Enhancement Requests

Do you have an idea for a new feature in Dentrix?

Welcome to MyVoice, the feedback site where you can enter, vote on, and view the status of requests from customers like you, to improve and enhance the Dentrix software.

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You may search for an idea using the field below, or enter your own idea if nobody else has made the same suggestion. To vote on an idea, simply click the “vote” button that is shown beneath the vote tally for each suggestion.

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If your idea is related to a legal requirement such as a new prescription or claim form (or changes to an existing form), please be sure to provide a link to a website that provides documentation regarding the changes, or attach the documentation to the idea directly (please do not attach any documents, screen shots, or other files that contain patient-specific, HIPAA-protected information).

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  1. Customize Route Slips & Patient Visit Forms

    We should be able to REALLY customize the Route Slips and Patient Visit Forms! I work in a dental office and feel that the Route Slips give too much information, but the Patient Visit forms just don't give enough. I like certain information boxes from each form, but we are not given the ability to mix and match the forms.

    In our office we need something simple, but that gives detailed information about that days visit. (Procedure, Procedure code, Description, Cost - Patient Name, DOB - But still a blank space that the clinical team is able to write notes…

    128 votes
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      8 comments  ·  Office Manager  ·  Flag idea as inappropriate…  ·  Admin →
    • Tracking cancelled/deleted appointments

      Other than the "history" option in the appointment view, there should be a way (in the family file?) to track scheduling/rescheduling of appointments, including deleted appointments and also a possible "reason for cancel" as well. We had a minor come in the office, but mom cancelled the appointment. The appointment was deleted instead of broken so there was no way of tracking anything. The mother claimed she did not cancel this appointment and there was no way (to our knowledge) of resolving this. This also comes in handy for patients who have a long history of cancelling/rescheduling/no-showing. This would be…

      281 votes
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        14 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
      • Add "Next Visit" to the family file.

        First visit and consent seem to be the same date for most practices. The screen allows for consent date,m first visit date (one of those really oughta be enough) and then of course last visit. It would be lovely for it to say NEXT VISIT right there as well. I can't be the only one that thinks this

        35 votes
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          6 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →

          First Consent and First Visit aren’t always the same, and some users appreciate being able to track each one independently. However, I do think that tracking the next visit is a good idea, and we appreciate the feedback given, I’ve edited the title to reflect this. Going forward, lets try and keep idea submissions more professional.

        • An optional flag, to warn if I schedule a cleaning appointment prior to 6 months

          A nice improvement would be an optional flag, to warn if I schedule a cleaning appointment prior to 6 months. Sometimes people will call for their appointment as soon as they get the postcard, and I'll accidentally schedule the cleaning too soon. It's awful to not get paid because it's too soon.

          174 votes
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            3 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
          • Unscheduled List

            There is no way to tell who has been contacted on the Unscheduled List, because of this, it's taking a lot of time to go through each appointment and read the notes so we are not calling a patient every day.

            127 votes
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              7 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
            • Max not being counted toward preventive services.

              Some insurance plans don't apply the max towards preventive procedures. We need away to mark this, that way it won't say the patient is maxed when they really aren't.

              165 votes
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                2 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
              • Increase the text size, spacing & tooth chart on treatment plan. Very frustrating for pt & staff to see and explain.

                With the G6 upgrade the font size of text, spacing and tooth chart are much smaller and very hard to read and see when printing out treatment plans for review with patients. Staff and Patients are complaining of this. Would very much appreciate going back to how this was in G5.

                16 votes
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                  under review  ·  1 comment  ·  Treatment Manager  ·  Flag idea as inappropriate…  ·  Admin →
                • There should be some way to flag people who are due for form updates

                  Some forms expire 3-6-12 months after they are filled out. There should be a flag or notes that come up when they are scheduled to let you know they are due to update those forms

                  227 votes
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                    3 comments  ·  Questionnaires  ·  Flag idea as inappropriate…  ·  Admin →
                  • 138 votes
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                      3 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                    • Would like to be able to put in 3rd and 4th insurance

                      Would like to have a 3rd and a 4th insurance section. We have many now especially with adult children still on their parents insurance.

                      137 votes
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                        0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                      • Specific code tracking

                        There needs to be a place where I can put in a specific code and be able to see who needs appointments or who has appointments for this code, such as implants. This would be helpful as to follow up with patients in ordering parts, monitoring what stages they are in, etc. This does not currently exist. Please update ASAP.

                        40 votes
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                          1 comment  ·  Treatment Manager  ·  Flag idea as inappropriate…  ·  Admin →
                        • Adding ethnicity/race to Family File

                          There needs to be an ethnicity/race field in the family file. There are a number of offices that need to track that information.

                          9 votes
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                            0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                          • add secondary insurance

                            To be able to add secondary insurance and file a claim if primary has already paid on claim. Several times we have had patients come back and indicate that they have secondary insurance after primary has already paid. Which then leads to us having to print out claim and manually fill it all in.

                            5 votes
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                              0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Cross over tool for appointment book

                              it would be nice to have a tool to mark on the appointment book for cross over patients. going from one room to another.

                              5 votes
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                                0 comments  ·  Appointment Book  ·  Flag idea as inappropriate…  ·  Admin →
                              • Purge option for continuing care

                                I have several continuing care types that will no longer be used in our office because CC was not set up correctly with previous office manager. It would be much easier to delete these unused CC types if there were a purge option in the CC temporary view.

                                7 votes
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                                  0 comments  ·  Continuing Care  ·  Flag idea as inappropriate…  ·  Admin →
                                • Customize Printed Lab Prescriptions

                                  I would like to be able to set up the prescription print out. I would like to choose where the location of the patient name, category type, lab name, shade, special instructions, and I would also like to be able to add sections/fields if I desire.
                                  At our office we have recently started producing crowns in-house using the Cerec milling machine. I would like to be able to add fields/sections/categories that is more customized to my needs. For example, I would like to be able to create my own drop down lists to include things such as type of material…

                                  3 votes
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                                    0 comments  ·  Lab Case Manager  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Printing individual statements

                                    It is very confusing to send a statement for a single member of the family and have all family member's balances on the statement. The account balance could be quite large but the patient's balance may only be $15. This would be a huge benefit, in my opinion.

                                    46 votes
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                                      5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    • An indication of whether the parent is the biological, foster, guardian, step parent...

                                      We see this often in a pediatric clinic. Alerts help but it would be much more simple just to have a drop down box that would indicate the relationship to a dependent child. It is common to have multiple parents within the family file due to their insurance coverage.

                                      95 votes
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                                        0 comments  ·  Family File  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Insurance reader component

                                        medical office have these. there a small component that reads pts. insurance cards and enters all their info and benefits. its would save tons of time. seems like updates only cause our office headaches...this would be such a wonderful item.

                                        2 votes
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                                          0 comments  ·  Insurance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • PreD Report

                                          We should be able to pull a report for all Pred's that have been received, to follow up with patients that we either left message or that didn't schedule right away

                                          1 vote
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                                            1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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