Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Frequencies and Limitations

    It is very important for clinical and billing staff to have this information.

    Each drop box provides the option of # of months it is allowed, # of years it is allowed, or if it is allowed # of times per period (see example attached).

    261 votes
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      9 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • Check for patient duplicates before adding new patient

      When you fill out the "Enter New Patient Information" fields and press "OK", it would be nice for Dentrix to check the fields with existing patient information in the database. If it finds a duplicate, or even 75-80% similar, it will ASK if we are sure we want to create that new patient, just in case the new patient is an existing patient's son that has the same name and address. This will prevent adding any duplicate patients and would make life A LOT easier. Thank you!

      659 votes
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        8 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
      • "Primary" phone number instead of "mobile" or "home"

        I would love to see an option to note a patients "primary" number and secondary number and then what it is - whether it be a mobile or home number. It then be nice to be able to have the PRIMARY number be an option on the schedule view. Some patients prefer to use a home number, while others prefer to use a mobile.

        192 votes
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          5 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
        • better billing statements for patients

          when printing a patient bill, it only goes back 1 month for payments that a patient has made. patients like to see all the payments made. we should not have to print multiple reports when sending out patient bills monthly. it should all be one slip of paper

          108 votes
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            2 comments  ·  Dentrix Does It!  ·  Flag idea as inappropriate…  ·  Admin →
          • Select a patient by cell (mobile) number; not just 'home'

            Select a patient by cell (mobile) number; not just 'home'. I have G6 and when I press F2 the only options it has are: Last name, First name, Preferred Name, Home Phone, Chart# and SS#. These days, most people dont have a "home" phone. Everything is cell phone. Thank you!

            68 votes
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              1 comment  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
            • Make ipad signature possible!!

              Very disappointed. We were sold the idea of going paperless by using ecentral questionnaires and still can not have a legal signature on our ipads when the patient completes the medical history update. Our office is very unhappy!! I can not believe that Dentrix would not have the appropriate legally required signature space available for our patient's to sign with in the software program developed for ipads accurately.

              Could you please make the signature capability possible when using the ipad. That is our main form of all patient responses and medical and financial updates.

              209 votes
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                5 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
              • Medication List in Health History

                In the Health History, it is nice that you separated the Medical conditions and allergies, but we need an additional area for Medications.

                103 votes
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                  2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                • be able to make changes to a closed claim

                  You should be able to make changed to a closed claim. example: patient provided me with only 1 insurance. created the claim, sent it out, received payment, and entered the payment to the claim in which the claim is closed not. Now the patient realized that they have a secondary insurance. apparently since the claim is closed I cannot create another claim. It has to be deleted and recreated as well as the payment already imputed.

                  186 votes
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                    4 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create the Option to Choose what Services are Deducted from the MAX Allowance.

                    Some Insurance Maximums are not reduced by Preventative or Diagnostic Care. Please allow us the options to check what categories get deducted from the Max Allowance.

                    130 votes
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                      3 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                    • flagging patients who are due for a medical history update

                      We like to have an updated medical history for every patient every 2 years. Other than pulling every single chart to check for when the last update was done, it would be nice to have a place on dentrix to mark when they are due for a new med history update. The flag could come up on the patient chart just like when they are due for prophy or x-rays.

                      410 votes
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                        12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • 3 Insurance plans

                        Many federal employees have 3 insurance plans. 2 dental and 1 medical. The BC BS medical plan must be filed first before either of the 2 dental plans will pay. Dentrix only allows 2 plans to be entered which means the 3rd claim is done manually.

                        121 votes
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                          6 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • Texting

                          There should be a way to text a patient directly from the appointment view rather than having to click 5 different things prior to being able to text them. You can use the phone directly from the appointment book view, texting with a right click would be a great feature

                          147 votes
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                            1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                          • Premed

                            Can you make a special square like the medical alert button. Like a little pill or something to notate premed.

                            38 votes
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                              1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                            • When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement.

                              When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement. Also having the ADA codes on the report would be very useful to patients with HSA/FSA accouts.

                              41 votes
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                                2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                              • It would be great if we could run a report to see who does not have a clinical note for that day.

                                It would be great if there was a report to run to see who does not have a clinical note for that day.

                                27 votes
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                                  2 comments  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Non-scheduled ASAP list

                                  We need a way to keep track of those patients who don't want to make an appointment but want to be called ASAP for an opening on hygiene. Right now, all I have is a pad of paper on which I put names, phone numbers and if they want a specific day or time of day. Just seems like a printable list would make it so much easier to keep up with.

                                  230 votes
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                                    6 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
                                  • auto changing the apt status to red if pt is not here on time

                                    Make the apt status to auto change to red if pt is not marked here or in the chair at their scheduled time.

                                    66 votes
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                                      1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                    • waiting periods

                                      There needs to be a place to enter effective dates for insurance plans that have waiting periods. Some plans have different waiting periods for basic and major. There is no flag or warning when there is a waiting period

                                      161 votes
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                                        3 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • questionnaire

                                        Please add a "You've successfully completed the questionnaire", so the poor patient isn't wondering isn't wondering if the page has dropped or if the office has successfully received the documents. I have patients filling the forms out multiple times and get to our office and we have no forms.

                                        24 votes
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                                          1 comment  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Updating Insurance plans

                                          It would nice to be able to change a billing address for an insurance in one place and have it automatically update that insurance address on all plans. (associated with that ins carrier). Instead of having to open the insurance maint. and pull all of the insurance plans with that insurance provider and change it on all of them individually.

                                          60 votes
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                                            1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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