Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

We’re listening to the voice of our customers, so we can make the Dentrix software even better!

How can we improve Dentrix?

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  1. create a reminder for pt to get pre med reminders on their appointment reminder

    create a reminder for pt to get pre med reminders on their appointment reminder

    89 votes
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      1 comment  ·  Correspondence  ·  Flag idea as inappropriate…  ·  Admin →
    • Cross over tool for appointment book

      it would be nice to have a tool to mark on the appointment book for cross over patients. going from one room to another.

      66 votes
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        1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
      • Limp-home mode for imaging

        I'm in the dental chair at the moment, midway through a root canal at the endodontist. They got the first image for root depth, but then Dentrix crashed office-wide.

        Due to this, they are unable to take further x-rays to confirm having gotten the root properly, leaving me posting an obviously vital feature request from my phone.

        There needs to be a limp-along mode in Dentrix workstation that allows for image intake. It should tag per workstation, with local timestamp so that it can later be stitched together to patient records.

        Without this feature, when Dentrix server goes down, patients…

        31 votes
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          0 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
        • Customize Route Slips & Patient Visit Forms

          We should be able to REALLY customize the Route Slips and Patient Visit Forms! I work in a dental office and feel that the Route Slips give too much information, but the Patient Visit forms just don't give enough. I like certain information boxes from each form, but we are not given the ability to mix and match the forms.

          In our office we need something simple, but that gives detailed information about that days visit. (Procedure, Procedure code, Description, Cost - Patient Name, DOB - But still a blank space that the clinical team is able to write notes…

          214 votes
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            9 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
          • We need to be able to change the phone #s that are displayed on the daysheet to cell #s. no one has a home phone anymore.

            The Day Sheet shows patients home # BUT it needs to show their cell#s. No one has a home number and if they do they do not use it!

            27 votes
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              2 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
            • An optional flag, to warn if I schedule a cleaning appointment prior to 6 months

              A nice improvement would be an optional flag, to warn if I schedule a cleaning appointment prior to 6 months. Sometimes people will call for their appointment as soon as they get the postcard, and I'll accidentally schedule the cleaning too soon. It's awful to not get paid because it's too soon.

              313 votes
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                3 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
              • Most offices have a membership plan for patients. Would like a way to set it up in Dentrix with multiple renewal dates

                We have a membership plan for patients with no insurance. Feel that Dentrix should have a way to post it in computer as a membership plan instead of insurance as we have been doing. Need to be able to have multiple different renewal dates.

                30 votes
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                  0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                • Tracking cancelled/deleted appointments

                  Other than the "history" option in the appointment view, there should be a way (in the family file?) to track scheduling/rescheduling of appointments, including deleted appointments and also a possible "reason for cancel" as well. We had a minor come in the office, but mom cancelled the appointment. The appointment was deleted instead of broken so there was no way of tracking anything. The mother claimed she did not cancel this appointment and there was no way (to our knowledge) of resolving this. This also comes in handy for patients who have a long history of cancelling/rescheduling/no-showing. This would be…

                  423 votes
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                    15 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add "Next Visit" to the family file.

                    First visit and consent seem to be the same date for most practices. The screen allows for consent date,m first visit date (one of those really oughta be enough) and then of course last visit. It would be lovely for it to say NEXT VISIT right there as well. I can't be the only one that thinks this

                    57 votes
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                      6 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →

                      First Consent and First Visit aren’t always the same, and some users appreciate being able to track each one independently. However, I do think that tracking the next visit is a good idea, and we appreciate the feedback given, I’ve edited the title to reflect this. Going forward, lets try and keep idea submissions more professional.

                    • Purge option for continuing care

                      I have several continuing care types that will no longer be used in our office because CC was not set up correctly with previous office manager. It would be much easier to delete these unused CC types if there were a purge option in the CC temporary view.

                      25 votes
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                        0 comments  ·  Continuing Care  ·  Flag idea as inappropriate…  ·  Admin →
                      • dentrix mobile

                        Be able to scheduled patients and break or reschedule appointment

                        9 votes
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                          1 comment  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
                        • Make bulk eEOB's easier to navigate and utilize

                          Make it so that when you have a bulk payment eEOB, you can click on an individual patients name and it will bring you to that patients eob, instead of having to scroll through pages of patients looking for one particular payment. Right now if you click the patients name from the list, it brings up a blank screen. Also, make it possible to attach just the specific patient's portion of a bulk eob when attaching it to a secondary claim.

                          16 votes
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                            0 comments  ·  eE.O.B.  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ledger New Columns

                            There should be three (3) columns for fees in ledger
                            1. office fees 2. Primary insurance fees 3. Secondary insurance fees
                            It could be set as a different view for the biller. Then making write offs or insurance adjustments would be simple instead of flipping through manual pages or changing settings to get correct fees. If the claim is not paid in full between 2 or more dental plans, the most the dentist can bill the patient is the unpaid amount, up to the lowest contracted fee. But sometimes this varies per procedure between the primary and secondary, ie D1110…

                            6 votes
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                              1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • Can you add the function to bill a medical claim after billing a dental claim?

                              Add the ability to bill a Medical claim after billing the dental insurance, please.

                              28 votes
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                                2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                              • Collections Manager List

                                When printing a Collections Manager List report, the most recent guarantor notes should be listed. Listing them in chronological order is pointless.

                                14 votes
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                                  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • A quick button two move the questionnaires into the Document Center

                                  We are a paperless office. Through the kiosk we do all of our updates on the Ipad, from there it is send to the Questionnaire area in Dentrix, . It would be great if we could have a quick button to transfer that data to our document center. (For example when you are doing eligible with Dentrix. There is a button to Add to patient's Document center.) I know there is a way to do this that takes many steps. I don't have time for all that. I would a way to do this that saves time and paper.

                                  10 votes
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                                    0 comments  ·  Document Center  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Unscheduled List

                                    There is no way to tell who has been contacted on the Unscheduled List, because of this, it's taking a lot of time to go through each appointment and read the notes so we are not calling a patient every day.

                                    210 votes
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                                      7 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Report to show which front desk scheduler made an appointment in a given time period.

                                      There is no way to track who made the initial appointment. We can see changes made in the audit trail, but not the initial appointment made??? The box parameters are there in the daily appointment list but it only shows who the appointment is with, not who made it. Huge disservice. Major oversight from Dentrix.

                                      4 votes
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                                        0 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Would like to be able to put in 3rd and 4th insurance

                                        Would like to have a 3rd and a 4th insurance section. We have many now especially with adult children still on their parents insurance.

                                        210 votes
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                                          3 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Patient Alert Templates

                                          To save time in entering a patient alert, it would be nice if there was a choice of pre-set descriptions that you could assign set areas to display the alert. So when you choose that description, the areas to display are attached to it and automatically highlight. For example, COLLECTION (description) would display in family file, ledger and create an apt, which you would have pre-set for any patient in collection.

                                          8 votes
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                                            0 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
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