Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

We want to hear from you!

You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

If you submit your own idea, please try to explain why this feature would help your office, so that other users (and our development team) can better understand why the feature is important to you.

If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Moving patients WITH history to a new ledger

    We have parents requesting (quite often) to move adult kids onto their own ledgers. Currently this is very problematic with software limitations and we end up having to make multiple accounts (also with kids on and off DSHS). Apparently Eaglesoft has a way for this to happen. We'd like to be able to create a new family file for these adult children that will take their history with them.

    48 votes
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      3 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
    • Have payment agreements display on the day they are due

      Have payment agreements show as a notice on the daily schedule. It would be even better if it was some type of appt, so my smile reminder could send them a reminder of their due date. Right now we have to manually add an event onto our daily schedule so I can remember to call.

      Another thing that would be helpful is a box to check that changes the due date to the next date the office is open. For example: my pt has a cc payment due on the 11th of each month, but we 9/11 is a Sunday,…

      55 votes
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        1 comment  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
      • Patient name changes should not apply retroactively to old ledger entries. Names should be locked down to reflect name at time ofprocedure

        Patient name changes should not apply retroactively to old ledger entries. Names should be locked down to reflect name at time of procedure/entry. If Jane Doe got married in Jan 2016 then all her old ledger entries should still be Jane Doe not Jane Smith. It would also be nice to include former name in Family File and allow it to be searchable. Currently if I can't recall Jane's new name then there is no way to search her (yes by first name...but how many Jane's might you have!)

        83 votes
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          2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
        • Saving Flag Settings

          Whenever putting in a new flag, you must select from the list of 33 items as to where you want your flag to pop up.

          If we are posting a financial flag, I select the same 15 items every time.

          It would be great if I can save my settings so that if it is something financial, I can have it apply to the same 15 items I always select and not have to scroll through the list of 33 and select.

          19 votes
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            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
          • Less Clicking

            Would be REALLY nice to minimize the amount of clicking to get information.
            ie: Treatment Plan Cases- when notes on the renamed case are made it would be nice to be able to double click on the case to see the associated notes that go with that case, rather than CLICKING into case history to find this information.
            Less clicking to get information needed would be WONDERFUL

            24 votes
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              0 comments  ·  Treatment Planning  ·  Flag idea as inappropriate…  ·  Admin →
            • School excuses for current appt date/time

              Need capability of printing school/work excuses for the patient's current appt date and time, not just the future ones, so that when they check out it is available with the click of a button.

              4 votes
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                0 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
              • Re-allocate payments to correct patient

                We used to be able to re-allocate a payment to a different family member and with G6 we can no longer do that. Now my staff has to have me delete the payment or do an adjustment. I thought we would like the new G6 payment allocation options for providers, but it does not work the way we thought it would.

                22 votes
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                  2 comments  ·  Ledger  ·  Flag idea as inappropriate…  ·  Admin →
                • Posting Payments from Insurance companies by Credit Card

                  Many insurance companies are now paying via Credit Cards and not the traditional checks. Dentrix does not have an option to link the insurance payment to a Credit Card Transaction via Power Pay. So, at this time, I have to register a Zero payment for the claim and then make a separate Power Pay entry and they are not linked to the claim.

                  7 votes
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                    0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Gender

                    Options for gender should be Male, Female and Other. Gender isn't binary. Having trans, non-binary or intersex patients listed as Male or Female if that isn't what best fits their identity is problematic and confusing for staff.

                    49 votes
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                      3 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                    • Archiving

                      I have been doing the archiving for years. It's always been simple. With the G6 upgrade it has become very time consuming and inconvenient. Now you must do multiple credit/debit adjustments to every single patient ledger to archive members of a family. It has tuned in to a very long process and now the adjustments are reflecting into the practice analysis. It is giving a false representation of production. There should be a override to archiving.

                      71 votes
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                        11 comments  ·  Issues  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add the Veteran's Administration Claim form

                        Add the Veteran's Administration Claim form
                        VA #10-257od Mar 2008
                        Attached a pdf showing the form.
                        We are seeing more and more VA patient's & the VA only recognized this form. Thank You

                        17 votes
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                          2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                        • Health History Update Printable Form

                          We would love to be able to preprint (the day before) a patient health history form that includes demographic info, name of employer, insurance information, medications list (why isn't there a place for this?), past medical history,etc, that could be customizable to meet each practice's needs. These forms could be given to patients upon check-in for them to review and make changes. This would streamline the check-in process for practices not using electronic questionnaires. The forms could be printed the day before (much like a superbill) and could be accessed through quick letters!

                          67 votes
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                            6 comments  ·  Letters/Quick Letters  ·  Flag idea as inappropriate…  ·  Admin →
                          • Merge Duplicate Referred To & Referred by Doctors

                            As doctor's offices grow they often times change from a Doctor Name (singular) to a Group Name. I would like the ability to merge referred Docs or Groups into one and still maintain the referring analysis - much like when merging family members.

                            Currently I have three separate docs who are at one location - we would like to put these all in one file showing the name of the institution rather than three different names with the same address.

                            31 votes
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                              1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • Changing fees on multiple procedures at once.

                              If you look at the function and flow of a dental front office, you will quickly see that there is not enough time for the front desk coordinator to get all the insurance verified, entered, etc. before the patient is brought back to an operatory and procedures begin being marked complete. This is creating more work for that team member who then has to manually correct all the fees for the procedures just marked complete by the clinical staff and do it before the claim is generated and sent. Need a button to allow any procedures marked complete that are…

                              19 votes
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                                3 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                              • A template in the patient notes

                                a template in the patients notes where all staff can add fun info about the patient such as Family, Occupation, Recreation, Motivation

                                2 votes
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                                  0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                • g6 difficult to read

                                  G6 icons are difficult to read. Some of us are over 40 and have vision issues. It was much clearer and defined in G5. Please fix.

                                  25 votes
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                                    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Office Journal

                                    In our office we would love it if you could be able to add a new type into the journal. We want to keep track of some financial agreements and it would be good to have at first glance a "type" categorized as "Financial" to refer from instead of using Misc. Adding types would be very helpful to us

                                    2 votes
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                                      0 comments  ·  Office Journal  ·  Flag idea as inappropriate…  ·  Admin →
                                    • To add Rendering Provider when running Procedure Code List in Letters

                                      I would like the ability to select the option of rendering provider when doing a procedure code list in the letter merge so it will either filter by rendering provider or print-up with the rendering provider.

                                      1 vote
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                                        1 comment  ·  Letters/Quick Letters  ·  Flag idea as inappropriate…  ·  Admin →
                                      • When entering a batch insurance payment, it would be great if you didn't have to pick the write off type for every entry.

                                        When entering a batch insurance payment, it would be great if you didn't have to pick the write off type for every entry.

                                        2 votes
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                                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Email address on the route slip

                                          Dentrix needs to get on the 21st century band wagon. We need email addresses on route slips to verify. please make this happen into the hardcopy code.

                                          1 vote
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                                            1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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