Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Tracking cancelled/deleted appointments

    Other than the "history" option in the appointment view, there should be a way (in the family file?) to track scheduling/rescheduling of appointments, including deleted appointments and also a possible "reason for cancel" as well. We had a minor come in the office, but mom cancelled the appointment. The appointment was deleted instead of broken so there was no way of tracking anything. The mother claimed she did not cancel this appointment and there was no way (to our knowledge) of resolving this. This also comes in handy for patients who have a long history of cancelling/rescheduling/no-showing. This would be…

    171 votes
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      11 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
    • Customize Route Slips & Patient Visit Forms

      We should be able to REALLY customize the Route Slips and Patient Visit Forms! I work in a dental office and feel that the Route Slips give too much information, but the Patient Visit forms just don't give enough. I like certain information boxes from each form, but we are not given the ability to mix and match the forms.

      In our office we need something simple, but that gives detailed information about that days visit. (Procedure, Procedure code, Description, Cost - Patient Name, DOB - But still a blank space that the clinical team is able to write notes…

      43 votes
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        5 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
      • When Breaking an appt ADD A TX CHART NOTE / JOURNAL ENTRY / LEDGER

        If a patient NO SHOWS and the BROKEN appt is used. It would be helpful if it automatically put a chart note, journal note and added to the pts account ledger that they failed to show. It would also be helpful if dentrix gave the option if there is a fee.

        108 votes
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          4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • There should be some way to flag people who are due for form updates

          Some forms expire 3-6-12 months after they are filled out. There should be a flag or notes that come up when they are scheduled to let you know they are due to update those forms

          161 votes
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            2 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
          • Email treatment plans straight from Dentrix

            It would be nice to be able to email treatment plans right from dentrix.

            89 votes
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              1 comment  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
            • Max not being counted toward preventive services.

              Some insurance plans don't apply the max towards preventive procedures. We need away to mark this, that way it won't say the patient is maxed when they really aren't.

              74 votes
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                1 comment  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
              • An optional flag, to warn if I schedule a cleaning appointment prior to 6 months

                A nice improvement would be an optional flag, to warn if I schedule a cleaning appointment prior to 6 months. Sometimes people will call for their appointment as soon as they get the postcard, and I'll accidentally schedule the cleaning too soon. It's awful to not get paid because it's too soon.

                50 votes
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                  1 comment  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
                • Another insurance payment option

                  Currently there is only 2 insurance payment options. 1. Check Payment 2. Electronic Payment.
                  We are now receiving credit card payments from many insurance companies as well. Would like to see Insurance Credit Card Payment as an additonal option.

                  47 votes
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                    2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                  • 65 votes
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                      2 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                    • Unscheduled List

                      There is no way to tell who has been contacted on the Unscheduled List, because of this, it's taking a lot of time to go through each appointment and read the notes so we are not calling a patient every day.

                      52 votes
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                        2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                      • Improvements to the Ledger

                        The ledger should print in color coded to make it easy for patients to distinguish payments paid by them vs adjustments and insurance payments. Right now it only prints in black. Very confusing for the patients.

                        There should be a way to print patient ledger from date to date not only from beginning of date! Lets say, a patient has a cleaning on 1/1/2017, they ask for their ledger transactions for 2016. I can only enter the beginning date of 1/1/2016 but it will not enter a end date of 12/31/2016, so therefore it will include the new service of…

                        31 votes
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                          2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                        • Would like to be able to put in 3rd and 4th insurance

                          Would like to have a 3rd and a 4th insurance section. We have many now especially with adult children still on their parents insurance.

                          63 votes
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                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                          • Appointment Alert

                            It would be nice if we would get an alert when we are scheduling a hygiene appointment that the patient is already scheduled in another operatory at that time.

                            6 votes
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                              2 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                            • An indication of whether the parent is the biological, foster, guardian, step parent...

                              We see this often in a pediatric clinic. Alerts help but it would be much more simple just to have a drop down box that would indicate the relationship to a dependent child. It is common to have multiple parents within the family file due to their insurance coverage.

                              53 votes
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                                0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                              • Specific code tracking

                                There needs to be a place where I can put in a specific code and be able to see who needs appointments or who has appointments for this code, such as implants. This would be helpful as to follow up with patients in ordering parts, monitoring what stages they are in, etc. This does not currently exist. Please update ASAP.

                                18 votes
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                                  0 comments  ·  Treatment Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                • X's removal when scheduling

                                  Im tired of dentrix telling em i cant schedule something next to another appointment without removing the x's. PLEASE FIX THIS!

                                  8 votes
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                                    1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                  • co pay amount to show on the appt information screen for that exact Treatment scheduled

                                    There needs to be a field for the co pay amount of the specific appt. -when you open that appointment from the appt book - Without having to go into the TX planner and pick the specific appt as first option - You could open the appt and give the patient their copay amount on Exact TX scheduled.

                                    37 votes
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                                      0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Flag Accounts to Alert when a patient turns 18

                                      It would be helpful if Dentrix had a way to flag patients accounts so when a child turns 18 we are alerted to update their forms since they are now legally an adult.

                                      41 votes
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                                        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Printing individual statements

                                        It is very confusing to send a statement for a single member of the family and have all family member's balances on the statement. The account balance could be quite large but the patient's balance may only be $15. This would be a huge benefit, in my opinion.

                                        15 votes
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                                          3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Filling out questioners on devices

                                          It would be nice if our patients had the ability to fill out questioners on their devices.

                                          41 votes
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                                            1 comment  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
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