.

                                        I have had many patients asking if we can send their appointment information directly to their calendar on their phone or on Google. This would eliminate errors in the patient typing in the wrong day or time and is an added convenience to the patient to not have to enter it themselves.

                                        3 votes
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                                          0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow copy of patients e-mail address from the Hover or Family file

                                          It would be great to be able to copy patients e-mail address without having to go into the patient file, open and then click on it to copy. It will save alot of time and effort if it can easily be done by highlighting/ copying from the hover or fam file overview window.

                                          3 votes
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                                            0 comments  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
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