Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

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If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Frequencies and Limitations

    It is very important for clinical and billing staff to have this information.

    Each drop box provides the option of # of months it is allowed, # of years it is allowed, or if it is allowed # of times per period (see example attached).

    53 votes
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      4 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
    • Make ipad signature possible!!

      Very disappointed. We were sold the idea of going paperless by using ecentral questionnaires and still can not have a legal signature on our ipads when the patient completes the medical history update. Our office is very unhappy!! I can not believe that Dentrix would not have the appropriate legally required signature space available for our patient's to sign with in the software program developed for ipads accurately.

      Could you please make the signature capability possible when using the ipad. That is our main form of all patient responses and medical and financial updates.

      88 votes
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        3 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
      • Birthdate in new appointment window

        its is very important to get birthdate for a pt when new appt is made, i am surprised that this is not advised before , nor the requirements team or testing team has pointed or its in the list. whatever that feature is very important

        258 votes
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          4 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
          Trevor Terry responded

          Thanks for the information, I’ll re-open the idea and ensure it’s documented.

        • Completing appointment without Clinical Note

          We should NOT be able to "gray out" or complete the appointment on Appointment Book View if 1) insurance has not been batched for the day and 2) if No clinical note was signed.

          146 votes
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            11 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
          • better billing statements for patients

            when printing a patient bill, it only goes back 1 month for payments that a patient has made. patients like to see all the payments made. we should not have to print multiple reports when sending out patient bills monthly. it should all be one slip of paper

            19 votes
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              0 comments  ·  Dentrix Does It!  ·  Flag idea as inappropriate…  ·  Admin →
            • When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement.

              When printing a Single Patient Ledger it would be helpful to have the Dr./Practice full name, address and phone number on this statement. Also having the ADA codes on the report would be very useful to patients with HSA/FSA accouts.

              6 votes
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                2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
              • Mark appt for pre med different

                Pre med's are included in medical alerts but don't need the attention that pre meds do for appointments. We have to look at all alerts when only need to call about pre meds.

                34 votes
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                  0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                • Copy of Tx Plan

                  We need a copy of the treatment plan exactly as it was presented to the patient to go directly to doc center. The consent form is really difficult to go back & sort through after the fact.

                  7 votes
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                    2 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
                  • Medications list

                    There needs to be a medications module that allows you to select medications from a list instead of typing the medications a patient is taking each time.

                    Once the list of medications is in the patients file, we'd like to have the availability to print the list of medications in a report/quick letter and or the patient visit form - just as we can print medical alerts. This would be really helpful for obtaining annual health history updates and using the patient visit forms to update what we have on file for a patient.

                    47 votes
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                      1 comment  ·  Prescriptions  ·  Flag idea as inappropriate…  ·  Admin →
                    • Providers to be changed when set complete with provider scheduled even if treatment is planned under a differnt provider.

                      We have four doctors and this is time consuming and inaccurate to have the treatment not automatically change to the scheduled provider. We have 4 doctors, this is very time consuming. We'd rather have the old version back. This is inefficient.... we're going backwards guys! if we can change the provider for the treatment plan... one click by highlighting instead one procedure at a time, should have been included in the update. This was poorly though through. Managemnet does not thank you.

                      6 votes
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                        0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                      • Auto confirmation for on-line forms

                        eCental - When patients complete forms on-line and hit "submit", create a reply with a confirmation message that the forms were sent. This is actually a big deal and causes a lot of confusion for our new patients.

                        6 votes
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                          0 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
                        • I hate your limit on procedures. When we do extractions and immediate dentures we typically do more than 20 procedures at a time.

                          I hate your limit on procedures in the appointment book. You can only schedule 20 procedures in one appointment. When we do extractions and dentures we typically do more than 20 procedures at one time. When I schedule the patient I have to make more than one appointment jto include all the procedures we are doing. This sometimes is confusing. Why have a limit on procedures we can schedule for one patient. Who decided a doctor could only do 20 procedures at a setting. Please please fix this.

                          7 votes
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                            1 comment  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                          • Posting Advanced Payments (Deposits)

                            We have patients that want to pay in advance before we've completed procedures, and if the payment number is larger than the total completed procedures, Dentrix won't let us input it (e.g. completed is $500 but patient wants to pay $1000).

                            9 votes
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                              0 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                            • We need to have a report to calculate # of returning patients from active or inactive to active status.

                              We need a report to calculate # of returning patients from archive or inactive status to active status.

                              15 votes
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                                2 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                              • save prescription into clinical notes

                                It would be really nice if when an prescription is entered into the prescription log that it would be copied into the clinical notes for that patient-- such as how it would show up on the printed out prescription

                                29 votes
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                                  1 comment  ·  Prescriptions  ·  Flag idea as inappropriate…  ·  Admin →
                                • make periodontitis classifications

                                  Please change the Perio Classifications in the perio charting from Type to Stage I through IV and add another classification based on grade A through C. Do not change any of the patients' previous history. I am a practice manager using Dentrix software. We had a Periodontal seminar regarding the new disease classification because it has changed since the last World Workshop of 2017 and the current Perio Clinical notes tab doesn't reflect this. There is already a request for this for Easy dental.

                                  3 votes
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                                    2 comments  ·  Charting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Office Journal/Broken Appointments

                                    In G6 when viewing office journal for broken appointments, the description line is replaced with "Broken Appt" which is nice, however to see what the appointment was for we have to expand our view and look off to the right. It would be nice if in office journal we could view what the appointment was as in the past as well as "broken appt". For example " Broken Appointement, Crown Prep" or "Broken Appt Prophy/Exam"

                                    4 votes
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                                      0 comments  ·  Office Journal  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Broken Appts

                                      Broken Appt triggers secondary window
                                      1 pinboard or add to unscheduled list
                                      2. default with fee with option to delete the fee
                                      3 categorize the time given by pt eg, No Show, Day Before or Day of
                                      4. categorize the provided of the appt (RDH or Dr)
                                      5. Track broken appts so I can request upcoming weeks pts that are "High Cncl" pts

                                      4 votes
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                                        0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add feature to DentrixPay to e-mail receipt to patient

                                        Add feature to DentrixPay and PowerPay to e-mail receipt of credit card transaction to patient. If possible even transactions paid by other methods.
                                        Saving on paper, ink and improving patient satisfaction.

                                        3 votes
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                                          1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                                        • There needs to be a way to print a list of insurance claims that have been batched but not submitted.

                                          There needs to be a way to print a list of insurance claims that have been batched but not submitted.

                                          4 votes
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                                            0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
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